Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 512GB (Unlocked) - Lavender
Average customer rating
4.8
(3,221 Reviews)
Rating breakdown 3,221 reviews
5 Stars
2,650
4 Stars
470
3 Stars
75
2 Stars
12
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 512GB (Unlocked) - Lavender
Customer Rating
3
Keeps locking me out
on November 22, 2023
Posted by: Vdubb2
[This review was collected as part of a promotion.] Great pictures. Videos are great. But 5he phone locks me out and I keep entering pass key. It doubles the lockout time for each entry, that I know are correct.
Value
3
Response from Samsung USBy Social Commerce, November 24, 2023
Howdy VDubb2,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Sometimes you may be prompted to try an alternate method, like your password. The SmartThings Find site can also help you unlock your device. When you have the available time out of your day, please take a moment to review the article that I have linked below for you titled, "Unable to unlock Galaxy phone or tablet's screen" for some quick troubleshooting steps to help you resolve what you may be experiencing with your device. Let us know if you have any questions or if you would like any further assistance by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001570/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Sometimes you may be prompted to try an alternate method, like your password. The SmartThings Find site can also help you unlock your device. When you have the available time out of your day, please take a moment to review the article that I have linked below for you titled, "Unable to unlock Galaxy phone or tablet's screen" for some quick troubleshooting steps to help you resolve what you may be experiencing with your device. Let us know if you have any questions or if you would like any further assistance by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001570/
Written by a customer while visiting Samsung US
Customer Rating
5
Best experience so far
on November 22, 2023
Posted by: Pranav
[This review was collected as part of a promotion.] I am a very light user, I use it for YouTube, whatsapp, Instagram etc. The battery life has just been too good, I turn on battery protection and despite that I get through my day with 30% left. The camera is also perfect for a novice like me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 22, 2023
Posted by: 876544o
[This review was collected as part of a promotion.] This phone is great, it's fast and doesn't lag. I can customize it to my heart's content. Very impressive phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone, great battery.
on November 22, 2023
Posted by: YESMAU
[This review was collected as part of a promotion.] Usually use it for music and Gps in the mornings to work. Just youtube, Camera, and email throughout my work day. Afternoon involves more music during my workouts and drives. Night time involves Netflix, Youtube etc.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on November 21, 2023
Posted by: SAMUSER
[This review was collected as part of a promotion.] The phone works really well in terms of playing mobile games and overall experience. If you do video calls however, it does drain the battery pretty quickly and sometimes the phone overheats quickly. Overall decent
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible screen
on November 21, 2023
Posted by: Unhappy
This phone has a very thin screen. Too thin. Even with a screen saver it cracked.
Response from Samsung USBy Social Commerce, November 24, 2023
Salutations,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices to protect your investment? Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device phone on a plane, having it stolen from your car, taking an unscripted dip in your pool with your phone in your pocket, to dropping it and shattering the screen. We have over 700 authorized repair locations available nationwide to take your device to be repaired so this protection helps you get back to what you enjoy doing most in life. We recommend protecting all of your Galaxy devices with screen protectors and cases as well. Please feel free to contact Samsung Support if you have any questions for us or if you would like any other assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices to protect your investment? Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device phone on a plane, having it stolen from your car, taking an unscripted dip in your pool with your phone in your pocket, to dropping it and shattering the screen. We have over 700 authorized repair locations available nationwide to take your device to be repaired so this protection helps you get back to what you enjoy doing most in life. We recommend protecting all of your Galaxy devices with screen protectors and cases as well. Please feel free to contact Samsung Support if you have any questions for us or if you would like any other assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
The S23+ is fast and takes great pictures.
on November 21, 2023
Posted by: PMyogi
[This review was collected as part of a promotion.] The S23+ is faster than my older S10e and takes even better pictures. The battery life is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s23+
on November 20, 2023
Posted by: Phone4everything
[This review was collected as part of a promotion.] I was hesitated to buy Samsung phones since I was using xxxplus phones for more than 5 years. When I looked at the build quality and sharper images in s23+ screen it was unbelievable. I have never seen this in any android phones. It's going to be one of the best make from Samsung.
Value
5
Written by a customer while visiting Samsung US