Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Best headphones I've ever had
on August 24, 2023
Posted by: Bentley
[This review was collected as part of a promotion.] I use these headphones for literally everything from gaming on my tablet to watching movies and calls. They are truly the best available
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sounding product.
on August 24, 2023
Posted by: GalaxyUser1489
[This review was collected as part of a promotion.] I traded my Buds+, which I was very happy with but wanted noise cancelling. The sound clarity and comfort is fantastic. The noise cancelling is excellent as well. I do notice the battery being much smaller than my Buds+ but so far I have had no issues with the battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound, good noise canceling, and comfy!
on August 24, 2023
Posted by: KevAlta
[This review was collected as part of a promotion.] I have been a Samsung customer since the Galaxy S3 release. That phone when my heart and I have owned nothing but Samsung phones ever since. The Galaxy Buds 2 pro, I got the purple BTS ones of course, have been my daily go-to for when I need earbuds. The sound quality to me is still way above average and reviews have consistently rated it higher than other high end in ear earbuds, think of a company that has a logo of a fruit, and I've really enjoyed the functionality that other buds do not have. For example, being able to double tap the outside part of my ear or the side of the bud to raise and lower volume without having to sacrifice other functions like play, pause, next or backtrack, and voice assistant. It's easy to turn on noise canceling or transparency mode and I find them very comfortable for long listening sessions. Phone calls are also pretty outstanding. I do think the noise canceling could be better and I've had issues with my initial pair were the batteries would just drain unevenly. Samsung repaired them pretty quickly, which I was very pleased with the service level. I will say it's the second pair, I had Galaxy Buds Plus that also had the same issue. But again, the service is always pretty good and overall, I think the Samsung line of earbuds are always going to be part of my tech ecosystem.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Buds 2 Pro are the cutting edge of personal sound
on August 24, 2023
Posted by: Mowingwithmuzak
[This review was collected as part of a promotion.] I use Buds 2 Pro in my landscaping career. With active noise canceling, I can't even hear my backpack blower. The touch controls are amazing I can adjust volume, play, and skip songs all without the need to open my devices. I can even switch between the amazing ambient sound(which let's you hear everything around you in crisp 360 audio) and active noise canceling just by holding a touch sensor. The IPX7 rating gives me great confidence, I have even dropped a bud in dish water. Rinsed off in a bowl of water and dried with cloth, was good in 3 hours. Honestly best audio device I have ever used, if you want the best, this is it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Couldn't be happier
on August 24, 2023
Posted by: Skibum
[This review was collected as part of a promotion.] I had owned a pair of buds pro for quite a while. I had no complaints but on a recent trip I left them in a Rental car. Never to be seen again.
The replacement is buds2 pro and I am happy I lost the buds pro.
The audio quality is better and the fit seems better for me. I use them while exercising outside. The ambient noise feature is awesome. I can hear things as subtle as leaves rustling or water burbling in a creek. Not to mention electric cars that used to startle me occasionally.
When working up a sweat they still feel secure in my ears. There is nothing worse than chasing an ear bud down the street and off into the the weeds. It only happened once with the buds pro but these just feel more secure.
The find feature, although I had never used it with the old ones works amazing. I thought these had been stolen at the gym but I had actually dropped the case in the dark. They had somehow popped out of the case and the case had closed again. The find feature told me they were in the house. I didn't trust it until I went and turned the light on in the kitchen to find them on the floor. Awesome.
The replacement is buds2 pro and I am happy I lost the buds pro.
The audio quality is better and the fit seems better for me. I use them while exercising outside. The ambient noise feature is awesome. I can hear things as subtle as leaves rustling or water burbling in a creek. Not to mention electric cars that used to startle me occasionally.
When working up a sweat they still feel secure in my ears. There is nothing worse than chasing an ear bud down the street and off into the the weeds. It only happened once with the buds pro but these just feel more secure.
The find feature, although I had never used it with the old ones works amazing. I thought these had been stolen at the gym but I had actually dropped the case in the dark. They had somehow popped out of the case and the case had closed again. The find feature told me they were in the house. I didn't trust it until I went and turned the light on in the kitchen to find them on the floor. Awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The sound is incredible!! fits good in ears
on August 25, 2023
Posted by: Yascomputer
[This review was collected as part of a promotion.] I used my galaxy buds everyday in in the car,house and gym .it works se great with my s23 ultra and s8 table
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most Compatible Earbuds to pair with my S23 Ultra!
on August 25, 2023
Posted by: Tsukki
[This review was collected as part of a promotion.] I currently have the Buds 2 Pro in Black Color. Having first used them, a pop-up immediately shows up on my phone. Shortly after, Galaxy Wearable updated, and within it, so did my buds. The process was too easy, and I had my buds fully set-up within minutes. I've been using these buds for 6 months now; having used the original Buds Pro and Buds Live before, and let me just say, the upgrade was worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sound great when they stay in my ears
on August 25, 2023
Posted by: Ricklovsam
[This review was collected as part of a promotion.] I love samsung they've been my last. 100000 probnes lol ... really though I can't remember a time without one and don't want to abd they are always improving there connectivity and accessories. I wish they would let me review their products
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 14, 2023
Hello there Ricklovsam, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are so ecstatic to hear you are such a big fan of so many of the things we do here at Samsung. We would love nothing more than to help you with the fit of your buds. This device does come with additional silicone ear tips that are in a few different sizes to help best fit your ears. We also have foam conform ear tips that are compatible with these buds and some of our customers find that the different material works best for them. We have also included a link to the Samsung Support Team for additional assistance with your buds if you would like. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US