Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,409 Reviews)
Rating breakdown 6,409 reviews
5 Stars
4,711
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great clarity
on September 11, 2023
Posted by: Yamajr1
[This review was collected as part of a promotion.] I mainly use my headphones to listen to music I like the ambient noise canceling features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
These buds kept breaking
on September 11, 2023
Posted by: Kalezae
[This review was collected as part of a promotion.] I love the quality and bass of these earbuds and I use it everyday for work. BUT i've had to get it repaired 2 times in the last 3 months because my left earbud stopped output on the spind and it was very disappointing for a brand like samsung.
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 21, 2023
Hey Kalezae, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We love hearing how much you enjoy the sound quality and balance of your device. We do always recommend ensuring your buds are cleaned on a regular basis to ensure nothing is blocking the sound or affecting the hardware. We have provided a link to an article below about how to clean your buds. We appreciate you being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My opinion
on September 11, 2023
Posted by: JRock4Life
[This review was collected as part of a promotion.] Used mainly while walking outdoors. Great ANC and sound.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Comfy ears
on September 11, 2023
Posted by: Bikeboy
[This review was collected as part of a promotion.] These tend to stay in my ears well. They also worked great under my motorcycle helmet which I've found to be rare since all the exposed outside is smooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Noise control
on September 11, 2023
Posted by: Prospective
[This review was collected as part of a promotion.] Music while I'm out. Helps block every other noise out while I'm out and about while listening to music.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic earbuds
on September 11, 2023
Posted by: Docnoq
[This review was collected as part of a promotion.] I bought these Buds2 pros after losing my previous pair of originals on a flight and the new version is definitely a step up. The app now helps you find a good seal and recommends the proper size tips for you. I notice a huge improvement in sound quality and noise cancelation now. One other perk which will prove useful if I misplace these news buds is the ability to locate the through the Wear app. Overall I am loving these new buds!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on September 11, 2023
Posted by: SamsungAddict
[This review was collected as part of a promotion.] It's a great product I think the coolest/best thing about this item it has a neck detector that let's you know when you've been looking up or down too long so you don't end up with a sore neck and helps with posture
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fits great
on September 11, 2023
Posted by: Jinnikya
[This review was collected as part of a promotion.] I was struggling to find good ear buds which do not fall off while running or working out. Buds2 pro fits great in my ears. Good sound quality. The noise cancellation is not up to the mark as apple airport, but it's decent.
Value
5
Written by a customer while visiting Samsung US