Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.4
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
33
4 Stars
10
3 Stars
4
2 Stars
1
1 Star
2
81%of customers recommend this product.
(
30 out of
37)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
2
Don't expect them to roll out the red carpet.
on August 31, 2024
Posted by: Mike
from USA
Expertise:Intermediate
Verified Purchase:Yes
I miss the days when a premium phone came with a premium feel. Cameras and processors have gotten more impressive; everything else has gotten worse. Oh, and you think paying nearly 2k for a phone means we'll be good enough to throw a five dollar charger in the box? We've got news for you.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Value
1
Response from Samsung USBy R&R Team, August 31, 2024
Thanks for the outreach, Mike. We greatly appreciate hearing from our customers and getting their feedback. We see that you reached out to share your experience with the S24 Ultra. We're glad to see that you are impressed by the camera and powerful processor, making it a great choice for gaming. It features efficient heat dissipation, a high visibility display, and a long-lasting battery to keep you powered through your favorite mobile games. Its advanced gaming tools include ray tracing, which enhances gameplay graphics with realistic shadows and reflections. The Galaxy S24 Series includes a USB-C to USB-C cable, a SIM ejector tool, and a quick start guide in the box. If this was not the case, please contact Samsung Support so we can investigate further. - Kelvin
smsng.us/Samsung-Support
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smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: DShAZ
from Chandler, AZ
Expertise:Expert
Verified Purchase:Yes
Pretty good phone! I switched to this phone S24 Ultra from my S23 Ultra and the impression exceeded my expectations. First, the application to move everything from the old to the new phone grew up comparing to the previous version couple years ago, the whole migration was nice and smooth with pretty rare exceptions like entering a password to some store apps, etc. All accounts and most of the data was copied pretty correctly. The very big surprise is the speaker, fantastic quality! I know that the phone is water protected, but don't want to test, honestly ;) The buttons are slightly off the previous position in S23 Ultra, so I had to purchase another case, but that's fine since it has a much better functionality. The CPU is visibly faster, than S23 Ultra, which is a plus. The OS has more useful features, than in S23U. Yes, I'd strongly recommend this phone to my friends, no doubt!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: A Concerned American
Expertise:Expert
Verified Purchase:Yes
The phone is great, but Samsung Global Goals is WEF trash. Why do companies put their pseudo religious globalist trash on your phones? Take the profits and do whatever you want, but stop forcing it down the throats of the public.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Chris
from CA
Verified Purchase:Yes
The phone gets so hot even by just only using the video call of messenger.
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, July 29, 2024
We appreciate your outreach, Chris. We value all our customers' feedback. It seems you are contacting us regarding your S24 Ultra and concerns about the battery overheating. The Samsung Galaxy S24 Ultra follows the impressive Galaxy S23 Ultra and also incorporates cutting-edge Galaxy AI technology, which enhances the tasks you frequently perform on your phone. Both phones boast an expansive 6.8-inch QHD+ Dynamic AMOLED 2X display, offering exceptional brightness and Adaptive Vision Booster technology. However, the Galaxy S24 Ultra features Samsung's brightest screen ever, with an impressive peak brightness of 2,600 nits, compared to the 1,750 nits of the Galaxy S23 Ultra. Please refer to the link attached below to help keep your device at its optimal temperature. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: James
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
Spen is amazing with the pressure levels making the phone great for artists but the anti glair glass scratched easily
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Micron
from New York
Expertise:Expert
Verified Purchase:Yes
Everything needed is in thia phone. Amazing phone.
I would recommend this to a friend!
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Billy834
from Orlando Florida
Verified Purchase:Yes
Samsung S24 ultra phone very beautiful smooth and love AI.
No, I would not recommend this to a friend.
Features
5
Written by a customer while visiting Samsung US
Posted by: Apx2fly
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
The best Android phone I've owned since Blackberries went away, but it's buggy, and w a y too complicated/unintuitive to set up, and to learn all of its features. Some of the photo colors are way off too.. I had an orange sunset renditioned yellow. Yikes. I'd also like to see the camera manual mode more real camera-like. I don't like iPhones, but still think they have the edge with photos, video, and sound quality. As a closing note, I give a lot of credit to Samsung for their comprehensive and caring 24/7 support.. that's a really nice feature in this day and age..
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US