Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.7
(3,199 Reviews)
Rating breakdown 3,199 reviews
5 Stars
2,482
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Customer Rating
3
Just ok...
on August 21, 2025
Posted by: 123455
[This review was collected as part of a promotion.] Crease is pretty bad. And on my 3rd phone due to issues. The flip 7 seems superior.
Value
3
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for sharing your thoughts on the Galaxy Z Flip6! We truly appreciate your feedback regarding the crease on the hinge. We understand how important this aspect is to our users, and we want to assure you that we've worked diligently to minimize its visibility. The Galaxy Z Flip6 is built with a durable FlexHinge, reinforced by an Enhanced Armor Aluminum frame and Corning® Gorilla® Glass Victus® 2, ensuring both robustness and style. If you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible idea to have a phone told in middle of sc
on August 21, 2025
Posted by: Jojo7997
[This review was collected as part of a promotion.] In on my 3rd flip in 1 year due to manufacturing issues or screen malfunctioning . I never use and don't plan on using galaxy ai.
Value
1
Response from Samsung USBy R&R, August 25, 2025
Hola Jojo7997,
Thanks so much for reaching out and sharing your experience with your Galaxy Z Flip6! Your feedback really helps us as we work to improve the design and functionality of our Galaxy Z Series devices. The Z Flip6 display screen is designed for reliability, supporting the popular fold mechanism that many users enjoy. Even if you haven't used the Galaxy AI features yet, we encourage you to explore these smart features; they can truly enhance your experience. We genuinely appreciate your review and thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
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Thanks so much for reaching out and sharing your experience with your Galaxy Z Flip6! Your feedback really helps us as we work to improve the design and functionality of our Galaxy Z Series devices. The Z Flip6 display screen is designed for reliability, supporting the popular fold mechanism that many users enjoy. Even if you haven't used the Galaxy AI features yet, we encourage you to explore these smart features; they can truly enhance your experience. We genuinely appreciate your review and thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best I have ever owned!
on August 22, 2025
Posted by: PhoneSlut
[This review was collected as part of a promotion.] Not only small but powerful! Sleek, intuitive, and tough as nails.
Galaxy AI brings it all together. Samsung Galaxy Flip 6 is more of an assistant than merely a communication device.
Galaxy AI brings it all together. Samsung Galaxy Flip 6 is more of an assistant than merely a communication device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This little phone...
on August 22, 2025
Posted by: AruNome
[This review was collected as part of a promotion.] Samsung galaxy z flip 6, perfect size, incdible desing, no weight, works like a charm in every place, can fit in every single space and it 's beautifull
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone i ever had
on August 22, 2025
Posted by: Pinklover
[This review was collected as part of a promotion.] Love my Samsung flip 6 is the phone i ever dream when I was a little girl growing in the 2000's
The quality of the pictures are so gorgeous, love the camera and filming is satisfactory because the filming quality is so high. Love taking pictures using the back screen♡♡♡♡♡♡♡♡♡
It runs so smooth videogames, I can play my games in ultra quality, including Infinity nikki and Love&deepspace. ♡♡
The Galaxy Ai is actually pretty good and its pretty enjoyable using it, and so helpful editing.
The best part, i can decorate how i wanted and match it with my wallet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Persistent denial of mandatory features
on August 22, 2025
Posted by: 2good2betrue
[This review was collected as part of a promotion.] Starting the first Flip release back in 2020, I immediately shared with the Samsung Support the lack of International language support at the welcome screen in the US released version of the phone. Ootb, all GALAXY phones on the US market support a limited set of international languages, including Vietnamese. No Arabic, no Hindu, no Russian although these nations represent over 2m people each being in the US.
Fast forward to 2025: guess what - same story, no International language support (except a limited set) at the welcome screen. Adding any other language later does not make any difference as the language packs are disabled deliberately.
So, the solution is simple (pick any):
1. Provide a way to unlock the bootloader on the US Galaxy phones for manually fixing some config files, enabling the required language packs.
2. Contact Samsung International team and ask them how to configure all language packs at the welcome screen as non-US versions of the same Galaxy phone would have all international languages enabled at welcome screen.
Fast forward to 2025: guess what - same story, no International language support (except a limited set) at the welcome screen. Adding any other language later does not make any difference as the language packs are disabled deliberately.
So, the solution is simple (pick any):
1. Provide a way to unlock the bootloader on the US Galaxy phones for manually fixing some config files, enabling the required language packs.
2. Contact Samsung International team and ask them how to configure all language packs at the welcome screen as non-US versions of the same Galaxy phone would have all international languages enabled at welcome screen.
There is a lot of other issues that are ruining the reputation of Samsung Galaxy phones and the moment Google Flip is out, many users will switch. Let's see how Samsung "developers" will generate revenue for Samsung.
Value
2
Response from Samsung USBy R&R, August 27, 2025
Hello 2good2betrue,
Thank you for sharing your thoughts on the Galaxy Z Flip6. Your feedback highlights an important aspect of the mobile experience: language accessibility. While the Galaxy Z Flip series is celebrated for its sleek design and innovative foldable technology, we recognize that seamless global usability is equally important for many users.
At Samsung, we continue to enhance One UI by introducing features that make everyday use more intuitive, including customization options and smart conveniences tailored to your needs. Although language support can vary by region, the Galaxy Z Flip6 remains a standout choice due to its unique form factor, durability, and the way it combines portability with productivity.
Our language support is continually expanding. Some languages take longer to fully integrate with our software, but please rest assured that we are working diligently to add more languages at different intervals.
We deeply appreciate your loyalty to the Flip series since its first release and your passion for delivering a complete user experience. It’s feedback like yours that helps shape the future of Samsung devices.
Change language and input settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001356/#:~:text=Navigate%20to%20and%20open%20Settings,Tap%20Remove%20to%20confirm.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Flip6. Your feedback highlights an important aspect of the mobile experience: language accessibility. While the Galaxy Z Flip series is celebrated for its sleek design and innovative foldable technology, we recognize that seamless global usability is equally important for many users.
At Samsung, we continue to enhance One UI by introducing features that make everyday use more intuitive, including customization options and smart conveniences tailored to your needs. Although language support can vary by region, the Galaxy Z Flip6 remains a standout choice due to its unique form factor, durability, and the way it combines portability with productivity.
Our language support is continually expanding. Some languages take longer to fully integrate with our software, but please rest assured that we are working diligently to add more languages at different intervals.
We deeply appreciate your loyalty to the Flip series since its first release and your passion for delivering a complete user experience. It’s feedback like yours that helps shape the future of Samsung devices.
Change language and input settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001356/#:~:text=Navigate%20to%20and%20open%20Settings,Tap%20Remove%20to%20confirm.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
BAD SCREEN
on August 22, 2025
Posted by: Markbos
[This review was collected as part of a promotion.] The screen has gone bad. There is a bright light on the right side of screen that goes from top to bottom. There is also a black area which is getting larger on the bottom
Value
2
Response from Samsung USBy R&R, August 25, 2025
Greetings Markbos,
Thank you for letting us know about your Galaxy Z Flip6. We know how frustrating it can be when your device isn't working quite right. The display is such a crucial part of how you navigate and get things done, so we totally understand how important full functionality is. Luckily, your device is covered by Galaxy Z Assurance, which helps reduce costs on screen repairs. We’ve teamed up with uBreakiFix, an authorized Samsung repair partner, with over 600 locations; you’re sure to find one nearby! Plus, all Samsung products come with a limited 12-month warranty against manufacturing defects in material and workmanship. For even more peace of mind, you might consider adding Samsung Care+ on compatible devices, which provides extended coverage and support. Feel free to reach out to our Samsung Support Team for more details about your options. We really appreciate your trust in us and are eager to help get your device back to perfect shape. We're always here to support you. Thanks for choosing Samsung and its innovative technology!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for letting us know about your Galaxy Z Flip6. We know how frustrating it can be when your device isn't working quite right. The display is such a crucial part of how you navigate and get things done, so we totally understand how important full functionality is. Luckily, your device is covered by Galaxy Z Assurance, which helps reduce costs on screen repairs. We’ve teamed up with uBreakiFix, an authorized Samsung repair partner, with over 600 locations; you’re sure to find one nearby! Plus, all Samsung products come with a limited 12-month warranty against manufacturing defects in material and workmanship. For even more peace of mind, you might consider adding Samsung Care+ on compatible devices, which provides extended coverage and support. Feel free to reach out to our Samsung Support Team for more details about your options. We really appreciate your trust in us and are eager to help get your device back to perfect shape. We're always here to support you. Thanks for choosing Samsung and its innovative technology!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy z flip 6
on August 22, 2025
Posted by: SugoiKimochi
[This review was collected as part of a promotion.] Its a good size to smaller pocket when you fold it. Especially if youre a girl because I pocket size dont run big .
Value
5
Written by a customer while visiting Samsung US