Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
I love my Buds2 Pro
on May 2, 2023
Posted by: Boss68
[This review was collected as part of a promotion.] I love my new Galaxy Buds2 Pro. I use them while streaming music and movies. They were easy to connect to my Galaxy S21. The base and the sound quality are superior. The 360 audio is wonderful. The touch panels have are easy to use. I also love that it comes in purple. My only complaint is that they don't stay in my ears. Other than that I would ourchase again.
Written by a customer while visiting Samsung US
Customer Rating
5
Works well
on May 2, 2023
Posted by: LoveNormie
[This review was collected as part of a promotion.] I work nights and when it is slow I will put my Buds in. They have good sound quality. They are discrete and bot easily noticeable. Also pleased with their battery life.
Written by a customer while visiting Samsung US
Customer Rating
4
Preferred headphones
on May 2, 2023
Posted by: Dvirus
[This review was collected as part of a promotion.] I have both galaxy bud pro and apple air pods pro. For the most part both products are both great but the galaxy bud pro got the slight esge in comfort and performance
Written by a customer while visiting Samsung US
Customer Rating
5
This product better than Airpods
on May 2, 2023
Posted by: Quique
[This review was collected as part of a promotion.] I use them to listen to music while cleaning, studying and other activities. They are simple to use and charge very quickly. Also the battery lasts very long.
Written by a customer while visiting Samsung US
Customer Rating
2
Will fall out of your ear
on May 2, 2023
Posted by: Spikal
from Alabama
These earbuds have good sound and are comfortable, not good for an active lifestyle though. I lost one when the wind knocked it from my ear. I was just walking outside so I would imagine if your a runner it wouldn't be any better.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Greetings Spikal, thank you for finding the free time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Have you tried the Comply Tips Designed for the Galaxy Buds2 Pro? Galaxy Buds2 Pro foam tips easily attach to the device and feature a comfortable, custom in-ear fit. These are engineered to be the perfect length and shape for optimal in-ear fit, so the ear tips stay securely in your ears. Fun fact, the tips are designed to fit in the charging case while charging. With multiple sizes available, this will help to find the perfect fit. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
Written by a customer while visiting Samsung US
Customer Rating
4
Love galaxy buds futures
on May 2, 2023
Posted by: Lulu711
[This review was collected as part of a promotion.] Music while working out only issue is they slept our easy
Written by a customer while visiting Samsung US
Customer Rating
4
These Buds 2 pro are good but I expected better.
on May 2, 2023
Posted by: slavic23
[This review was collected as part of a promotion.] The buds 2 pro are good but not great.
They sound good and the bass is nice.
ANC is fine. I expected better ANC.
the battery life is trash [3-4 hours] with ANC.
The worst problem is that they don't feel like they are snug in my ear. Like it feels like it will fall out.
The buds plus had a better fit.
360 tracking is cool but not necessarily.
They charge fast.
I think you should save your money and go for the buds2 because they are similar.
Or buy the buds+
They sound good and the bass is nice.
ANC is fine. I expected better ANC.
the battery life is trash [3-4 hours] with ANC.
The worst problem is that they don't feel like they are snug in my ear. Like it feels like it will fall out.
The buds plus had a better fit.
360 tracking is cool but not necessarily.
They charge fast.
I think you should save your money and go for the buds2 because they are similar.
Or buy the buds+
Written by a customer while visiting Samsung US
Customer Rating
5
It has new features that are great
on May 2, 2023
Posted by: OhDane
[This review was collected as part of a promotion.] I really like the feature that recognize your voice and it plays your music in the backgroundand the ambient sound activates.
Written by a customer while visiting Samsung US