Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.6 out of 5
4.6
(3,358 Reviews)
Open Ratings Snapshot
Rating breakdown 3,358 reviews
5 Stars
2,595
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product. 
(
544 out of 611
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Customer Rating
4 out of 5
4
Great phone, but needs improvement
on December 25, 2024
Posted by: Martinlija
from New york NY
Expertise:Beginner
Verified Purchase:Yes
No wireless charging with phone cover on it. Needs too keep the charging options as the old one
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for your feedback on the Galaxy Z Flip6, Martinlija! We're thrilled to see that you're enjoying your phone. Regarding the wireless charging, it’s important to note that wireless charging works best when the contacts are close together and unobstructed. To ensure optimal charging, we recommend removing any phone cover that might interfere with the alignment of the wireless charger. Your thoughts are valuable to us, and they help guide our future innovations. For any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 25, 2024
Posted by: MsBibi
from St Petersburg, FL
Expertise:Expert
Verified Purchase:Yes
I love this smart phone! The size and technology of it makes it so accommodating
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on December 25, 2024
Posted by: Me u
Verified Purchase:Yes
Got this phone for my wife and she love it it has a lot of space to use easy-to-use
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy z6
on December 25, 2024
Posted by: Beatrice
from Zephryhills, florida
Expertise:Intermediate
Verified Purchase:Yes
Excellent purchase very happy with my product 😀 very happy its more advanced tgsn my other phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Keep your Flip 5.
on December 25, 2024
Posted by: SamsungW0re
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
Should have kept my flip 5. Do not upgrade to the 6 is not worth the upgrade. Phone still over heats and housing feels cheaper
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R, December 26, 2024
Hello SamsungW0re,
Thank you for sharing your feedback regarding your Galaxy Z Flip6 device. We aimed to provide you with a cooler and more functional experience with the Z Flip6, and your satisfaction is our top priority.
Smart devices can sometimes overheat, especially when they need updates. To help improve your phone's temperature, please ensure that your device is up to date and that the firmware has also been updated. Keep in mind that various factors can affect device temperature.
All Galaxy devices, including phones, tablets, smartwatches, and earbuds, operate best within a specific temperature range. It’s normal for devices to feel warm under certain conditions, such as during charging, but this does not impact their lifespan or performance.
We’ve provided a link to an article that offers tips on optimizing your phone to reduce battery temperature, which we hope you find helpful.
As always, feel free to reach out to one of our dedicated Samsung Support Team members if you have any other questions or would like to explore your options. You can contact us via phone or chat. We look forward to hearing from you.
Thank you for being a loyal Samsung customer.
Keep your Galaxy device at its normal operating temperature
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone stopped charging after 2 weeks
on December 24, 2024
Posted by: John
from Sesttle wa
Expertise:Expert
Verified Purchase:Yes
Wont charge. Had phpne for 2 weeks. Garbage. Dont buy!!!
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 26, 2024
Thanks for taking the time to reach out to us, John. It's always great to hear from our valued customers. We noticed you reached out to share your feedback on the Galaxy Z Flip6. The Z Flip6 features the longest-lasting battery in a Galaxy Z Flip to date, paired with the powerful Snapdragon® 8 Gen 3 for Galaxy processor. With this combination, you can enjoy talking, texting, or gaming all day long. The Z Flip6 has a battery capacity of 4000 mAh, allowing for up to 68 hours of music playback and 23 hours of video watching. We hate to see that your phone isn't charging. Verify the device's components. To troubleshoot this, please check the temperature of the device and ensure it isn’t too low to charge; if so, unplug the charger and let it warm up. Additionally, inspect the device, charger, and USB cable for physical or liquid damage, any corrosion, or bent pins in the USB connection, and make sure there are no foreign materials obstructing the ports. If you're using a wireless charger, confirm that your phone is compatible with this feature. Lastly, try rebooting your device by pressing and holding the Side button and Volume Down until you see the Samsung logo. Check out the link attached for additional options to troubleshoot if needed. If this persists after doing so, please be sure to reach out to us at Samsung Support so that we can take a further look into what may be causing this. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-or-tablet-is-not-charging-wired-or-wirelessly
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Unprotected Charging Port
on December 24, 2024
Posted by: Anonymous
from Lindale, Texas
Verified Purchase:Yes
Only one issue. There's no case made that protects the charging port. I had the phone for just 10 days when its charging port was blocked by a 1/8" piece of a leaf when I was raking leaves. After that, the phone wouldn't charge. I couldn't see the obstruction, so I had to go to your recommended shop (25 miles away) to get the phone repaired. PLEASE find a solution that protects the charging port!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good Phone but Funky data transfer
on December 24, 2024
Posted by: Jay Thierry
from Seneca, SC
Expertise:Intermediate
Verified Purchase:Yes
The phone is very nice. I traded my old Flip3 for the Flip6 and my wife's S22 for a Flip6 as well. For some reason my phone came in 7 days but my wife's needed 3 more weeks. Transfer of data was really the problem. It was very buggy on both phones. I lost all my old text messages and voice mail. My wife did not but both transferred stalled and many apps on both phones had to be installed individually.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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