Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.7
(3,197 Reviews)
Rating breakdown 3,197 reviews
5 Stars
2,480
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Customer Rating
5
The phone had a good main camera.
on July 21, 2025
Posted by: Carpenter
[This review was collected as part of a promotion.] The AI is good and the way the phone works and feels is amazing, also I rarely experience any bugs or glitches.
Value
5
Response from Samsung USBy R&R Team, July 22, 2025
Thank you so much for your feedback on the Galaxy Z Flip6! We’re elated to see you’re enjoying the innovative Galaxy AI capabilities and exceptional performance of your device. It’s great to know you rarely experience any bugs or glitches, as we strive to deliver a seamless experience for our users. If you’re curious to explore more about the impressive AI features available on your phone, we highly encourage you to check out the link attached. There’s so much more to discover! For any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000753/ (AI features)
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Written by a customer while visiting Samsung US
Customer Rating
4
This product is amazing and I love the flip
on July 22, 2025
Posted by: kaibri
[This review was collected as part of a promotion.] I love this phone even though I had to replace it within the year I got it. The downside of this phone is that where it flips on the screen it tends to crease or if you drop it you could have a black line go through it which has happened to me and led to the bottom screen becoming flashy and glitchy.
This phone besides that downside has been the best phone I can ask for. I can use the front screen when flipped down as the phone itself and the customizations are unimaginable. You can do basically anything I call it my little PC. I also love the camcorder kind of style when help flipped and when I want to scroll I can fold it half way and a little screen will come up and I can use it as a mouse and have a mini computer in my hand. You can have multiple apps or pages open at one time and use both aswell. You can split the screen and I can watch mg BF stream on top and have what I am doing on the bottom and you can customize the sizes aswell. Almost like your on two phones. My keyboard and whole phone style is customized down to details like the volume button bar. I have different sounds for everyone I text so I know who is texting by the sound. What is also nice is the toolbar on the side at all times where I can scroll to the side and have fast easy access to whatever I want to open next.
This phone has been my overall game changer and I wouldn't change it for the world despite the complications I continue to have. The works of the phone is outstanding totally recommend.
This phone besides that downside has been the best phone I can ask for. I can use the front screen when flipped down as the phone itself and the customizations are unimaginable. You can do basically anything I call it my little PC. I also love the camcorder kind of style when help flipped and when I want to scroll I can fold it half way and a little screen will come up and I can use it as a mouse and have a mini computer in my hand. You can have multiple apps or pages open at one time and use both aswell. You can split the screen and I can watch mg BF stream on top and have what I am doing on the bottom and you can customize the sizes aswell. Almost like your on two phones. My keyboard and whole phone style is customized down to details like the volume button bar. I have different sounds for everyone I text so I know who is texting by the sound. What is also nice is the toolbar on the side at all times where I can scroll to the side and have fast easy access to whatever I want to open next.
This phone has been my overall game changer and I wouldn't change it for the world despite the complications I continue to have. The works of the phone is outstanding totally recommend.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not as user friendly as the Flip 4
on July 24, 2025
Posted by: Butterflygirl
[This review was collected as part of a promotion.] I love the overall aesthetic of this new phone. The window being larger to be able to read messages and talk and take pictures is excellent. But this phone doesn't seem to be as user friendly as the flip four in my opinion. I've had this phone now for about 2 to 3 months and none of the features that I seem to have been used to with the flip 4 are easily found with the flip 6. The Gemini assistance can be intimidating because it doesn't really explain all that it does. And I don't want any information to get shared some most of the time I do not use it I'll still go the old-fashioned way and Google search. I'm still learning the camera as well but the pictures are excellent. I use Google message as my text message default and it definitely is different from the features that were on the flip 4. I prefer some of the old features such as being able to add bitmoji directly from stickers and not having to use it as an additional file option on the 6s I am currently having to do. I also do not like the record button that is on the call screen I've hit it several times doing calls by mistake and people are like why you recording a call and I have to let them know that I did not intend to. The feature for video call however is missing from the call page and I used to love to be able to switch from a voice call to a video call while I was on the phone. I am hoping that I can find a way to resolve these minor issues and I will be happy once again.
Value
3
Response from Samsung USBy R&R, July 24, 2025
Hi there Butterflygirl,
We’re thrilled to hear you're enjoying your Galaxy Z Flip6! From its stylish design to its impressive performance, this device is here to brighten your everyday moments. You mentioned how things are going with Gemini, and you might find it helpful to check out the online article, “Use Gemini or Google Assistant on your Galaxy phone,” to discover more about its features and how smoothly it works with your phone. Thank you for being a wonderful part of the Samsung family!
– Shine bright with Galaxy.
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
We’re thrilled to hear you're enjoying your Galaxy Z Flip6! From its stylish design to its impressive performance, this device is here to brighten your everyday moments. You mentioned how things are going with Gemini, and you might find it helpful to check out the online article, “Use Gemini or Google Assistant on your Galaxy phone,” to discover more about its features and how smoothly it works with your phone. Thank you for being a wonderful part of the Samsung family!
– Shine bright with Galaxy.
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Really more like 3.5 stars (concept > execution)
on July 24, 2025
Posted by: Samsyn
[This review was collected as part of a promotion.] This is the second flip I've had (2 folds before this) and I use it everyday as my main device. It has not held up well. I always get very drawn in by the ads, but unfortunately it frequently feels like a novelty item. The screen protector creased after a few months and I no longer close the phone in order to stop it from getting worse. I do use it at the 90⁰ angle occasionally, especially when setting it down to take a group selfie. I will say I enjoy the attention it gets from curious strangers in those moments. Overall I'm unimpressed and decided to switch back to the fold. I truly could only recommend this if someone genuinely needed the extra pocket space it provides when closed, and didn't mind babying it a bit. Maybe once they're more durable down the line they could be great for kids/teens.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone out there
on July 24, 2025
Posted by: yyokage
[This review was collected as part of a promotion.] Best phone ever made. This feels like I'm in the future.
Value
5
Response from Samsung USBy R&R Team, July 24, 2025
Thank you for sharing your review, Yyokage! It's great to know you feel like you’re in the future with the Galaxy Z Flip6. The innovative design really sets it apart. With FlexMode, features like translations are even more powerful. You can have translations displayed on both the FlexWindow and the main screen, making conversations seamless whether you're at a trade show, meeting with clients, or working in your office. We hope you continue to enjoy all the possibilities with your Galaxy Z Flip6! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
It's s ok phone fir the most part
on July 24, 2025
Posted by: Zelzel
[This review was collected as part of a promotion.] It's an ok phone for the most part for a starter phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
5 stars baddest little phone out there
on July 25, 2025
Posted by: Myflipp
[This review was collected as part of a promotion.] Ai is awesome this phone is smooth. I love the size and how lightning fast it connects. Best phone out there. Can't wait for new updates to come
Value
5
Response from Samsung USBy R&R Team, July 25, 2025
Thank you so much for your enthusiastic review of the Galaxy Z Flip6! We're so happy to see that you find the phone smooth and lightning fast. The Z Flip6 is designed with a design that not only looks great but also enhances your user experience and productivity. We share your excitement for the upcoming updates! There’s always something new to explore when it comes to Samsing! If you have any questions or need assistance with anything at all, don’t hesitate to reach out to us at Samsung Support. We’re here to help and can’t wait to see what you think of the next features! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Convenient
on July 25, 2025
Posted by: CupICake13869
[This review was collected as part of a promotion.] The z flip 6 is so convenient!! Is small to fit in a small clutch, ypur front or back pocket! Many features can be used without even opening the device! It has super fast response times to touch, internet connections
I dislike, some features like Tou Tube or Facebook you have to open the phone to use. I dislike that feature because. Often I will use You Tube for music an have to keep the phone open to play it. This uses so much battery life an the phone gets hot an either shuts down or goes into dark mode until it cools off. I feel if it were accessible on the front screen where it is more convenient the phone wouldn't over heat.
Other than that over all it's a good phone an easy ro use,.small an compact with the large front screen for convenient quick text replies, calculator, tap to pay so many features available. On the front screen!
Value
5
Written by a customer while visiting Samsung US