Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.7
(3,194 Reviews)
Rating breakdown 3,194 reviews
5 Stars
2,477
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Posted by: Eema
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Liking the phone so far...not too sure about folding screen. Phone works great!
I would recommend this to a friend!
Design
4
Value
4
Response from Samsung USBy R&R Team, January 8, 2025
Thanks for sharing your candid thoughts on the Galaxy Z Flip6, Eema! We're thrilled to know that you’re enjoying the phone so far. We understand that the folding screen may take some time to adjust to. The innovative Flex Mode allows you to use the phone hands-free, which is fantastic for video calls or capturing perfect selfies from unique angles. Additionally, the Galaxy Z Flip6 is designed with durability in mind and has undergone extensive testing to ensure longevity and usability. The Fold6 and Flip6 are built to withstand over 200,000 folding and unfolding cycles on average. This means the device should last more than five years if it’s opened and closed 100 times a day. It’s great to know that the phone is performing well for you overall! If you have any questions or would like tips to enhance your experience further, do not hesitate to reach out to us at Samsung Support. We're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mike
from Jacksonville florida
Expertise:Intermediate
Verified Purchase:Yes
Good phone, I received it very quickly and the whole process was easy. They gave me a good amount for my trade in. Very happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 19, 2024
Posted by: Katty
Very reliable. Easy to use. Long Western battery very durable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 2, 2025
Hello Katty,
Thank you for sharing your thoughts about your Galaxy Z Flip6. We are delighted to hear that you are enjoying your device. Our goal was to create a sleek, compact, and innovative product for our customers, and we are pleased to know that your phone is performing well for you. If you ever need assistance, please don't hesitate to reach out. We appreciate having you as a valued member of the Samsung community.
-Ty
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Thank you for sharing your thoughts about your Galaxy Z Flip6. We are delighted to hear that you are enjoying your device. Our goal was to create a sleek, compact, and innovative product for our customers, and we are pleased to know that your phone is performing well for you. If you ever need assistance, please don't hesitate to reach out. We appreciate having you as a valued member of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Amelia Dukes
from East Tennessee
Expertise:Intermediate
Verified Purchase:Yes
My screen freezes up quite a bit. Sometimes it gets very very hot. And it doesn't hold the charge as long as my Z flip 5. Little bit disappointed in this phone. Expected the Z flip 6 to be better than the 5.
Response from Samsung USBy R&R, December 30, 2024
Hello Amelia Dukes,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. Our goal with the Z Flip6 was to bring a classic cellphone aesthetic into modern times. Did you know that your phone can withstand 200,000 folds? That’s equivalent to about ten years of typical use for each device!
If you are experiencing issues with your phone freezing, warming up, or not holding a charge, all this could be related to the need for a software update. In many cases, software updates can resolve a lot of related to outdated features. In the links below, you’ll find additional information and troubleshooting steps to address the concerns you’re facing.
We want your phone to be in top condition at all times. Samsung products come with a warranty against manufacturing defects in materials and workmanship for 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program. This benefit includes one free screen protector replacement and discounts on screen repairs if needed.
We also want to inform you about our partnership with uBreakiFix. They have locations throughout the U.S., and you can bring your device to one of their service centers if necessary.
If you need further assistance, please feel free to contact one of our skilled members of the Samsung Support Team via phone or chat.
Thank you for being a valued member of the Samsung community!
Samsung phone or tablet freezes and crashes
Keep your Galaxy device at its normal operating temperature
Galaxy phone or tablet is not staying on or holding a charge
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Care | Warranty & Support | Samsung US
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. Our goal with the Z Flip6 was to bring a classic cellphone aesthetic into modern times. Did you know that your phone can withstand 200,000 folds? That’s equivalent to about ten years of typical use for each device!
If you are experiencing issues with your phone freezing, warming up, or not holding a charge, all this could be related to the need for a software update. In many cases, software updates can resolve a lot of related to outdated features. In the links below, you’ll find additional information and troubleshooting steps to address the concerns you’re facing.
We want your phone to be in top condition at all times. Samsung products come with a warranty against manufacturing defects in materials and workmanship for 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
As an owner of a Z Series device, you are automatically enrolled in our Galaxy Z Assurance program. This benefit includes one free screen protector replacement and discounts on screen repairs if needed.
We also want to inform you about our partnership with uBreakiFix. They have locations throughout the U.S., and you can bring your device to one of their service centers if necessary.
If you need further assistance, please feel free to contact one of our skilled members of the Samsung Support Team via phone or chat.
Thank you for being a valued member of the Samsung community!
Samsung phone or tablet freezes and crashes
Keep your Galaxy device at its normal operating temperature
Galaxy phone or tablet is not staying on or holding a charge
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Care+
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
Samsung Care | Warranty & Support | Samsung US
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Dulce
from Garland tx
Expertise:Intermediate
Verified Purchase:Yes
I bought my self this phone and i like it better 😅
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 2, 2025
Hello Dulce,
There’s nothing quite like treating yourself to something special and truly enjoying it. We're thrilled to hear that you are loving your Galaxy Z Flip6! Our goal with this device was to create a significant impact in a compact form, and we believe we’ve achieved that with the Z Series. We’re delighted that you are enjoying your device, and we look forward to hearing about your future purchases. Thank you for being a valued member of the Samsung community!
-Ty
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There’s nothing quite like treating yourself to something special and truly enjoying it. We're thrilled to hear that you are loving your Galaxy Z Flip6! Our goal with this device was to create a significant impact in a compact form, and we believe we’ve achieved that with the Z Series. We’re delighted that you are enjoying your device, and we look forward to hearing about your future purchases. Thank you for being a valued member of the Samsung community!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Sam sams
from Colorado
Expertise:Expert
Verified Purchase:Yes
This is my 6th one, nothing can replace a small phone in your pocket with the same power as the huge BRICK SIZED ones. Try one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 2, 2025
Absolutely, Sam sams! We are thrilled to hear about your enjoyment of the Galaxy Z Flip6. Our goal was to aim for the stars with this device, packing a powerful impact into a compact form. You get a sleek design, along with durability and a longer-lasting battery.
Now, let’s talk about the display—it’s almost as if everything on your phone comes to life in your hands. It truly is an amazing experience that you need to see for yourself.
Thank you for sharing your experience and thoughts with us, and for being a valued part of the Samsung community.
-Ty
Samsung Support
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Now, let’s talk about the display—it’s almost as if everything on your phone comes to life in your hands. It truly is an amazing experience that you need to see for yourself.
Thank you for sharing your experience and thoughts with us, and for being a valued part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Bruce
from Saint Louis Missouri
Expertise:Intermediate
Verified Purchase:Yes
Transfer was 55% disappointed from z flip5. Accessories (internet subscriptions) didn't get.
Value
3
Response from Samsung USBy R&R, December 27, 2024
Hi Bruce,
We appreciate you reaching out to share your experience with your Galaxy Z Flip6. We understand that not all your data from your Z Flip5 was transferred to your new device. To help with this, we recommend using Samsung Smart Switch. This tool allows you to seamlessly transfer contacts, photos, music, videos, messages, notes, calendars, and more to virtually any Samsung Galaxy device. We will provide a resource with more details about Smart Switch below.
We would also like to hear more about how you're enjoying your new phone and any additional support you might like to have. Our dedicated Samsung Support Team is always here to assist you. Please feel free to contact us at 1-800-SAMSUNG to assist.
Thank you for being part of the Samsung team!
Samsung Smart Switch
-Ty
Samsung Support
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We appreciate you reaching out to share your experience with your Galaxy Z Flip6. We understand that not all your data from your Z Flip5 was transferred to your new device. To help with this, we recommend using Samsung Smart Switch. This tool allows you to seamlessly transfer contacts, photos, music, videos, messages, notes, calendars, and more to virtually any Samsung Galaxy device. We will provide a resource with more details about Smart Switch below.
We would also like to hear more about how you're enjoying your new phone and any additional support you might like to have. Our dedicated Samsung Support Team is always here to assist you. Please feel free to contact us at 1-800-SAMSUNG to assist.
Thank you for being part of the Samsung team!
Samsung Smart Switch
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: nanx
from San Francisco
Expertise:Expert
Verified Purchase:Yes
Became brick after around 4 months of intensive using. It’s now stuck at power on. Have to send it to repair
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, December 27, 2024
We appreciate you taking the time to reach out to us, Nanx. Your feedback is always appreciated as we continue to make improvements. We see that you reached out to review the Galaxy Z Flip6. The Z Flip6 features the first 50MP camera in the Galaxy Z Flip lineup, allowing you to capture stunning photos. Additionally, it offers up to three more hours of video playback, making it perfect for entertainment on the go. If your phone or tablet won't boot past the logo screen or is unresponsive, verify that it has only been charged using the supplied USB cable and an approved Samsung wall adapter (sold separately). Then, inspect the device and charger for physical or liquid damage. Please check out the link attached for options to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001948/
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Written by a customer while visiting Samsung US