Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.6
(3,358 Reviews)
Rating breakdown 3,358 reviews
5 Stars
2,595
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Customer Rating
5
Product quality
on December 29, 2024
Posted by: Nadeem
Excllent qualit product. Best service for 2v years
Written by a customer while visiting Samsung US
Customer Rating
1
Love phone hate defects
on December 29, 2024
Posted by: BigRod
from Madison wi
Expertise:Intermediate
Bought this 3 months ago. Screen died under warranty. Month later still waiting for parts. Had same problem with previous flip in 2nd year. Love the size and fits in pocket, but now thinking not worth the defects
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R, December 30, 2024
Hello BigRod,
Thank you for sharing your feedback about your Galaxy Z Flip6. We aimed to blend the classic cellphone feel with modern technology in the Z Flip series, and we appreciate your support as a fan. Our goal is to create a device that is durable and designed to withstand over 200,000 folds, which is equivalent to about 10 years of regular use.
To ensure our devices meet customer expectations, we offer various options for those purchasing our products. Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We highly recommend Samsung Care+ with your purchase, as some plans offer the possibility of receiving a replacement device while your phone is being repaired. Additionally, we have partnered with uBreakiFix to provide faster service for our customers. With over 600 locations across the U.S., uBreakiFix is a convenient option for device repairs.
Also, we want to inform you that with each purchase of a Z Series device, you are automatically enrolled in the Galaxy Z Assurance program. This means you are eligible for one screen protector replacement and discounts on screen repairs. Please find more information below.
If you have any questions or would like to discuss your options further, please feel free to contact a member of our Samsung Support Team. More information can be found in the links below. Thank you for being a valued part of the Samsung community.
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback about your Galaxy Z Flip6. We aimed to blend the classic cellphone feel with modern technology in the Z Flip series, and we appreciate your support as a fan. Our goal is to create a device that is durable and designed to withstand over 200,000 folds, which is equivalent to about 10 years of regular use.
To ensure our devices meet customer expectations, we offer various options for those purchasing our products. Samsung products are covered against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We highly recommend Samsung Care+ with your purchase, as some plans offer the possibility of receiving a replacement device while your phone is being repaired. Additionally, we have partnered with uBreakiFix to provide faster service for our customers. With over 600 locations across the U.S., uBreakiFix is a convenient option for device repairs.
Also, we want to inform you that with each purchase of a Z Series device, you are automatically enrolled in the Galaxy Z Assurance program. This means you are eligible for one screen protector replacement and discounts on screen repairs. Please find more information below.
If you have any questions or would like to discuss your options further, please feel free to contact a member of our Samsung Support Team. More information can be found in the links below. Thank you for being a valued part of the Samsung community.
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anthonyns13
from Texas
Verified Purchase:Yes
Had the first one. This is a much needed upgrade. Slimmer and sleeker. Front screen is a great improvement.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Mlove
from California
Expertise:Beginner
Verified Purchase:Yes
Crack screen within 2 months end up having to pay 300 out of pocket
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 31, 2024
Hello Mlove,
Thank you for reaching out and sharing your feedback about your experience with the Galaxy Z Flip6 device. Our goal is to combine the nostalgia of classic cellphones with modern technology, providing a compact device that delivers an impressive performance.
The Z Flip6 is designed for durability, able to withstand over 200,000 folds. With its slim design and enhanced Flex Hinge, it has been tested to last over 10 years.
One of the standout features of the Z Series devices is Galaxy Z Assurance. This program automatically enrolls you in a promotion that offers one free screen protector replacement, as well as discounts on screen repairs. More information about Z Assurance will be provided below.
Samsung has partnered with uBreakiFix, making them an authorized repair location for your device. With over 600 uBreakiFix locations across the United States, you can easily find one near you for any repairs or services you need.
Additionally, we offer Samsung Care+, which provides extra protection for you and your device in the event of repairs, loss, or theft. There are different tiers available, giving you peace of mind knowing you have added security for your device.
If you would like to learn more about your options, we encourage you to reach out to our talented Samsung Support Team. They are knowledgeable and always willing to help. Please feel free to contact us.
We appreciate your feedback and thank you for being a valued part of the Samsung community.
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your feedback about your experience with the Galaxy Z Flip6 device. Our goal is to combine the nostalgia of classic cellphones with modern technology, providing a compact device that delivers an impressive performance.
The Z Flip6 is designed for durability, able to withstand over 200,000 folds. With its slim design and enhanced Flex Hinge, it has been tested to last over 10 years.
One of the standout features of the Z Series devices is Galaxy Z Assurance. This program automatically enrolls you in a promotion that offers one free screen protector replacement, as well as discounts on screen repairs. More information about Z Assurance will be provided below.
Samsung has partnered with uBreakiFix, making them an authorized repair location for your device. With over 600 uBreakiFix locations across the United States, you can easily find one near you for any repairs or services you need.
Additionally, we offer Samsung Care+, which provides extra protection for you and your device in the event of repairs, loss, or theft. There are different tiers available, giving you peace of mind knowing you have added security for your device.
If you would like to learn more about your options, we encourage you to reach out to our talented Samsung Support Team. They are knowledgeable and always willing to help. Please feel free to contact us.
We appreciate your feedback and thank you for being a valued part of the Samsung community.
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Neniel
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
I love this flip 6 even more than my first flip! So far, so excellant. Great service too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Stitch 218 ny
Verified Purchase:Yes
Awesome phone, love it, long life battery, more stronger than any other flip I've ever owned
I would recommend this to a friend!
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Rosa
from Florida
Verified Purchase:Yes
Great phone purchasing was a smooth and easy transition
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, December 26, 2024
Hi Rosa,
Thank you for sharing your feedback on your recent purchase of the Galaxy Z Flip6. We aimed to blend the classic cellphone feel with modern features. The new, floating design is not only sleek but also makes it the most compact smartphone yet.
There are many exciting features to enjoy on your Z Flip6. We will provide an article on how to customize your Z Flip6 Flex Window, and if you would like to learn more about your phone, please let us know.
Thank you once again for being a valued part of Samsung!
Use and customize the Galaxy Z Flip6's FlexWindow
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on your recent purchase of the Galaxy Z Flip6. We aimed to blend the classic cellphone feel with modern features. The new, floating design is not only sleek but also makes it the most compact smartphone yet.
There are many exciting features to enjoy on your Z Flip6. We will provide an article on how to customize your Z Flip6 Flex Window, and if you would like to learn more about your phone, please let us know.
Thank you once again for being a valued part of Samsung!
Use and customize the Galaxy Z Flip6's FlexWindow
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from AZ
Expertise:Beginner
Verified Purchase:Yes
Good experience. Take longer time to trade in. Not much to say.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US