Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.7
(3,196 Reviews)
Rating breakdown 3,196 reviews
5 Stars
2,479
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Customer Rating
1
Wish It Would Work
on February 7, 2025
Posted by: Gumborox
from Boise, ID
Expertise:Intermediate
I bought this phone when it came out, and I have had nothing but issues with it. In November my screen stopped responding and wouldn't fully turn on when I opened it from its closed position. I sent it in to get it fixed and am now having the same issue not even 2 months later. Samsung Care + won't even help due to it being a manufacturer's warranty issue. This is a total waste of money. Buy something different that actually works.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 8, 2025
Hey Gumborox! Thank you for sharing your experience with the Galaxy Z Flip6. We appreciate your feedback and understand the importance of having a device that functions as intended. The Galaxy Z Flip6 is designed to provide a seamless and innovative user experience. We would love to assist you further with this. Please reach out to us at Samsung Support, and our dedicated team will gather additional information to help ensure your experience with the Galaxy Z Flip6 meets your expectations. Your satisfaction is important to us, and we’re here to support you! We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: peter
Verified Purchase:Yes
great phone with improved UI and AI support compared with my previous flip3 model.
Response from Samsung USBy R&R, May 13, 2025
Hi peter,
Thank you for sharing your experience! We’re thrilled to hear you’re enjoying your Galaxy Z Flip6. It’s designed to deliver precisely the performance and reliability you’re describing. Your transition to the Galaxy Z Flip6 has to feel like a massive upgrade. With a much better camera quality and updated operating system with the One UI 6.1.1, the 12GB RAM is a significant improvement. It is an elevation, and we hope you enjoy and love all the features, especially all you can do with the Galaxy AI. We appreciate your review! Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience! We’re thrilled to hear you’re enjoying your Galaxy Z Flip6. It’s designed to deliver precisely the performance and reliability you’re describing. Your transition to the Galaxy Z Flip6 has to feel like a massive upgrade. With a much better camera quality and updated operating system with the One UI 6.1.1, the 12GB RAM is a significant improvement. It is an elevation, and we hope you enjoy and love all the features, especially all you can do with the Galaxy AI. We appreciate your review! Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Katherine
from Oldsmar, FL
Expertise:Expert
Verified Purchase:Yes
Great phone. Definitely an upgrade from the flip 4.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 5, 2025
Thank you for your feedback on the Galaxy Z Flip6! We’re thrilled to know that you’re enjoying the upgrade from the Flip 4. The Flip6 was designed with enhanced performance, a stunning display, and improved camera features to elevate your mobile experience. Its ultra-light and slim design, along with a flexible screen, makes it both unique and stylish. Additionally, the AI-powered features streamline tasks, boosting productivity for both work and personal use. With a 50MP camera equipped with AI enhancements, capturing high-quality photos and videos has never been easier. If you have any specific features or experiences you'd like to share, we’d love to hear more! Your insights help us continue to improve. Also, if you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Piece of Absolute Trash; DO NOT BUY
on February 4, 2025
Posted by: FormerSamsungFan
User Interface failed, Samsung did NOT honor factory warranty. Phone is only 4 months old!
Response from Samsung USBy R&R Team, February 5, 2025
Hi there! Thank you for sharing your experience with the Galaxy Z Flip6. We’re hate to hear that you're encountering difficulties with the user interface. To help resolve this, we recommend starting by resetting the app preferences. You can do this by going to Settings, tapping on Apps, and selecting More options (⁝). From there, choose "Reset app preferences." This won’t affect your app data but will reset notification settings and default apps, which may enhance your experience. If that doesn’t bring about the desired results, we suggest resetting the One UI Home Launcher. Go to Settings, tap on Apps, find One UI Home, and select Storage. From there, you can clear the cache and data. This will reset the launcher to its original settings, so please keep in mind that your Home screen layout and settings will return to default, but your app data will remain intact. To ensure a seamless experience moving forward, we encourage you to keep your One UI Home Launcher updated. You can easily do this via the Play Store or the Galaxy Store. Just open the respective store, select your profile icon, and manage your apps to check for updates. We hope this helps enhance your experience with the Galaxy Z Flip6! If this continues to be your experience after troubleshooting, please be sure to reach out to us at Samsung Support so that we can provide further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Screen bubbles
on January 30, 2025
Posted by: SQue
Samsung flip phones only last a year if your lucky. Not for daily use. Screen will bubble and detach. Not worth it. I will never buy another.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 31, 2025
Hello SQue,
Thank you for sharing your experience with your Galaxy Z Flip6. We truly value insights like yours, as they help us improve our products continuously. The Galaxy Z Flip series is designed to deliver innovation and convenience, and we are always working to enhance durability and performance for everyday use.
As a Galaxy Z Series device owner, you are automatically enrolled in a promotion called Galaxy Z Assurance. This feature provides benefits such as screen protection replacement and discounts on screen repairs.
Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We are here to help you discuss your options. If you need assistance, feel free to reach out to a member of our Samsung Support Team via phone or chat. Your feedback is important to us, and we are committed to providing exceptional experiences for our customers.
Thank you for being a part of the Samsung community!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
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Thank you for sharing your experience with your Galaxy Z Flip6. We truly value insights like yours, as they help us improve our products continuously. The Galaxy Z Flip series is designed to deliver innovation and convenience, and we are always working to enhance durability and performance for everyday use.
As a Galaxy Z Series device owner, you are automatically enrolled in a promotion called Galaxy Z Assurance. This feature provides benefits such as screen protection replacement and discounts on screen repairs.
Samsung products come with a warranty against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We are here to help you discuss your options. If you need assistance, feel free to reach out to a member of our Samsung Support Team via phone or chat. Your feedback is important to us, and we are committed to providing exceptional experiences for our customers.
Thank you for being a part of the Samsung community!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: Craig B
from Pittsburgh Pa
Expertise:Intermediate
Verified Purchase:Yes
Can't say enough about the new Galaxy Z Flip 6 on T-mobile! The new larger cover screen is awesome and I'm still learning all the things you can use it for. The battery life has been excellent and the main screen is sharp and vivid! Would highly recommend this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 31, 2025
Hi Craig B,
Thank you for your glowing review of your Galaxy Z Flip6. We are so excited to hear how much you’re enjoying your new device and it’s larger cover screen. It’s wonderful to know you’re exploring all the amazing features and find the battery life and vivid display to be exceptional. Your enthusiasm for the Z Flip6 inspires us to keep innovating and delivering experiences that truly stand out. We’re thrilled to have you as part of the Samsung family. Enjoy every moment with your new device.
-Ty
Samsung Support
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Thank you for your glowing review of your Galaxy Z Flip6. We are so excited to hear how much you’re enjoying your new device and it’s larger cover screen. It’s wonderful to know you’re exploring all the amazing features and find the battery life and vivid display to be exceptional. Your enthusiasm for the Z Flip6 inspires us to keep innovating and delivering experiences that truly stand out. We’re thrilled to have you as part of the Samsung family. Enjoy every moment with your new device.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Save your money for a company with integrity
on January 29, 2025
Posted by: Bri1
from IL
Expertise:Intermediate
I bought this device less than 5 months ago and the screen is already black and dead, i would have the device folded and the screen would freeze and rainbow. It's almost comical how they revoke your warranty if there is ANY damage present. I bought a samsung branded case for the device which is even more ridiculous. It had no covering for the hinge which obviously got scratched here and there, but the rest of my device is literally spotless. Even the inner screen, that i have a problem with, is completely damage free. So how am i at fault for samsungs own faulty design? I had a flip 3 before this and had it for several years before i had issues, they seem to be making products that break very easily and then when time comes for you to get them replaced thinking you are covered, you have NO coverage. I'm still paying off the phone itself and they want me to pay another 350 ontop of the money i already spent for the phone. Its incredibly infuriating because the damage on the phone is literally scartches, no dents. Need I remind you this is a 1000 dollar phone! It should hold up better than this. Im truly at a loss with this because i love these phones but the company policy is bordering on theft.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, January 30, 2025
Hi Bri1,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand that your phone screen stopped working after a short period of time, and we're here to help. As a Samsung customer, you have some options. One of the benefits of choosing the Z Series device is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers free services and discounts on screen repairs. If your screen has stopped working, you can use this program to get your phone back up and running. We've also partnered with uBreakiFix as an authorized repair location. You can schedule an appointment or walk in to have a technician look over your device. With over 600 locations across the US, there may be one near you. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. It's highly recommended for added protection on your device. We're always here to discuss additional options with you. Please reach out to one of our skilled members of our Samsung Support Team to further assist. We look forward to hearing from you. Thank you for reaching out and thank you for being a part of the Samsung community.
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
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Samsung Community
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Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand that your phone screen stopped working after a short period of time, and we're here to help. As a Samsung customer, you have some options. One of the benefits of choosing the Z Series device is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers free services and discounts on screen repairs. If your screen has stopped working, you can use this program to get your phone back up and running. We've also partnered with uBreakiFix as an authorized repair location. You can schedule an appointment or walk in to have a technician look over your device. With over 600 locations across the US, there may be one near you. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. It's highly recommended for added protection on your device. We're always here to discuss additional options with you. Please reach out to one of our skilled members of our Samsung Support Team to further assist. We look forward to hearing from you. Thank you for reaching out and thank you for being a part of the Samsung community.
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Elizabeth
Expertise:Intermediate
Verified Purchase:Yes
This z flip 6 is a great phone! Its the 2nd flip phone I've had and I love them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2025
Hi Elizabeth,
Thank you so much for sharing your feedback on your Galaxy Z Flip6. We are thrilled to hear that you are a long-time loyal customer and a fan of the Z Flip series. We hope you are enjoying our modern take on the classic cellphone concept. With the integration of Galaxy AI, your phone has revolutionized the way we use mobile devices. We encourage you to explore all the exciting features of your phone, and we hope it brings you great joy. Thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Thank you so much for sharing your feedback on your Galaxy Z Flip6. We are thrilled to hear that you are a long-time loyal customer and a fan of the Z Flip series. We hope you are enjoying our modern take on the classic cellphone concept. With the integration of Galaxy AI, your phone has revolutionized the way we use mobile devices. We encourage you to explore all the exciting features of your phone, and we hope it brings you great joy. Thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US