Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.7
(3,194 Reviews)
Rating breakdown 3,194 reviews
5 Stars
2,477
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Posted by: Nicholas Wilding
from Scottsdale, AZ
Expertise:Intermediate
Verified Purchase:Yes
Fantastic Phone. The Samsung AI features offer a major improvement to the interface and user experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Will break and samsung won't fix it
on December 16, 2024
Posted by: Syd2000
Really wanted to love this phone but then the inner flex screen went black and won't turn on. And samsung support says they no longer offer the Z assurance guarantee so I am unable to get it fixed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 18, 2024
Hello Syd2000,
Thank you for sharing your experience with your Galaxy Z Flip6. We are here to help you enjoy your new device and take full advantage of all the features and benefits that come with being a Z Series device owner.
We want to ensure that our customers are aware of all the programs, offers, and promotions available to them. We still offer Galaxy Z Assurance support for all Z Series devices. More information regarding coverage and options for additional protection will be provided in the linked documents.
We encourage you to reach out to our Samsung Support Team for further assistance. You can contact us via phone or chat, and links will be provided for your convenience. We value you as a customer and look forward to helping you with your screen inquiry. Thank you for reaching out!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
- Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Flip6. We are here to help you enjoy your new device and take full advantage of all the features and benefits that come with being a Z Series device owner.
We want to ensure that our customers are aware of all the programs, offers, and promotions available to them. We still offer Galaxy Z Assurance support for all Z Series devices. More information regarding coverage and options for additional protection will be provided in the linked documents.
We encourage you to reach out to our Samsung Support Team for further assistance. You can contact us via phone or chat, and links will be provided for your convenience. We value you as a customer and look forward to helping you with your screen inquiry. Thank you for reaching out!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
- Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: AnonymousHero
from Hattiesburg, MS
Expertise:Intermediate
Verified Purchase:Yes
Cute phone. I'm glad I got it. The battery life is a bit better than the Flip5, which is good. The camera still isn't great. But over all, I like it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, December 18, 2024
Thanks for sharing your thoughts on the Galaxy Z Flip5! We’re thrilled to hear that you’re enjoying your new device. The Galaxy Z Fold6 features a 10MP front/camera for selfies and calls. The main screen includes a hidden 4MP under-display camera, while the rear boasts an impressive camera setup: a 50MP wide-angle camera, a 12MP ultra-wide camera, and a 10MP telephoto camera. You can take crisp and clear photos throughout your day, enhanced by an advanced processor and AI-powered software. We’re also pleased that you’re experiencing better battery life! The Galaxy Z Flip5 brings a perfect blend of style and functionality, making it a great choice for your daily needs. Thanks again for your feedback, and we hope to hear more from you in the future. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Shannon
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
Perfect compact size with all of Samsung's amazing features!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: AniW
Expertise:Intermediate
Verified Purchase:Yes
I like the small size, fits in all pockets. unfolds to normal viewing.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1
Great at First...but...
on December 13, 2024
Posted by: Bingo
Expertise:Intermediate
Bought in August and already has screen issues -- Samsung Warranty is HORRIBLE so far -- won't buy another folder
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, December 16, 2024
Good Day Bingo,
Thank you for sharing your experience with the Galaxy Z Flip6 phone. We hope you’re enjoying this compact smartphone, featuring a 50MP camera, innovative Galaxy AI capabilities, and a long-lasting battery.
At Samsung, we are committed to providing exceptional coverage for all our devices. There are multiple options available to ensure your phone remains in optimal condition.
Your Galaxy Z Flip6 includes built-in support for the first 12 months from the date of purchase. Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We also provide Galaxy Z Assurance for all our Z series devices. This benefit includes one free screen protector replacement and discounts on screen repairs.
For more information, I will include links below. If you have any questions or need assistance, please don’t hesitate to reach out to our Samsung Support Team at 1-800-SAMSUNG, either by phone or text. We are always eager to help.
Thank you for being a loyal Samsung customer!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
VIP Advantage
VIP Advantage Loyalty Program | Rewards | Samsung US
Samsung Care
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
Built-in support for the first 12 months from the day you receive your product
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Flip6 phone. We hope you’re enjoying this compact smartphone, featuring a 50MP camera, innovative Galaxy AI capabilities, and a long-lasting battery.
At Samsung, we are committed to providing exceptional coverage for all our devices. There are multiple options available to ensure your phone remains in optimal condition.
Your Galaxy Z Flip6 includes built-in support for the first 12 months from the date of purchase. Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We also provide Galaxy Z Assurance for all our Z series devices. This benefit includes one free screen protector replacement and discounts on screen repairs.
For more information, I will include links below. If you have any questions or need assistance, please don’t hesitate to reach out to our Samsung Support Team at 1-800-SAMSUNG, either by phone or text. We are always eager to help.
Thank you for being a loyal Samsung customer!
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
VIP Advantage
VIP Advantage Loyalty Program | Rewards | Samsung US
Samsung Care
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
Built-in support for the first 12 months from the day you receive your product
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dean
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Android functionality as every other phone, but more compact to carry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I love the phone.Needs a bigger scrren. Other thank that it's fine.
Response from Samsung USBy R&R, December 17, 2024
Hi Consuela Robinson,
We are thrilled to hear that you love your Galaxy Z Flip6 phone! We aimed to capture a moment of innovation with the revolutionary design of the Z Flip series. The FlexHinge, combined with the Enhanced Armor Aluminum Frame, reinforced folding edge, and Corning Glass Victus 2, makes this device built to last.
Understanding the importance of screen size, we wanted to provide that old-school feel in a modern way. The new floating design is sleek and slim, making it our most compact smartphone yet. We believe that great things come in small packages, and the Flip6 certainly packs a punch. The main screen has a 6.7” full rectangle display.
We hope you continue to enjoy your new device, along with all the features it offers. The world-changing Galaxy AI is transforming how we use our phones and how we capture the world around us.
Thank you for sharing your experience with us. Please feel free to reach out if you have any questions or need tips and tricks for your phone.
We truly appreciate you for being the best part of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We are thrilled to hear that you love your Galaxy Z Flip6 phone! We aimed to capture a moment of innovation with the revolutionary design of the Z Flip series. The FlexHinge, combined with the Enhanced Armor Aluminum Frame, reinforced folding edge, and Corning Glass Victus 2, makes this device built to last.
Understanding the importance of screen size, we wanted to provide that old-school feel in a modern way. The new floating design is sleek and slim, making it our most compact smartphone yet. We believe that great things come in small packages, and the Flip6 certainly packs a punch. The main screen has a 6.7” full rectangle display.
We hope you continue to enjoy your new device, along with all the features it offers. The world-changing Galaxy AI is transforming how we use our phones and how we capture the world around us.
Thank you for sharing your experience with us. Please feel free to reach out if you have any questions or need tips and tricks for your phone.
We truly appreciate you for being the best part of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US