Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,409 Reviews)
Rating breakdown 6,409 reviews
5 Stars
4,711
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
1
Slow to connect and uncomfortable
on October 10, 2023
Posted by: Sam Sung
Expertise:Expert
I bought these earbuds maybe 3 months ago now. The sound is good and the battery life is great but they are the most uncomfortable earbuds I've ever worn. Also they don't always make a sound when you tap the bud to pause and they don't immediately connent to my phone. I owned the 2 of the galaxy buds + that came out years ago and absolutely loved them. I didn't have any of these issues with them, they were comfortable, always chimed when I tapped to pause, and it always connected to my phone the second they opened. I had to upgrade because I lost one of them, I was hoping these would be better since they're double the price
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 10, 2023
Hello Sam Sung, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important a nice comfortable fit is to your enjoyment with your buds. We have shared a few links about how to wear your buds. You can also try out the additional tips that were included in the packaging in a few different sizes. You can also perform a fit test while wearing the buds in the Samsung Wearables App. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Wearing the Galaxy Buds
https://www.samsung.com/uk/support/mobile-devices/wearing-the-galaxy-buds/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Twitter
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How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Wearing the Galaxy Buds
https://www.samsung.com/uk/support/mobile-devices/wearing-the-galaxy-buds/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Less Than a Year Left Earbud Has No Sound
on October 17, 2023
Posted by: Anonymous
from Stonecrest, Georgia
Expertise:Expert
I bought the Galaxy buds pro 2 on December 2,2022 because they are supposed to be water/sweat proof. I work out regularly and put them to the test. Well, here it is October 17,2023, less than a year and the left earbud has little to no sound. No they are saying take it to the shop for repair, how sending a replacement pair. In short don't buy these things if you plan on working out and sweating. They will fail.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 18, 2023
Hey there, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We can understand how frustrating it can be to have a device that loses functionality over time. The Samsung Galaxy Buds2 Pro have an IP rating of IPX7. We do recommend if you are using them for exercise we recommend ensuring they are clean and dry after to remove any salt and oil from the device as well. We do offer a one year warranty for all devices and have provided a link to the Samsung Support Team if you have any further questions. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Twitter
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
The failure
on October 26, 2023
Posted by: SGTD
from Chicago, IL
Expertise:Expert
Keep getting told the I sound like a computer or like I'm under water.... Took them back and got a second pair and same problem. And it only with the Bud 2 Pro... use Samsung fold 5 with the bud 2 pros... Give me back my Bud pros
Features
4
Performance
1
Design
4
Value
4
Response from Samsung USBy Social Commerce, October 27, 2023
HI there SGTD, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you with the audio quality of your device especially on your phone calls. You can adjust the sound settings in the Samsung Wearables App on your device and we have shared a link to the Samsung Support Team if you would like one on one assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Buds on the go whether around the house or walking
on November 6, 2023
Posted by: Kicknt
[This review was collected as part of a promotion.] House chores, walking, running to get away from all
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest android earphones on earth!!!
on November 6, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I love how the spatial audio works with the music, and the noise-cancel is just BEAUTIFUL!!
I asked my wife for them as a gift for our anniversary and I'm shocked by the size, weight and most importantly, the quality of the Buds2 Pro
I simply love them and cannot wait for the 3 when they come out just to see what is the next improvement
I asked my wife for them as a gift for our anniversary and I'm shocked by the size, weight and most importantly, the quality of the Buds2 Pro
I simply love them and cannot wait for the 3 when they come out just to see what is the next improvement
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product with an amazing anc feature which i
on November 6, 2023
Posted by: Jmouz07
[This review was collected as part of a promotion.] I use my buds with mu phone.I basically use them for everything.Games,streaming and mostly music. Especially when i take the train i take them with me.I cant go anywhere without them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sounds Great but there are some issues
on November 6, 2023
Posted by: Sai2shop
[This review was collected as part of a promotion.] I have been using samsung buds plus for more than 3 years, few months ago when buds 2 pro came out I have traded my buds plus and bought buds 2 pro.
The sound, build quality and features are great but I have these issues which made me give only 3 stars*:
1. The fit. The new buds 2 pro are totally plastic designed and there no tips for support unlike in buds plus which makes my buds fall out most of the times I should always push the buds back every 10 mins which is already annoying and guess what there is more when ever I try to push my buds back into my ears the touch controls gets activated and the music will get paused this happens all the time.
2. The connectivity. I use s22 ultra but most of the times the buds doesn't connect automatically when i get the buds out of the box. I need to manually connect them by going into Bluetooth menu which is really annoying as both are from samsung the connectivity is expected to be seamless.
3. The buds don't pause when we take one or both the buds out of my ears. They dont have wear detection unlike all the other buds at this price point. I don't know why they still doesn't have this function.
4. No mutli device connectivity.
2. The connectivity. I use s22 ultra but most of the times the buds doesn't connect automatically when i get the buds out of the box. I need to manually connect them by going into Bluetooth menu which is really annoying as both are from samsung the connectivity is expected to be seamless.
3. The buds don't pause when we take one or both the buds out of my ears. They dont have wear detection unlike all the other buds at this price point. I don't know why they still doesn't have this function.
4. No mutli device connectivity.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great clear sound
on November 6, 2023
Posted by: Happy2005
[This review was collected as part of a promotion.] I love listening to my music, it sounds better than any other headphones I've ever used and the battery life is great. They are very comfortable and my are purple my favorite color.
Value
5
Written by a customer while visiting Samsung US