Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.6 out of 5
4.6
(3,358 Reviews)
Open Ratings Snapshot
Rating breakdown 3,358 reviews
5 Stars
2,595
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product. 
(
544 out of 611
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Customer Rating
1 out of 5
1
Wish It Would Work
on February 7, 2025
Posted by: Gumborox
from Boise, ID
Expertise:Intermediate
I bought this phone when it came out, and I have had nothing but issues with it. In November my screen stopped responding and wouldn't fully turn on when I opened it from its closed position. I sent it in to get it fixed and am now having the same issue not even 2 months later. Samsung Care + won't even help due to it being a manufacturer's warranty issue. This is a total waste of money. Buy something different that actually works.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 8, 2025
Hey Gumborox! Thank you for sharing your experience with the Galaxy Z Flip6. We appreciate your feedback and understand the importance of having a device that functions as intended. The Galaxy Z Flip6 is designed to provide a seamless and innovative user experience. We would love to assist you further with this. Please reach out to us at Samsung Support, and our dedicated team will gather additional information to help ensure your experience with the Galaxy Z Flip6 meets your expectations. Your satisfaction is important to us, and we’re here to support you! We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung is the best!!!!
on February 7, 2025
Posted by: Zano
from Florida
Expertise:Expert
Verified Purchase:Yes
Great love your credit program loyal customer for 15 years and counting... Flip 6 is amazing galaxy watch ultra best yet.. Can't wait to see what comes in the future
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R, May 14, 2025
Hello Zano,

Your feedback truly brightened our day! The Galaxy Z Flip6 was designed with everyday convenience and innovative features and clearly delivers on those promises. Are you considering getting one? Now is the perfect time! Thank you for sharing your review. We appreciate your choice of innovation with Samsung!

-Ty

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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Favorite phone!
on February 7, 2025
Posted by: Steph
from Washington
Expertise:Expert
Verified Purchase:Yes
I love this phone but I feel like the camera could be a little better especially in low lighting but other than that I love it! It hasn't given me any problems!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R, April 30, 2025
Hola Stephanie,

It’s wonderful to hear that you’re enjoying your Galaxy Z Flip6! The 50MP camera mode allows you to capture more details in your photos. With features like Intelligent Optimization, the device uses AI to analyze and adjust different aspects of your images so you can experiment and find the best settings for your needs. The night mode can also be adjusted to help you capture your best moments in low-light conditions. The FlexCam feature on the device’s cover is perfect for taking group photos, selfies, and videos. If you’d like to learn more about the FlexCam and explore the camera settings on your Galaxy Z Flip6, check out the article “Use the Galaxy Z Flip6 FlexCam and Other Camera Features.” Thank you for your review. We hope you continue to take great photos with your Galaxy Z Flip6. Thanks for choosing innovation with Samsung!

Use the Galaxy Z Flip6 FlexCam and other camera features
https://www.samsung.com/us/support/answer/ANS10003464/

-Ty

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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good choice
on February 7, 2025
Posted by: Miguel
from Florida
Expertise:Expert
Verified Purchase:Yes
I love it, good phone, difreretn and stylish i would buy again
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R, May 14, 2025
Hey there Miguel,

What a great review! It’s clear the Galaxy Z Flip6 is living up to the hype! It’s great you made the right choice to go with the Galaxy Z Flip6! We hope you are enjoying the compact design and are utilizing all the features. The Galaxy AI takes this device just right over the top. Here is to getting to know all there is to discover. Thanks for choosing innovation with Samsung!

-Ty

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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I cant wait to exsplore all the new features
on February 7, 2025
Posted by: Jo jo
I love my z flip 4 so im sure this one will even be better
Response from Samsung USBy R&R, May 13, 2025
What’s up Jo jo,
We're so glad you're enjoying the Galaxy Z Flip6! Feedback from our community helps others find what they need. The features that enhance your daily adventures and the endless possibilities with the Galaxy Z Flip6 are remarkable. Its convenience allows you to slide it into your pocket and go easily. Its durability is impressive, capable of withstanding up to 200,000 folds. We can't wait for you to discover everything you can do with your Galaxy Z Flip6. Thank you for your glowing review, and we appreciate you choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on February 6, 2025
Posted by: peter
Verified Purchase:Yes
great phone with improved UI and AI support compared with my previous flip3 model.
Response from Samsung USBy R&R, May 13, 2025
Hi peter,
Thank you for sharing your experience! We’re thrilled to hear you’re enjoying your Galaxy Z Flip6. It’s designed to deliver precisely the performance and reliability you’re describing. Your transition to the Galaxy Z Flip6 has to feel like a massive upgrade. With a much better camera quality and updated operating system with the One UI 6.1.1, the 12GB RAM is a significant improvement. It is an elevation, and we hope you enjoy and love all the features, especially all you can do with the Galaxy AI. We appreciate your review! Thank you for choosing innovation with Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone, Would Recommend
on February 5, 2025
Posted by: Katherine
from Oldsmar, FL
Expertise:Expert
Verified Purchase:Yes
Great phone. Definitely an upgrade from the flip 4.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2025
Thank you for your feedback on the Galaxy Z Flip6! We’re thrilled to know that you’re enjoying the upgrade from the Flip 4. The Flip6 was designed with enhanced performance, a stunning display, and improved camera features to elevate your mobile experience. Its ultra-light and slim design, along with a flexible screen, makes it both unique and stylish. Additionally, the AI-powered features streamline tasks, boosting productivity for both work and personal use. With a 50MP camera equipped with AI enhancements, capturing high-quality photos and videos has never been easier. If you have any specific features or experiences you'd like to share, we’d love to hear more! Your insights help us continue to improve. Also, if you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Android Ever!!
on February 4, 2025
Posted by: AtlFitnessgirl72
from Atlanta, Georgia
Expertise:Intermediate
Verified Purchase:Yes
This phone is absolutely great. I love all the features.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2025
Hey AtlFitnessgirl72. We appreciate you taking the time to share your candid feedback on the Galaxy Z Flip6. We always look forward to hearing from our valued customers. We love to see that your phone is performing well and that you enjoy all of its features. With Chat Assist powered by Galaxy AI, you can effortlessly send messages from the Flex Window even when your phone is closed. Simply select from the Suggested Replies to stay connected without typing. Additionally, thanks to our long-standing partnership with Google, your Galaxy device now includes the Google Gemini app. You can chat with Gemini to receive help with various tasks such as learning new things, writing thank-you notes, and planning events. Once again, we appreciate your feedback and hope to hear more from you in the future. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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