Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,686 Reviews)
Rating breakdown 4,686 reviews
5 Stars
3,347
4 Stars
793
3 Stars
272
2 Stars
131
1 Star
143
81%of customers recommend this product.
(
1,071 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Posted by: Hatem yassin
from UTAH
Expertise:Intermediate
Verified Purchase:Yes
The watch is very beautiful, especially the green color, and it is also light, and this is what I was suffering from in the past hour. In general, everything is beautiful and wonderful. I just hope that the battery performance will be improved so that it can keep up with the watches on the market, which are lower than them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: veroniks
Verified Purchase:Yes
bad battery life. worse then watch 4. otherwise no visible changes at all.
Response from Samsung USBy R&R Team, July 26, 2024
Thank you for providing your honest feedback. We always aim to offer the best service possible for our valued customers. It appears that you are inquiring about your Watch7. We understand how important it is for your device to long battery life. We recommend performing a diagnostic on your battery. If your watch is paired with a Samsung phone, you can use Samsung Members to conduct a diagnostic on your watch battery. If it passes the test, it means the battery is in good condition. We will also provide a link that offers additional options to help extend your battery life. If this continues, reach out to us at Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
2
WORST battery life in four generations of watches!
on July 26, 2024
Posted by: TimE
I have owned four generations of this watch, and loved all of them! Today, I truly regret having "upgraded" from my Galaxy Watch 6 to the 7. The six was a much more substantial watch with rotating bezel. The 7 feels flimsy and cheap and the rotating bezel is gone. Worst of all. I can't make it through a work day on the battery. AWFUL battery life. I have to charge it mid-day and then again before bed if I want to use it at night as designed.
Response from Samsung USBy R&R Team, September 17, 2024
Hey Tim! Your feedback is greatly appreciated. It looks like you reached out to share your thoughts on the new Galaxy Watch7. We hate to see that you haven't been satisfied with your new watch so far compared to the older versions. The Galaxy Watch7 includes notable improvements like the new 3nm processor, which enhances performance and power efficiency. This should help improve speed and overall functionality, especially for multitasking and fitness tracking. Battery life is indeed important, and the Galaxy Watch7 features a 425mAh battery in the 44mm version, comparable to the Galaxy Watch6 Classic. However, if you're experiencing a faster drain of battery, it's important to ensure that you are running the latest software available on your watch. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. Check out the link attached for additional options to help optimize your battery performance. We also noted your concerns about the lack of a rotating bezel and the feel of your watch. Again, your feedback is greatly appreciated and invaluable to us. If you are still experiencing shortened battery life after troubleshooting, please do not hesitate to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
2
AWFUL battery life
on July 26, 2024
Posted by: TimE
from Cheyenne, WY
Expertise:Expert
This is the 4th generation of Galaxy watch I have owned. Truly regret upgrading to the 7. AWFUL battery life. Fully charged in the am, need to charge it again mid-day and if I want to use it all night for sleep features I have to charge it again before bed. The watch doesn't seem nearly as substantial as the 6 and I have lost the rotating bezel feature I really liked.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
3
Response from Samsung USBy R&R Team, July 26, 2024
Hi Tim! Thanks for taking the time to leave us your feedback, Tim. We see that you were reaching out to us regarding your Watch7. We recommend checking out the link attached to provide you with options that should help you optimize your battery life. If this continues, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Tom I
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Really like it, battery lasts almost 2 days, enjoy new features
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dilmara
from Orlando, FL
Expertise:Expert
Verified Purchase:Yes
My first impression upon opening the packaging of the Galaxy Watch7 was very good. The design is elegant and the Cream color is pleasant, although I chose this color due to a lack of more feminine options like Rose Gold, which I would have preferred. Additionally, I noticed that the band options are somewhat limited, which was a downside for me.
The initial setup of the watch was extremely easy. Pairing with my devices was quick and hassle-free. So far, I have been using the Galaxy Watch7 primarily as a watch and to view notifications, which helps me avoid the need to pick up my phone frequently. I am also monitoring my sleep, and this feature has been very useful.
Fortunately, I have not encountered any difficulties using the watch. However, the battery life is still under evaluation, but it seems to run out a bit quickly. The performance of the Wi-Fi and Bluetooth has been very satisfactory, with no connectivity issues.
While I haven't noticed any specific feature that stands out as particularly innovative or useful, I am pleased with the overall functionality of the watch. I don't feel the lack of any specific feature, which is a good sign that the watch meets my needs well.
In terms of cost-benefit, I rate the Galaxy Watch7 as a great choice. I got a very good trade-in deal with my Watch 5, which made acquiring the Watch7 an excellent option for me. If not for the trade-in, I would probably have continued with the Watch 5, as it was also a great device.
Overall, I am satisfied with the Galaxy Watch7 40mm Cream Wi-Fi/Bluetooth and would recommend it to anyone looking for an efficient smartwatch with good value for money.
The initial setup of the watch was extremely easy. Pairing with my devices was quick and hassle-free. So far, I have been using the Galaxy Watch7 primarily as a watch and to view notifications, which helps me avoid the need to pick up my phone frequently. I am also monitoring my sleep, and this feature has been very useful.
Fortunately, I have not encountered any difficulties using the watch. However, the battery life is still under evaluation, but it seems to run out a bit quickly. The performance of the Wi-Fi and Bluetooth has been very satisfactory, with no connectivity issues.
While I haven't noticed any specific feature that stands out as particularly innovative or useful, I am pleased with the overall functionality of the watch. I don't feel the lack of any specific feature, which is a good sign that the watch meets my needs well.
In terms of cost-benefit, I rate the Galaxy Watch7 as a great choice. I got a very good trade-in deal with my Watch 5, which made acquiring the Watch7 an excellent option for me. If not for the trade-in, I would probably have continued with the Watch 5, as it was also a great device.
Overall, I am satisfied with the Galaxy Watch7 40mm Cream Wi-Fi/Bluetooth and would recommend it to anyone looking for an efficient smartwatch with good value for money.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Posted by: Tom I
from Texas
Expertise:Expert
Verified Purchase:Yes
The battery barely gets 17_18 hours on a full charge. I have cut all wifi, location off. Screen wakeup set to touch only. This is my 6 day and the battery has to be charged twice daily to get 24 hours use.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Response from Samsung USBy R&R Team, September 17, 2024
We appreciate your feedback, Tom. Your input is highly valued as we strive to make continuous improvements. We have noticed that you contacted us regarding your thoughts on the new Galaxy Watch7. We understand the importance of a good battery life, especially for features like the sleep tracker with Galaxy AI, which can also help detect moderate to severe sleep apnea. There are several reasons why your Galaxy Watch may be experiencing battery drain or reduced battery life. For instance, certain apps can increase battery consumption. Please refer to the attached link to learn more about how to extend your watch's battery life. If this persists, please contact Samsung Support for further assistance. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Excalibur
from Frisco, TX
Expertise:Expert
Verified Purchase:Yes
Great smart watch, little bit complicated without the outer bezel function, battery life should be at least a week. Hopefully Samsung will release wear OS updates to optimize battery management function of apps.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US