Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.4
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
33
4 Stars
10
3 Stars
4
2 Stars
1
1 Star
2
81%of customers recommend this product.
(
30 out of
37)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB (Unlocked) - Titanium Black
Posted by: Jay G
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
So far my experience has been good. I love the phone and watch. The process for getting them was easy and atm it looks like I couldn't ask for more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Andrew
from California
Verified Purchase:Yes
Samsung S24 Ultra battery lasts way longer than my previous S22. The S22 was a great phone as well, but this one is a little better in my opinion. I like the AI features as well. Not sure yet if it was worth upgrading, but the reason I did was for the storage, I upgraded to the 1TB version.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Tom Fox
Expertise:Expert
Verified Purchase:Yes
Very good. Excellent, and very good with Excellent.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3
Forced post processing ruins all pictures.
on September 16, 2024
Posted by: OONN
from US
Expertise:Expert
Verified Purchase:Yes
Picture post processing is the worst thing Samsung has ever done. IT RUINS EVERY PICTURE.
S23 ultra had better results taking pictures without that forced post processing.
Set it to Minimum is still too much, there should be an option to turn it off COMPLETELY.
Pictures are a form of art. They should not be changed by force in an unreversible way, they should just reflect what the photographer is aiming at unless, the photographer wants the AI collaboration.
Moon pictures taken with the S23 ultra a year ago were astonishing. Use that as a time reference for your algorithms for a time when it was really good and update S24 software to mimic that before the post processing forced intrusion to alter every single high definition picture colors and textures.
S23 ultra had better results taking pictures without that forced post processing.
Set it to Minimum is still too much, there should be an option to turn it off COMPLETELY.
Pictures are a form of art. They should not be changed by force in an unreversible way, they should just reflect what the photographer is aiming at unless, the photographer wants the AI collaboration.
Moon pictures taken with the S23 ultra a year ago were astonishing. Use that as a time reference for your algorithms for a time when it was really good and update S24 software to mimic that before the post processing forced intrusion to alter every single high definition picture colors and textures.
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, October 1, 2024
Hi Oonn. It's great to hear from you. It looks like you reached out to share your thoughts about the Galaxy S24 Ultra. Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. We see that you reached out to voice your concerns about the post-processing of pictures you've taken. The good news is that you can disable this. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you have any further concerns or need help with anything, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: MCMLXXIV
from Detroit, MI
Expertise:Expert
Verified Purchase:Yes
Galaxy S24 1 TB is the absolute best thus far.....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Danbo
Expertise:Expert
Verified Purchase:Yes
This the best and only way I will buy my Samsung products from now on.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: SSSR
from AZ
Verified Purchase:Yes
Got the defective piece, very unsatisfied. V
No, I would not recommend this to a friend.
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, September 24, 2024
Thank you for contacting us to share your feedback on the Galaxy S24. With the S24 Ultra, you can now search like never before with Circle to Search. This feature allows you to simply trace an object to get Google Search results or circle text to translate it. It's a new visual way to find what you're looking for. Additionally, you can speak foreign languages on the spot using Live Translate with Galaxy AI. This feature unlocks the power of convenient communication with near-real-time voice translations right through your Samsung Phone app. We'd like to gather more information regarding what you are experiencing. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Theo
Verified Purchase:Yes
After 2 days phone wouldn't charge. Replacement lost.
No, I would not recommend this to a friend.
Features
3
Response from Samsung USBy R&R Team, August 31, 2024
Thanks for contacting us, Theo! We really appreciate you taking the time to share your feedback. We noticed that you reached out to share your feedback on the S24 Ultra. The Galaxy S24 Ultra features a 5000mAh (typical) battery that offers a long battery life, allowing you to watch videos for up to 30 hours or play music for up to 95 hours. Keep in mind we provide a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for eligible devices. If your device is not charging, check out the link attached for options to help troubleshoot this. If you are still experiencing this after troubleshooting, please contact Samsung Support for further assistance.
https://www.samsung.com/us/support/galaxy-battery/charging-tip/
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https://www.samsung.com/us/support/galaxy-battery/charging-tip/
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Written by a customer while visiting Samsung US