Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.7
(3,197 Reviews)
Rating breakdown 3,197 reviews
5 Stars
2,480
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Customer Rating
1
Screen issues!
on August 24, 2025
Posted by: NoLongerASamsungFab
[This review was collected as part of a promotion.] About 4 months after getting device a small dot appeared on right hinge side on the screen. Over time that spot turned into a half circle of black. Then a month later the other side started. Samsung wouldn't replace or fix it. I'm an international traveler and bought it in an emergency when my old phone stopped working while abroad. I had other flip phones with zero issues. I feel it's made cheap.
Value
1
Response from Samsung USBy R&R, August 25, 2025
Hey there,
Thank you for sharing your perspective on your Galaxy Z Flip6. The display design is a key part of the foldable experience, which has been created for smooth folding and long-term durability. Since we are not fully informed about your device, whether it was purchased in the U.S. or internationally may influence the options available to you. We encourage you to contact our Samsung Support Team for more information about your warranty and repair options. We look forward to hearing from you. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your perspective on your Galaxy Z Flip6. The display design is a key part of the foldable experience, which has been created for smooth folding and long-term durability. Since we are not fully informed about your device, whether it was purchased in the U.S. or internationally may influence the options available to you. We encourage you to contact our Samsung Support Team for more information about your warranty and repair options. We look forward to hearing from you. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Flip phone
on August 24, 2025
Posted by: Bridge353
[This review was collected as part of a promotion.] I love the flip 6. It has great quality. Everyone comments on it. I wish I knew how yo use the Galaxy AI.
Value
4
Response from Samsung USBy R&R, August 28, 2025
Hello Bridge353,
Thank you so much for sharing your thoughts on the Galaxy Z Flip6! It’s wonderful to hear that its design and quality are really making an impression. Regarding Galaxy AI, this device comes packed with easy-to-use features designed to simplify your daily routines, whether it's staying connected or being prepared. Please check out the link provided below for more about Galaxy AI and how it can really enhance your user experience. Taking some time to explore these features can unlock even more ways to make your Galaxy Z Flip6 uniquely yours. We truly value your feedback and appreciate having you as part of the Samsung community.
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on the Galaxy Z Flip6! It’s wonderful to hear that its design and quality are really making an impression. Regarding Galaxy AI, this device comes packed with easy-to-use features designed to simplify your daily routines, whether it's staying connected or being prepared. Please check out the link provided below for more about Galaxy AI and how it can really enhance your user experience. Taking some time to explore these features can unlock even more ways to make your Galaxy Z Flip6 uniquely yours. We truly value your feedback and appreciate having you as part of the Samsung community.
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Tired of the same ol thing? Look no further!
on August 25, 2025
Posted by: DreKares
[This review was collected as part of a promotion.] My galaxy z flip six has revolutionized the way I work communicate, stay social and just about everything else. The galaxy a I really helps organize my daily tasks, messaging and makes life so much easier. Don't hesitate to give Zflip a try!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best flip smartphone I could have chosen.
on August 26, 2025
Posted by: buy2live
[This review was collected as part of a promotion.] Love the fingerprint feature, even though I also use it to keep scores in sports, and enjoy games on occasion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cool but fragile
on August 27, 2025
Posted by: Jojo12
[This review was collected as part of a promotion.] Galaxy Ai can be helpful. The flip concept is cool but there are a lot of failure points
Value
4
Response from Samsung USBy R&R, August 29, 2025
Hello Jojo12,
Your feedback on the Galaxy Z Flip6 is valued. The Flip series offers an innovative folding design that combines a stylish look with intuitive Galaxy AI tools, making tasks easier, from summarizing to photo editing. While its slim profile makes it portable, many prefer adding a case for extra peace of mind. It’s exciting to see Galaxy AI further enhance your Flip experience, making the phone both smart and enjoyable to use. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Your feedback on the Galaxy Z Flip6 is valued. The Flip series offers an innovative folding design that combines a stylish look with intuitive Galaxy AI tools, making tasks easier, from summarizing to photo editing. While its slim profile makes it portable, many prefer adding a case for extra peace of mind. It’s exciting to see Galaxy AI further enhance your Flip experience, making the phone both smart and enjoyable to use. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is excellent
on August 28, 2025
Posted by: Samsungmama
[This review was collected as part of a promotion.] This phone is amazing i really love it, i recommended it
Value
5
Response from Samsung USBy R&R, August 29, 2025
What is up Samsungmama,
We’re excited to hear how much you enjoy your Galaxy Z Flip6. Its unique, foldable design combined with powerful performance makes it a great device to use every day. It’s wonderful to know it has become one of your favorites, and your recommendation means a lot. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re excited to hear how much you enjoy your Galaxy Z Flip6. Its unique, foldable design combined with powerful performance makes it a great device to use every day. It’s wonderful to know it has become one of your favorites, and your recommendation means a lot. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jeff
Expertise:Intermediate
Verified Purchase:Yes
Within first year screen had problems twice in the crease of the phone. Neither was covered under manufacture defect per repair shop.
Response from Samsung USBy R&R, September 3, 2025
Greetings Jeff, Thanks so much for sharing your experience with your Galaxy Z Flip6! It's designed to be compact and more durable than ever before. Even though it's a foldable device, it's built to handle over 200,000 folds, more than 5 years of opening and closing! One great perk is the Galaxy Z Assurance, which gives you extra protection for your screen. You can find more details about it linked below. If you need any more help, just reach out to our friendly Samsung Support Team—we're always happy to assist. Thanks for choosing Samsung! uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the design since I usually use small bags.
on September 4, 2025
Posted by: Yocasta71
[This review was collected as part of a promotion.] las fotos son muy buenas el diseño es ligero facil de usar
me encanta el
diseño ya que suelo usar bolsos pequeños es muy facil de usar y comodo hasta para guardar en los bolsillos
me encanta el
diseño ya que suelo usar bolsos pequeños es muy facil de usar y comodo hasta para guardar en los bolsillos
Value
5
Written by a customer while visiting Samsung US