Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.6
(3,358 Reviews)
Rating breakdown 3,358 reviews
5 Stars
2,595
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Posted by: Bruce
from Saint Louis Missouri
Expertise:Intermediate
Verified Purchase:Yes
Transfer was 55% disappointed from z flip5. Accessories (internet subscriptions) didn't get.
Value
3
Response from Samsung USBy R&R, December 27, 2024
Hi Bruce,
We appreciate you reaching out to share your experience with your Galaxy Z Flip6. We understand that not all your data from your Z Flip5 was transferred to your new device. To help with this, we recommend using Samsung Smart Switch. This tool allows you to seamlessly transfer contacts, photos, music, videos, messages, notes, calendars, and more to virtually any Samsung Galaxy device. We will provide a resource with more details about Smart Switch below.
We would also like to hear more about how you're enjoying your new phone and any additional support you might like to have. Our dedicated Samsung Support Team is always here to assist you. Please feel free to contact us at 1-800-SAMSUNG to assist.
Thank you for being part of the Samsung team!
Samsung Smart Switch
-Ty
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We appreciate you reaching out to share your experience with your Galaxy Z Flip6. We understand that not all your data from your Z Flip5 was transferred to your new device. To help with this, we recommend using Samsung Smart Switch. This tool allows you to seamlessly transfer contacts, photos, music, videos, messages, notes, calendars, and more to virtually any Samsung Galaxy device. We will provide a resource with more details about Smart Switch below.
We would also like to hear more about how you're enjoying your new phone and any additional support you might like to have. Our dedicated Samsung Support Team is always here to assist you. Please feel free to contact us at 1-800-SAMSUNG to assist.
Thank you for being part of the Samsung team!
Samsung Smart Switch
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: nanx
from San Francisco
Expertise:Expert
Verified Purchase:Yes
Became brick after around 4 months of intensive using. It’s now stuck at power on. Have to send it to repair
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, December 27, 2024
We appreciate you taking the time to reach out to us, Nanx. Your feedback is always appreciated as we continue to make improvements. We see that you reached out to review the Galaxy Z Flip6. The Z Flip6 features the first 50MP camera in the Galaxy Z Flip lineup, allowing you to capture stunning photos. Additionally, it offers up to three more hours of video playback, making it perfect for entertainment on the go. If your phone or tablet won't boot past the logo screen or is unresponsive, verify that it has only been charged using the supplied USB cable and an approved Samsung wall adapter (sold separately). Then, inspect the device and charger for physical or liquid damage. Please check out the link attached for options to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001948/
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Written by a customer while visiting Samsung US
Customer Rating
2
Good idea, lots of development needed still.
on December 18, 2024
Posted by: Dale
from Pine Grove ca
Expertise:Intermediate
I am leaving this review on the operating system that causes me to go through the phone setup everytime it updates and throws all kinds of adds at me at the same time. I also have to go through a list of apps that the phone is suggesting I download and stop them from auto downloading without permission so my phone don't get jammed up with a bunch of scrap I don't want and still have to go through phone about once a week to delete all the apps and games it auto downloaded for me that I have no use for, never heard of and will never use.
I checked some other review of this phone and have found that mine has the same issue most other bad reviews mention, everytime I fold my phone open or closed it makes crunching sounds in the hinge, it has done it everytime including the first time I opened it out of the box. Otherwise I like the size and comfort of the phone.
I would recommend this to a friend!
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, December 27, 2024
Hello Dale,
Thank you for taking the time to share your experience with the Galaxy Z Flip6 device. We are pleased to hear that you are mostly enjoying your phone. Our goal is to help you fully enjoy every aspect of your device. Many of your inquiries may have simple solutions that involve tweaking settings or making adjustments.
If you need assistance, you can always reach out to a member of our Samsung Support Team at 1-800-SAMSUNG. Alternatively, you can visit one of our authorized repair providers, uBreakiFix, which has over 600 locations across the U.S. You can either walk in or set up an appointment. In many cases, your phone can be repaired in just a matter of minutes. And performing to your liking.
Below, we will provide additional resources with information on how to set up your device for optimal performance.
Thank you for reaching out, and we appreciate you being a part of the Samsung team!
Samsung | uBreakiFix
Galaxy Z Flip6, Phones Support | Samsung Care US
-Ty
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Thank you for taking the time to share your experience with the Galaxy Z Flip6 device. We are pleased to hear that you are mostly enjoying your phone. Our goal is to help you fully enjoy every aspect of your device. Many of your inquiries may have simple solutions that involve tweaking settings or making adjustments.
If you need assistance, you can always reach out to a member of our Samsung Support Team at 1-800-SAMSUNG. Alternatively, you can visit one of our authorized repair providers, uBreakiFix, which has over 600 locations across the U.S. You can either walk in or set up an appointment. In many cases, your phone can be repaired in just a matter of minutes. And performing to your liking.
Below, we will provide additional resources with information on how to set up your device for optimal performance.
Thank you for reaching out, and we appreciate you being a part of the Samsung team!
Samsung | uBreakiFix
Galaxy Z Flip6, Phones Support | Samsung Care US
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Bharath
from South Carolina
Expertise:Expert
Verified Purchase:Yes
The Samsung Galaxy Z Flip 6 is a game-changer! Its sleek, foldable design is both futuristic and practical, fitting perfectly in my pocket without sacrificing screen size. The dynamic AMOLED display is stunning, delivering vibrant colors and sharp details. Performance is seamless with the latest chipset, and the improved hinge feels incredibly durable. The Flex Mode is a standout feature—perfect for hands-free selfies and video calls. Samsung has truly redefined innovation with this phone. If you’re looking for a unique and powerful device, the Z Flip 6 is worth every penny!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 23, 2025
Hello Bharath,
Thank you for your kind words! We’re thrilled to hear that you love the Galaxy Z Flip6. Your satisfaction is our top priority. Our goal was to combine a classic design with modern features, creating a compact phone that fits comfortably in your pocket while still providing the capabilities you expect from any smartphone. We are particularly excited about the display quality and the seamless transitions it offers. We strive to continue delivering innovative devices that you can be proud of, and we can’t wait for you to add future devices to your collection. Thank you for reaching out and for being a valued member of the Samsung community!
-Ty
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Thank you for your kind words! We’re thrilled to hear that you love the Galaxy Z Flip6. Your satisfaction is our top priority. Our goal was to combine a classic design with modern features, creating a compact phone that fits comfortably in your pocket while still providing the capabilities you expect from any smartphone. We are particularly excited about the display quality and the seamless transitions it offers. We strive to continue delivering innovative devices that you can be proud of, and we can’t wait for you to add future devices to your collection. Thank you for reaching out and for being a valued member of the Samsung community!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with great performance but delicate
on December 18, 2024
Posted by: Reviewer
Verified Purchase:Yes
Very interesting features and the fold hinge is quite good. Its very sensitive so need to maintain carefully.
Written by a customer while visiting Samsung US
Posted by: Pinche Gary
Verified Purchase:Yes
So far a great phone. Camera is a step back from my 22 Ultra, and no stylus. I was very concerned about the hinge but so far it hasn't a problem.
Response from Samsung USBy R&R Team, January 10, 2025
Thank you for sharing your thoughts about the Galaxy Z Flip6! We appreciate your feedback on the camera and the absence of a stylus. The Z Flip6 has advanced AI-driven features that significantly enhance focusing and image quality. The 12MP ultra-wide camera has also received upgrades, particularly in low-light performance and HDR support, making it easier to capture stunning photos in challenging lighting conditions. Even though the Z Flip6 may differ from the S22 Ultra in some specifications, its AI integration really elevates the photography experience. Check out the link attached to learn more about the great camera features that the Z Flip6 offers. We're glad to hear that you’re not experiencing any issues with the hinge! We designed it to be durable and reliable, and it’s always reassuring when users find it performs well. We hope you continue to enjoy your Galaxy Z Flip6 and all the innovative features it has to offer! For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003464/
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Written by a customer while visiting Samsung US
Posted by: Nicole F
from Michig
Expertise:Intermediate
Verified Purchase:Yes
😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dont do it!
on December 17, 2024
Posted by: Jemruu
from Los Angeles, CA
Expertise:Expert
Don't do it! Don't be tempted by this shiny, innovative, nostalgic flip! Don't get me wrong, while it worked the phone was fantastic. I got mine late September, while it felt sturdier than the flip 5, I took care of this phone with extra caution. No drops, damages, liquids, nothing. All of a sudden the main screen went black and is now inoperable only after less than 3 months! Two other friends had purchased the same phone and also had issues only a month after - I didn't believe it at first but realizing now that Samsung is having major issues with this model. As much as I loved the cool flip feature, I will be going back to a traditional (non-flip/folding) phone because this shouldn't be happening only after a couple months of use.
https://r1.community.samsung.com/t5/galaxy-z/defective-samsung-z-flip-6-main-screen-is-blank/td-p/30067612
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, December 27, 2024
Hey Jemruu,
Thank you for sharing your experience with your Galaxy Z Flip6. We're thrilled to hear that you are enjoying the wonderful features of your phone. However, we understand that the unexpected can arise from time to time. To support our Z Series users, we have introduced the Galaxy Z Assurance option, which provides added protection.
Through our partnership with uBreakiFix, you can take your phone to any location throughout the US, and depending on the reason for the repair, it can often be completed in just a matter of minutes.
We want you to get back to enjoying your device as quickly as possible. As you may know, all Samsung devices come with a standard warranty. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months. Additionally, we offer the option to add Samsung Care+ on eligible devices, which provides extended protection and additional support—something to consider if you haven't already.
Please remember that our dedicated Samsung Support Team is always available to assist you and guide you in taking care of your device.
We value your loyalty and look forward to your continued business with Samsung.
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
-Ty
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Thank you for sharing your experience with your Galaxy Z Flip6. We're thrilled to hear that you are enjoying the wonderful features of your phone. However, we understand that the unexpected can arise from time to time. To support our Z Series users, we have introduced the Galaxy Z Assurance option, which provides added protection.
Through our partnership with uBreakiFix, you can take your phone to any location throughout the US, and depending on the reason for the repair, it can often be completed in just a matter of minutes.
We want you to get back to enjoying your device as quickly as possible. As you may know, all Samsung devices come with a standard warranty. Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months. Additionally, we offer the option to add Samsung Care+ on eligible devices, which provides extended protection and additional support—something to consider if you haven't already.
Please remember that our dedicated Samsung Support Team is always available to assist you and guide you in taking care of your device.
We value your loyalty and look forward to your continued business with Samsung.
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US