Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.6
(3,358 Reviews)
Rating breakdown 3,358 reviews
5 Stars
2,595
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Customer Rating
1
Piece of Absolute Trash; DO NOT BUY
on February 4, 2025
Posted by: FormerSamsungFan
User Interface failed, Samsung did NOT honor factory warranty. Phone is only 4 months old!
Response from Samsung USBy R&R Team, February 5, 2025
Hi there! Thank you for sharing your experience with the Galaxy Z Flip6. We’re hate to hear that you're encountering difficulties with the user interface. To help resolve this, we recommend starting by resetting the app preferences. You can do this by going to Settings, tapping on Apps, and selecting More options (⁝). From there, choose "Reset app preferences." This won’t affect your app data but will reset notification settings and default apps, which may enhance your experience. If that doesn’t bring about the desired results, we suggest resetting the One UI Home Launcher. Go to Settings, tap on Apps, find One UI Home, and select Storage. From there, you can clear the cache and data. This will reset the launcher to its original settings, so please keep in mind that your Home screen layout and settings will return to default, but your app data will remain intact. To ensure a seamless experience moving forward, we encourage you to keep your One UI Home Launcher updated. You can easily do this via the Play Store or the Galaxy Store. Just open the respective store, select your profile icon, and manage your apps to check for updates. We hope this helps enhance your experience with the Galaxy Z Flip6! If this continues to be your experience after troubleshooting, please be sure to reach out to us at Samsung Support so that we can provide further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Lisa
from Hiawassee, Georgia
Expertise:Intermediate
Verified Purchase:Yes
I'm really enjoying my new phone. It works great! I really enjoy the size you can easly put it in your back pocket.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 4, 2025
Thank you for your honest feedback on the Galaxy Z Flip6, Lisa! We’re thrilled that you appreciate its lightweight and compact design. It's all about making your everyday experience more convenient and stylish. The modern, slim profile truly stands out. We hope you've had the chance to explore the FlexWindow feature! Chat Assist with Galaxy AI is designed to keep your conversations flowing effortlessly, even when your phone is closed. You'll find it useful to send messages with just a quick selection. It's all about enhancing connectivity without interrupting your day. We hope you continue enjoying all the innovative features this device offers! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Z flip 6 poor quality inside
on February 1, 2025
Posted by: Mike
Expertise:Intermediate
Lasted 6 months,July 24 2024 to Feb 01 2025, touch screen stopped responding. Looks like brand new, not a single scratch or water damage, but now have to use small screen to receive calls and check messages, cannot unlock main screen as touch does not work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, February 3, 2025
Hello Mike,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We want to let you know that as a Z Series device owner, you are eligible for the Galaxy Z Assurance Promo, which offers benefits related to your phone's screen. Since the display is one of the main functionalities of your device, this promotion includes free screen protection replacement and discounts on screen repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. If you are currently enrolled in the Samsung Care+, we encourage you to reach out for further assistance.
We have also partnered with uBreakiFix as an authorized repair location where you can take your devices for repairs. With over 600 locations across the U.S., you can visit a location near you by making an appointment or walking in.
We understand the importance of having a functioning phone and encourage you to contact our Samsung Support Team to discuss your options further. We look forward to hearing from you. Thank you for being a part of the Samsung community!
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We want to let you know that as a Z Series device owner, you are eligible for the Galaxy Z Assurance Promo, which offers benefits related to your phone's screen. Since the display is one of the main functionalities of your device, this promotion includes free screen protection replacement and discounts on screen repairs.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. If you are currently enrolled in the Samsung Care+, we encourage you to reach out for further assistance.
We have also partnered with uBreakiFix as an authorized repair location where you can take your devices for repairs. With over 600 locations across the U.S., you can visit a location near you by making an appointment or walking in.
We understand the importance of having a functioning phone and encourage you to contact our Samsung Support Team to discuss your options further. We look forward to hearing from you. Thank you for being a part of the Samsung community!
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Screen bubbles
on January 30, 2025
Posted by: SQue
Samsung flip phones only last a year if your lucky. Not for daily use. Screen will bubble and detach. Not worth it. I will never buy another.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 31, 2025
Hello SQue,
Thank you for sharing your experience with your Galaxy Z Flip6. We truly value insights like yours, as they help us improve our products continuously. The Galaxy Z Flip series is designed to deliver innovation and convenience, and we are always working to enhance durability and performance for everyday use.
As a Galaxy Z Series device owner, you are automatically enrolled in a promotion called Galaxy Z Assurance. This feature provides benefits such as screen protection replacement and discounts on screen repairs.
Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We are here to help you discuss your options. If you need assistance, feel free to reach out to a member of our Samsung Support Team via phone or chat. Your feedback is important to us, and we are committed to providing exceptional experiences for our customers.
Thank you for being a part of the Samsung community!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Thank you for sharing your experience with your Galaxy Z Flip6. We truly value insights like yours, as they help us improve our products continuously. The Galaxy Z Flip series is designed to deliver innovation and convenience, and we are always working to enhance durability and performance for everyday use.
As a Galaxy Z Series device owner, you are automatically enrolled in a promotion called Galaxy Z Assurance. This feature provides benefits such as screen protection replacement and discounts on screen repairs.
Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We are here to help you discuss your options. If you need assistance, feel free to reach out to a member of our Samsung Support Team via phone or chat. Your feedback is important to us, and we are committed to providing exceptional experiences for our customers.
Thank you for being a part of the Samsung community!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
united we stand
on January 30, 2025
Posted by: voice
from phoenix arizona usa
Expertise:Beginner
i so tired cracking the screen on phones some thing that folds and can fit into my pocket makes good cents
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R, January 31, 2025
Hello voice,
Thank you for your fantastic feedback and we are thrilled to hear that you’re loving the Galaxy Z Flip6 and its unique folding design. It’s great to know that it’s not only stylish but also functional, making it easier to carry and use. We designed the Z Flip series to enhance everyday convenience while offering something truly innovative, and we’re so glad it’s making a difference for you. Thank you for being a valued part of the Samsung family. Enjoy your Z Flip6 to the fullest!
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for your fantastic feedback and we are thrilled to hear that you’re loving the Galaxy Z Flip6 and its unique folding design. It’s great to know that it’s not only stylish but also functional, making it easier to carry and use. We designed the Z Flip series to enhance everyday convenience while offering something truly innovative, and we’re so glad it’s making a difference for you. Thank you for being a valued part of the Samsung family. Enjoy your Z Flip6 to the fullest!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Craig B
from Pittsburgh Pa
Expertise:Intermediate
Verified Purchase:Yes
Can't say enough about the new Galaxy Z Flip 6 on T-mobile! The new larger cover screen is awesome and I'm still learning all the things you can use it for. The battery life has been excellent and the main screen is sharp and vivid! Would highly recommend this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 31, 2025
Hi Craig B,
Thank you for your glowing review of your Galaxy Z Flip6. We are so excited to hear how much you’re enjoying your new device and it’s larger cover screen. It’s wonderful to know you’re exploring all the amazing features and find the battery life and vivid display to be exceptional. Your enthusiasm for the Z Flip6 inspires us to keep innovating and delivering experiences that truly stand out. We’re thrilled to have you as part of the Samsung family. Enjoy every moment with your new device.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for your glowing review of your Galaxy Z Flip6. We are so excited to hear how much you’re enjoying your new device and it’s larger cover screen. It’s wonderful to know you’re exploring all the amazing features and find the battery life and vivid display to be exceptional. Your enthusiasm for the Z Flip6 inspires us to keep innovating and delivering experiences that truly stand out. We’re thrilled to have you as part of the Samsung family. Enjoy every moment with your new device.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Save your money for a company with integrity
on January 29, 2025
Posted by: Bri1
from IL
Expertise:Intermediate
I bought this device less than 5 months ago and the screen is already black and dead, i would have the device folded and the screen would freeze and rainbow. It's almost comical how they revoke your warranty if there is ANY damage present. I bought a samsung branded case for the device which is even more ridiculous. It had no covering for the hinge which obviously got scratched here and there, but the rest of my device is literally spotless. Even the inner screen, that i have a problem with, is completely damage free. So how am i at fault for samsungs own faulty design? I had a flip 3 before this and had it for several years before i had issues, they seem to be making products that break very easily and then when time comes for you to get them replaced thinking you are covered, you have NO coverage. I'm still paying off the phone itself and they want me to pay another 350 ontop of the money i already spent for the phone. Its incredibly infuriating because the damage on the phone is literally scartches, no dents. Need I remind you this is a 1000 dollar phone! It should hold up better than this. Im truly at a loss with this because i love these phones but the company policy is bordering on theft.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, January 30, 2025
Hi Bri1,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand that your phone screen stopped working after a short period of time, and we're here to help. As a Samsung customer, you have some options. One of the benefits of choosing the Z Series device is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers free services and discounts on screen repairs. If your screen has stopped working, you can use this program to get your phone back up and running. We've also partnered with uBreakiFix as an authorized repair location. You can schedule an appointment or walk in to have a technician look over your device. With over 600 locations across the US, there may be one near you. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. It's highly recommended for added protection on your device. We're always here to discuss additional options with you. Please reach out to one of our skilled members of our Samsung Support Team to further assist. We look forward to hearing from you. Thank you for reaching out and thank you for being a part of the Samsung community.
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand that your phone screen stopped working after a short period of time, and we're here to help. As a Samsung customer, you have some options. One of the benefits of choosing the Z Series device is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers free services and discounts on screen repairs. If your screen has stopped working, you can use this program to get your phone back up and running. We've also partnered with uBreakiFix as an authorized repair location. You can schedule an appointment or walk in to have a technician look over your device. With over 600 locations across the US, there may be one near you. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. It's highly recommended for added protection on your device. We're always here to discuss additional options with you. Please reach out to one of our skilled members of our Samsung Support Team to further assist. We look forward to hearing from you. Thank you for reaching out and thank you for being a part of the Samsung community.
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Bankerchas
Verified Purchase:Yes
Perfect phone for both carrying in your pocket andbeautiful fullsize screen. My second zip Samsung. Only drawback I had with my zip 4 was the hinge, which is supposed to last 200,000 cycles only lasted 2+ years. They gave great trade in however.
I would recommend this to a friend!
Features
5
Response from Samsung USBy R&R, February 4, 2025
Hello Bankerchas,
Thank you for sharing your wonderful experience with the Galaxy Z Flip6! We are excited to hear that you are now using your second Z Series device. We have packed a lot of technology into this compact phone, making it easy to carry in your pocket while ensuring its security. Our focus is on how users interact with their smartphones, and we strive to enhance the experience with our Galaxy AI features. You can now do more and capture moments with the camera like never before. We truly appreciate your review and thank you for your continued support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your wonderful experience with the Galaxy Z Flip6! We are excited to hear that you are now using your second Z Series device. We have packed a lot of technology into this compact phone, making it easy to carry in your pocket while ensuring its security. Our focus is on how users interact with their smartphones, and we strive to enhance the experience with our Galaxy AI features. You can now do more and capture moments with the camera like never before. We truly appreciate your review and thank you for your continued support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US