Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
5
Great overall earbuds
on May 1, 2023
Posted by: Zach895
[This review was collected as part of a promotion.] Sound quality is fantastic. I love the added noise cancellation and ambient noise settings. Battery life is great. Only issue is that I do find that they slip a but when exercising with them.
Written by a customer while visiting Samsung US
Customer Rating
5
best headphones i love my galaxy buds they sound a
on May 1, 2023
Posted by: ChrisS
[This review was collected as part of a promotion.] they sound very good they have an exquisite 360 high quality sound every day I use them it is the best purchase I could have made in one of the headphones I use them in the gym they do not fall off and they have good resistance I recommend them much better than airpods
Written by a customer while visiting Samsung US
Customer Rating
4
Good features. Missing one thing
on May 1, 2023
Posted by: Beanery
[This review was collected as part of a promotion.] I love them. They are missing one very important feature. A WAY TO FIND THE CASE. NOT JUST THE BUDS. I LOSE THE CASE MORE THAN I LOSE THE BUDS. I LOST 3 ENTIRE PAIRS IN ONE WEEK BECAUSE I CANT FIND THE WHOLE CASE. PLEASE THINK
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Buds!
on May 1, 2023
Posted by: Ailina
[This review was collected as part of a promotion.] They are great from when I'm working I can listen to my music without the worry of wires, and the ambient feature is great for when someone has a question I can respond without taking off my headphones
Written by a customer while visiting Samsung US
Customer Rating
5
Very much impressed with the sound
on May 1, 2023
Posted by: Dissan
[This review was collected as part of a promotion.] Sounding is great and able to customise through app is very helpful .Allround performance
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds with awesome features
on May 1, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use these ear buds for watching streaming shows and movies. I also use them for gaming on my smart phone from time to time
I love how well the noise canceling works in these. It's incredible.. I also love how there is a "soft" noise canceling feature and you can have full ambient noise from the outside world.
The charge on these lasts a long time and that's not to mention the case charge itself.
I am a fan of this series for life🤌🏻
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely perfect! No need to say more.
on May 1, 2023
Posted by: Melly02
[This review was collected as part of a promotion.] I absolutely love my pro buds! I use them at work all the time to listen to podcasts or music, the new feature makes it really easy to listen to what I want while being able to hear everyone around me!
Written by a customer while visiting Samsung US
Customer Rating
2
Great sound, great mic, terrible voice calling exp
on May 1, 2023
Posted by: Treign
[This review was collected as part of a promotion.] Ergonomics - Great design and very comfortable. Can lay down on pillow while using these and not feel it is pressing. Also doesn't fall easily.
Sound - Awesome quality, easy switch to one bud or the other if needed.
Mic - The receivers all said the quality is good.
Video chat experience - this is where it suffers. Could be software related. If using these to video chat, the other caller voice will randomly feel choppy and also cut out every 3 seconds. Very unstable. Had to switch over to my Raycon for every video call, unfortunately.
Sound - Awesome quality, easy switch to one bud or the other if needed.
Mic - The receivers all said the quality is good.
Video chat experience - this is where it suffers. Could be software related. If using these to video chat, the other caller voice will randomly feel choppy and also cut out every 3 seconds. Very unstable. Had to switch over to my Raycon for every video call, unfortunately.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Howdy Treign, thank you for finding the free time out of your busy day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Keeping up with the latest updates on your earbuds is easy when you install Galaxy Buds Manager or Gear IconX Manager on your computer. You can also use the Galaxy Wearable app on your phone or tablet or the Galaxy Buds app on your PC. These apps will let you pair and control your earbuds as well as check for software updates for them. That way, you can ensure they stay current and you'll get to enjoy all of your favorite music. When you have the free time, be sure to glance over the article I have linked below titled, "Software updates for Samsung earbuds" for some great tips and tricks to resolve what you are experiencing. Please do not hesitate to reach out to Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078087/
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078087/
Written by a customer while visiting Samsung US