Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.7
(3,199 Reviews)
Rating breakdown 3,199 reviews
5 Stars
2,482
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Posted by: E Reeder
from Wylie, TX
Expertise:Expert
Verified Purchase:Yes
My All time favorite, all-in-one device, excellent picture quality, and easy to set up a group picture! Definitely brilliant device! Thank you!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, May 23, 2025
Howdy E Reeder,
Thanks for your glowing review! We are thrilled to hear the Galaxy Z Flip6 has become your all-time favorite. From stunning picture quality to seamless group shots, it’s a powerhouse wrapped in a compact, stylish design. If you are looking for a device that delivers both functionality and flair, the Flip6 is a must-have! Knowing we’ve made a positive impact is why we do what we do. Thank you for the encouragement. Your support means a lot to us at Samsung!
-Ty
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Thanks for your glowing review! We are thrilled to hear the Galaxy Z Flip6 has become your all-time favorite. From stunning picture quality to seamless group shots, it’s a powerhouse wrapped in a compact, stylish design. If you are looking for a device that delivers both functionality and flair, the Flip6 is a must-have! Knowing we’ve made a positive impact is why we do what we do. Thank you for the encouragement. Your support means a lot to us at Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
2nd screen is great to not have to open phone up.
on January 1, 2025
Posted by: KayR
from Watkins Glen, NY
Verified Purchase:Yes
Great phone, this is my 2nd Z Flip upgraded from 5 to 6.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, May 23, 2025
Thanks for sharing your experience, KayR! It’s awesome to hear how the FlexWindow on the Galaxy Z Flip makes everyday tasks even more convenient: take a quick pic, respond to a text message, or double-check that notification that just flashed across your screen; there is no need to open the phone to stay connected. The Z Flip series keeps improving; it’s great to see you are enjoying the upgrade from 5 to 6. Thanks for being part of our community of tech enthusiasts. We’re glad this product is a perfect match. Thanks for choosing innovation with Samsung!
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Posted by: E Vazquez
Expertise:Intermediate
Verified Purchase:Yes
Love the phone and the way it responds and folds. Great buy!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, May 23, 2025
Thanks for the love, E Vazquez! It’s always exciting to hear how much our fans enjoy the sleek design and responsive feel of the Galaxy Z Flip6. That foldable form factor does make a difference. We’re thrilled the design, performance, and features work perfectly for you! Thanks for choosing innovation with Samsung!
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Posted by: Evan
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
I love this phone, plannin on keeping it long term
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, May 27, 2025
Hola Evan,
We’re glad the Galaxy Z Flip6 is meeting your expectations! From design to performance, it’s created to elevate your experience. It’s great that you’ve found your long-term phone and know it has been designed to last with you. If you are not aware, the Galaxy Z Flip6 has been engineered to withstand 200,000 folds, equivalent to approximately 10 years of use. It’s always great to hear that our innovations are appreciated; thanks for sharing your thoughts! Your support means a great deal to us at Samsung.
-Ty
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We’re glad the Galaxy Z Flip6 is meeting your expectations! From design to performance, it’s created to elevate your experience. It’s great that you’ve found your long-term phone and know it has been designed to last with you. If you are not aware, the Galaxy Z Flip6 has been engineered to withstand 200,000 folds, equivalent to approximately 10 years of use. It’s always great to hear that our innovations are appreciated; thanks for sharing your thoughts! Your support means a great deal to us at Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
I am happy, with reservations subject to testing
on January 2, 2025
Posted by: Blameme
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I have been very happy with the size, shape, functionality. Only concerned about the reviews about poor battery life and fold breaking down with routine use. Have not had it long enough to test those concerns. Overall, it's perfect for me, light, compact and good size screen.
I would recommend this to a friend!
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your thoughts on the Galaxy Z Flip6, Blameme! We're thrilled that you're enjoying its stylish design and excellent functionality. Regarding your concerns about durability, we want to assure you that the Galaxy Z Flip6 features an enhanced armor aluminum frame and a Gorilla Glass Victus 2 display, making it stylish and resilient. Plus, with an IP48 water-resistance rating, you can feel confident using it in various situations. The folding mechanism is designed for long-lasting use, capable of handling over 200,000 folding and unfolding cycles. This means that if you use it on average 100 times a day, you can expect it to last more than 5 years! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. For peace of mind, we also offer the Z assurance program, which provides a one-time discounted repair for the interior folding screen if you purchased your device in the U.S. from an authorized distributor by July 31, 2024. Just remember to register your device with a Samsung account to qualify. If you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Lisa
from NYC
Expertise:Intermediate
Verified Purchase:Yes
Love my flip. I love the color and it's versatile style
Performance
5
Response from Samsung USBy R&R, January 3, 2025
Hi Lisa,
We are excited to share in your enthusiasm for your new Galaxy Z Flip6! We're thrilled that you're enjoying your device. Our goal was to bring a creative concept to our customers, and it's fantastic to know that you're loving it. Your appreciation means a lot to us, and we want to thank you for taking the time to express your excitement. We are grateful to have you as part of the Samsung community.
-Ty
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We are excited to share in your enthusiasm for your new Galaxy Z Flip6! We're thrilled that you're enjoying your device. Our goal was to bring a creative concept to our customers, and it's fantastic to know that you're loving it. Your appreciation means a lot to us, and we want to thank you for taking the time to express your excitement. We are grateful to have you as part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Myls
from San Diego CA
Expertise:Expert
Verified Purchase:Yes
This is my 4th Samsung flip phone. It cracks in the middle of the screen before the end of year. Now, my new 1 month old Samsung flip phone ONLY charges up to 80% max! Why??
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R, January 3, 2025
Hello Myls,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We're pleased to inform you that one of the benefits of owning a Z Series phone is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers a range of wonderful features, including discounts on screen repairs.
In addition to the Galaxy Z Assurance, we have partnered with uBreakiFix as an authorized repair location for Samsung devices. With over 600 locations across the U.S., you'll find a store nearby where you can take your phone for repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Furthermore, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
If you need more information, please don't hesitate to reach out to our Samsung Support Team for further assistance. We look forward to hearing from you.
Thank you for being a loyal Samsung customer.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
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Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We're pleased to inform you that one of the benefits of owning a Z Series phone is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers a range of wonderful features, including discounts on screen repairs.
In addition to the Galaxy Z Assurance, we have partnered with uBreakiFix as an authorized repair location for Samsung devices. With over 600 locations across the U.S., you'll find a store nearby where you can take your phone for repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Furthermore, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
If you need more information, please don't hesitate to reach out to our Samsung Support Team for further assistance. We look forward to hearing from you.
Thank you for being a loyal Samsung customer.
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Cool phone; bad reception compared to old phone
on January 4, 2025
Posted by: Chris
from Santa barbara CA
Expertise:Expert
Verified Purchase:Yes
I had the s23+ before this and had no problem with cell reception in my area. It's odd I barely get signal with this phone now. Not sure if it's because of the hardware or not.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R, January 7, 2025
Hi Chris,
Thank you for sharing your experience about your reception on your new Galaxy Z Flip6. If your Galaxy phone is experiencing low or no signal at all, you may be unable to connect to the internet, and your ability to make or receive phone calls may be limited.
There could be several reasons for this to be happening, and some simple troubleshooting steps may help. First, verify your account and services. Ensure your account is active and that you haven't reached any usage limits. If you have recently made changes to your service, such as switching carriers or upgrading your plan or phone, please contact your carrier to confirm that everything is correct on their end.
We will provide a link to an article that includes more details on other methods you can try to improve your reception like reseting your phone, or checking your setting and ann new accessories you may be using with your device. If you would like further assistance, we are always here to help. Please feel free to reach out to one of our knowledgeable members of the Samsung Support Team via phone or chat.
Thank you for your feedback, and thank you for being a part of the Samsung team.
Samsung phone has poor signal and cannot use data or make calls
-Ty
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Thank you for sharing your experience about your reception on your new Galaxy Z Flip6. If your Galaxy phone is experiencing low or no signal at all, you may be unable to connect to the internet, and your ability to make or receive phone calls may be limited.
There could be several reasons for this to be happening, and some simple troubleshooting steps may help. First, verify your account and services. Ensure your account is active and that you haven't reached any usage limits. If you have recently made changes to your service, such as switching carriers or upgrading your plan or phone, please contact your carrier to confirm that everything is correct on their end.
We will provide a link to an article that includes more details on other methods you can try to improve your reception like reseting your phone, or checking your setting and ann new accessories you may be using with your device. If you would like further assistance, we are always here to help. Please feel free to reach out to one of our knowledgeable members of the Samsung Support Team via phone or chat.
Thank you for your feedback, and thank you for being a part of the Samsung team.
Samsung phone has poor signal and cannot use data or make calls
-Ty
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Written by a customer while visiting Samsung US