Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.6
(3,358 Reviews)
Rating breakdown 3,358 reviews
5 Stars
2,595
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Posted by: Flip Phone Fan
Verified Purchase:Yes
Great handy smart phone with so many useful features
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely super amazing deals! I'm so grateful!
on December 17, 2024
Posted by: RandomlLRandomG
from Florida
Expertise:Beginner
I have been wanting this phone for a very long time and now I finally get an opportunity to get financed to me. What a great December Christmas holiday! Go Samsung I love you!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Clip
from PA
Expertise:Expert
Verified Purchase:Yes
Switched from s24 ultra as liked size of z flip 6. As fast and more useful size. Fits nice in pocket and lighter. Didn't need all that super zoom and stuff from the ultra. Hopefully it lasts.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Nicholas Wilding
from Scottsdale, AZ
Expertise:Intermediate
Verified Purchase:Yes
Fantastic Phone. The Samsung AI features offer a major improvement to the interface and user experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing quality
on December 16, 2024
Posted by: not good
My husband has had this phone replaced twice for the same problem...screen separates and cracks at fold after only a few months. Phone was never dropped...huge disappointment for such an expensive phone. Tried to trade for a different phone after happening for the 2nd time and samsung denied this request. STAY AWAY FROM THIS PHONE...TERRIBLE QUALITY.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 18, 2024
Hello,
Thank you for your feedback regarding your Galaxy Z Flip6. We appreciate you taking the time to share your experience with us. If you're experiencing the screen coming apart after light use. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program. I will provide a link with additional information about this program, which includes details about the benefits, such as one free screen replacement and discounts on screen repairs. Thank you once again for being a Samsung customer. -Ty
Samsung Support
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Samsung Community
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Thank you for your feedback regarding your Galaxy Z Flip6. We appreciate you taking the time to share your experience with us. If you're experiencing the screen coming apart after light use. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program. I will provide a link with additional information about this program, which includes details about the benefits, such as one free screen replacement and discounts on screen repairs. Thank you once again for being a Samsung customer. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Will break and samsung won't fix it
on December 16, 2024
Posted by: Syd2000
Really wanted to love this phone but then the inner flex screen went black and won't turn on. And samsung support says they no longer offer the Z assurance guarantee so I am unable to get it fixed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 18, 2024
Hello Syd2000,
Thank you for sharing your experience with your Galaxy Z Flip6. We are here to help you enjoy your new device and take full advantage of all the features and benefits that come with being a Z Series device owner.
We want to ensure that our customers are aware of all the programs, offers, and promotions available to them. We still offer Galaxy Z Assurance support for all Z Series devices. More information regarding coverage and options for additional protection will be provided in the linked documents.
We encourage you to reach out to our Samsung Support Team for further assistance. You can contact us via phone or chat, and links will be provided for your convenience. We value you as a customer and look forward to helping you with your screen inquiry. Thank you for reaching out!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
- Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Flip6. We are here to help you enjoy your new device and take full advantage of all the features and benefits that come with being a Z Series device owner.
We want to ensure that our customers are aware of all the programs, offers, and promotions available to them. We still offer Galaxy Z Assurance support for all Z Series devices. More information regarding coverage and options for additional protection will be provided in the linked documents.
We encourage you to reach out to our Samsung Support Team for further assistance. You can contact us via phone or chat, and links will be provided for your convenience. We value you as a customer and look forward to helping you with your screen inquiry. Thank you for reaching out!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
- Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: AnonymousHero
from Hattiesburg, MS
Expertise:Intermediate
Verified Purchase:Yes
Cute phone. I'm glad I got it. The battery life is a bit better than the Flip5, which is good. The camera still isn't great. But over all, I like it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, December 18, 2024
Thanks for sharing your thoughts on the Galaxy Z Flip5! We’re thrilled to hear that you’re enjoying your new device. The Galaxy Z Fold6 features a 10MP front/camera for selfies and calls. The main screen includes a hidden 4MP under-display camera, while the rear boasts an impressive camera setup: a 50MP wide-angle camera, a 12MP ultra-wide camera, and a 10MP telephoto camera. You can take crisp and clear photos throughout your day, enhanced by an advanced processor and AI-powered software. We’re also pleased that you’re experiencing better battery life! The Galaxy Z Flip5 brings a perfect blend of style and functionality, making it a great choice for your daily needs. Thanks again for your feedback, and we hope to hear more from you in the future. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Natty
from California
Expertise:Intermediate
Verified Purchase:Yes
I really like this phone there are some hiccups but after you restart the phone the phone is working normal Love the design
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US