Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.6
(3,358 Reviews)
Rating breakdown 3,358 reviews
5 Stars
2,595
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Posted by: Lanjim
from Rockies
Expertise:Expert
Verified Purchase:Yes
The best version to date. Better in every way. Some additional camera zoom would be appreciated.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Cool phone; bad reception compared to old phone
on January 4, 2025
Posted by: Chris
from Santa barbara CA
Expertise:Expert
Verified Purchase:Yes
I had the s23+ before this and had no problem with cell reception in my area. It's odd I barely get signal with this phone now. Not sure if it's because of the hardware or not.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R, January 7, 2025
Hi Chris,
Thank you for sharing your experience about your reception on your new Galaxy Z Flip6. If your Galaxy phone is experiencing low or no signal at all, you may be unable to connect to the internet, and your ability to make or receive phone calls may be limited.
There could be several reasons for this to be happening, and some simple troubleshooting steps may help. First, verify your account and services. Ensure your account is active and that you haven't reached any usage limits. If you have recently made changes to your service, such as switching carriers or upgrading your plan or phone, please contact your carrier to confirm that everything is correct on their end.
We will provide a link to an article that includes more details on other methods you can try to improve your reception like reseting your phone, or checking your setting and ann new accessories you may be using with your device. If you would like further assistance, we are always here to help. Please feel free to reach out to one of our knowledgeable members of the Samsung Support Team via phone or chat.
Thank you for your feedback, and thank you for being a part of the Samsung team.
Samsung phone has poor signal and cannot use data or make calls
-Ty
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Thank you for sharing your experience about your reception on your new Galaxy Z Flip6. If your Galaxy phone is experiencing low or no signal at all, you may be unable to connect to the internet, and your ability to make or receive phone calls may be limited.
There could be several reasons for this to be happening, and some simple troubleshooting steps may help. First, verify your account and services. Ensure your account is active and that you haven't reached any usage limits. If you have recently made changes to your service, such as switching carriers or upgrading your plan or phone, please contact your carrier to confirm that everything is correct on their end.
We will provide a link to an article that includes more details on other methods you can try to improve your reception like reseting your phone, or checking your setting and ann new accessories you may be using with your device. If you would like further assistance, we are always here to help. Please feel free to reach out to one of our knowledgeable members of the Samsung Support Team via phone or chat.
Thank you for your feedback, and thank you for being a part of the Samsung team.
Samsung phone has poor signal and cannot use data or make calls
-Ty
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Written by a customer while visiting Samsung US
Posted by: Somya
Verified Purchase:Yes
Everything is working well, but battery is draining pretty fast.
And it's like just a month i have bought this phone.
And it's like just a month i have bought this phone.
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, Somya! We're glad to hear that you're enjoying many of its features. However, we understand your concerns about the battery life, especially after just one month of use. The Galaxy Z Flip6 has a non-removable battery with a capacity of 4000 mAh. It offers up to 19 hours of internet usage time on LTE and up to 20 hours on Wi-Fi. Additionally, you can expect up to 68 hours of audio playback time and up to 23 hours of video playback time when using wireless functionality. To help improve your battery performance, we recommend a few helpful steps. First, check your app usage by going to Settings > Battery and device care > Battery > App power management, which will show you which apps are consuming the most power. You might consider restricting background activity for those apps. Additionally, enabling Power Saving Mode under Settings > Battery and Device Care> Battery can extend your battery life, especially in critical moments. Adjusting your display settings, such as lowering the brightness or using adaptive brightness found in Settings > Display, can also make a significant difference. Lastly, ensure that your device is updated to the latest software by checking Settings > Software update, as updates can bring optimizations that improve battery performance. Check out the links attached for additional options to help optimize your phone's battery performance. If you continue to experience this, please don’t hesitate to reach out to us at Samsung Support for additional assistance. We’re here to help you get the most out of your Galaxy Z Flip6! -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Posted by: MSV6
from CA
Expertise:Intermediate
Verified Purchase:Yes
I've gone from the Flip 3 to 5 to the 6 and they continue to improve. I've had no issues with any of them. Loving the new front screen features. Runs smooth, Bluetooth connection is wider? Distance. Long battery life. Screen heating is minimal and that's when I'm charging, running GPS, music and Hotspot at the same time. Helps to leave it unfolded. Overall, great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Trapped into Purchase
on January 3, 2025
Posted by: Jimmy5
from Oregon
Expertise:Intermediate
This is My second one. First Flip Z3 lasted 2yrs until screen "burnt/sparked" giving it a bar light on the right side of the screen and the top half of the screen no longer works. I figured it lasted 2yrs and I like the fold-up to put in My pocket, so I bought the Z6. Darn thing broke in 2months from purchase (same thing as My first).
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Z Flip series, Jimmy. We truly hate to hear about the challenges you faced with both the Z Flip3 and Z Flip6. At Samsung, we strive to deliver innovative technology and a seamless user experience. The Galaxy Z Flip6 is designed with the latest advancements, including enhanced durability and performance. We understand how frustrating it must be to encounter this, particularly when you appreciate the convenience of the foldable design. We encourage you to utilize our Z Assurance program. This service is specifically designed for customers like you who purchase a Galaxy Z series device. It provides you with peace of mind, offering benefits such as device protection and repair options. You can find more information about Z Assurance on our website or through the Galaxy Members app. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold5 and Galaxy Z Flip5 devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. We truly value your loyalty and feedback. For further assistance or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Felicia
Expertise:Expert
Verified Purchase:Yes
Performace is fine, Battery dies fast. Needs to be fixed.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your feedback about the Galaxy Z Flip6, Felicia! We’re thrilled to hear that you find the performance excellent. The Galaxy Z Flip6 is designed for seamless multitasking and impressive speed, ensuring an enjoyable experience. We understand your concern about battery life, which is essential for your daily activities. The device features a 4,000mAh battery optimized for all-day use and supports super-fast charging for quick power-ups when needed. To enhance your battery performance, you can adjust display settings to reduce brightness, limit background activity for infrequently used apps, activate Battery Saver Mode under Settings, and check for software updates to ensure your device is up-to-date. Check out the links for additional options to help optimize your phone's battery life. We appreciate your feedback and hope these tips help improve your experience with the Galaxy Z Flip6! If this continues to be your experience, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is our priority! -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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smsng.us/X-Messages
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https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
2
Stay away
on January 3, 2025
Posted by: Not the GOAT
from Los Angeles , CA
Expertise:Intermediate
I bought this phone in July 2024 and traded in my Galaxy fold 4. The phone started to have problem in November because it wouldn't charge sometimes. I made sure I only used the samsung charging cable and I was ok with that because I only charged it maybe every other day. Well the charging port went completely out so I was unable to plug in my computer to retrieve pictures and Documents. So Now the Touchscreen in not responsive. I had this phone less than 6mos and it crapped out on me. Took it to the official Samsung repair and they said becuase of a little nick on the phone that Samsung will deny any warranty work. I have been buying Samsung phones for the last 10 years with protective cases and always upgrading but its time to look into something else. I looked at alot of reviews before getting this phone but I was fooled.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R, January 9, 2025
Hello Not the GOAT,
Thank you for sharing your experience with your Galaxy Z Flip6. We understand how important a reliable device is to you, and we regret to hear about the challenges you’ve faced. Although warranty decisions are based on specific assessments, we encourage you to reach out to our Samsung Support Team for further guidance or alternative solutions regarding your situation.
We appreciate your feedback, as it helps us strive for continuous improvement. Thank you for choosing Samsung, and we hope to restore your confidence in our products.
-Ty
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Thank you for sharing your experience with your Galaxy Z Flip6. We understand how important a reliable device is to you, and we regret to hear about the challenges you’ve faced. Although warranty decisions are based on specific assessments, we encourage you to reach out to our Samsung Support Team for further guidance or alternative solutions regarding your situation.
We appreciate your feedback, as it helps us strive for continuous improvement. Thank you for choosing Samsung, and we hope to restore your confidence in our products.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Lhso
from Indianapolis, IN
Expertise:Intermediate
Verified Purchase:Yes
Fantastic!!! Absolutely have no words to describe it, its definitely worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R, January 3, 2025
Hello Lhso,
We are thrilled that you are enjoying your Galaxy Z Flip6! Our goal was to continue the movement of innovation and bring it to you. We hope you're loving the improved display and longer-lasting battery. We aimed to think outside the box with this device, and we’re glad you are benefiting from it. Thank you for being a part of the Samsung team!
-Ty
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We are thrilled that you are enjoying your Galaxy Z Flip6! Our goal was to continue the movement of innovation and bring it to you. We hope you're loving the improved display and longer-lasting battery. We aimed to think outside the box with this device, and we’re glad you are benefiting from it. Thank you for being a part of the Samsung team!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US