Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Average customer rating
4.6
(6,410 Reviews)
Rating breakdown 6,410 reviews
5 Stars
4,712
4 Stars
1,247
3 Stars
281
2 Stars
93
1 Star
77
72%of customers recommend this product.
(
270 out of
375)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - White
Customer Rating
4
Sounds great but poor fit
on May 1, 2023
Posted by: Mitchell
[This review was collected as part of a promotion.] I've had the original Galaxy Buds and the 2nd Gen and these pro buds do a lot better in regards to sound quality and features. My only complaint is that they tend to slip out of my ear often. I constantly have to readjust them.
Written by a customer while visiting Samsung US
Customer Rating
5
Great pair of buds
on May 1, 2023
Posted by: Djk173
[This review was collected as part of a promotion.] Great for gym and calls. Clear, quality audio. Add foam tips for better sound and isolation.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade from Original Galaxy Buds
on May 1, 2023
Posted by: MrOndz
[This review was collected as part of a promotion.] I had a really hard time making the decision to trade in my original galaxy buds that I got with the release of the galaxy S10+. They have been amazing and I used them every day. I was afraid the lack of wings on the Buds2 Pro would cause these to fall out. I was afraid they would hurt my ears. I was afraid the battery life wasn't as good
All of that has been proven wrong with my experience. I have gone on multiple runs with these and they do not need adjusting nearly as much as the original buds. They are very comfortable. And the battery life is great. I love being able to now see the battery percent of the case.
The ANC and Ambient Noise modes are WAY better than I could have thought. I use these when I need a quiet moment at the office or at home and a simple long-press of a bud makes everything clear like you were not wearing them at all. Way better than the ambient noise mode on the original buds.
Highly recommend.
Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds Around
on May 1, 2023
Posted by: ZoomAir
[This review was collected as part of a promotion.] The fit is fantastic. The noise canceling, calibration make this a must while I am on the go. The sound pairs great while listening to music or making calls.
Written by a customer while visiting Samsung US
Customer Rating
4
Great product, good sound qualify, some bugs
on May 1, 2023
Posted by: Speedswipe
[This review was collected as part of a promotion.] I use my buds pro every day for multiple hours. The battery life is amazing, I almost never find myself needing to charge them and just plug them in when I can remember. The sound quality is also very impressive. The bass is just punchy enough, the sound is clear and it's very immersive. The volume gets louder than I will ever need and I find that 75% is the perfect sweeet spot.
As for the noise cancelling its impeccable, I find myself in the gym being able to hear nothing around me no matter how loud. Sometimes I even have people trying to talk to me and I can't hear them at all.
My only concerns seem to be some connectivity issues. I use my buds with a Samsung s21 and occasionally the sound will cut in and out abruptly with no explanation. I find that to fix the issue I have to unpaid them in the wear app and reconnect them.
Other than this I am extremely happy with my buds and they seem to be holding up extremely well after 6 months of heavy use.
As for the noise cancelling its impeccable, I find myself in the gym being able to hear nothing around me no matter how loud. Sometimes I even have people trying to talk to me and I can't hear them at all.
My only concerns seem to be some connectivity issues. I use my buds with a Samsung s21 and occasionally the sound will cut in and out abruptly with no explanation. I find that to fix the issue I have to unpaid them in the wear app and reconnect them.
Other than this I am extremely happy with my buds and they seem to be holding up extremely well after 6 months of heavy use.
Written by a customer while visiting Samsung US
Customer Rating
5
Great item
on May 1, 2023
Posted by: Nandu54
[This review was collected as part of a promotion.] Well balanced and give good sound and a quite noice cancelation
Written by a customer while visiting Samsung US
Customer Rating
5
I have had them since release and they are so comf
on May 1, 2023
Posted by: MiguelC
[This review was collected as part of a promotion.] These are amazing i really wish they were more like the lives where they stay in my ears better
Written by a customer while visiting Samsung US
Customer Rating
3
I can not use it long time
on May 1, 2023
Posted by: Aliyraa
[This review was collected as part of a promotion.] Unfortunately, my neck starts to hurt badly in long-term use.
Design is fine but both earphones fall apart when i fall.
Sound quality is good.
Design is fine but both earphones fall apart when i fall.
Sound quality is good.
Response from Samsung USBy Debra, Social & Commerce, May 2, 2023
Greetings Aliyraa, thank you for finding the available time out of your vigorous day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most magnificent experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your neck is hurting, I suggest changing the settings of your earbuds in the Galaxy Wearable app. Once you have opened the app, choose earbuds settings. Then, you can choose the option to turn on neck stretching reminders. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
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- Debra
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Written by a customer while visiting Samsung US