Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Average customer rating
4.5
(4,706 Reviews)
Rating breakdown 4,706 reviews
5 Stars
3,357
4 Stars
799
3 Stars
273
2 Stars
132
1 Star
145
81%of customers recommend this product.
(
1,082 out of
1,328)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Green - (2024)
Posted by: Kyler C
Verified Purchase:Yes
Poor battery life and sometimes the touchscreen doesn't read when it's touched even though it's not on water mode
Response from Samsung USBy R&R Team, September 19, 2024
We appreciate the outreach, Kyler. It's always great to hear from our valued customers. We noticed that you contacted us regarding your experience with the Galaxy Watch7. If the watch screen is slow to respond, frozen, or not responding at all, the issue could be caused by outdated software, a third-party app, or the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please click on the link attached for troubleshooting options. Regarding the battery, it's highly recommended that you check and ensure that you are running the latest software version available for your Watch7. If any of this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003105/#:~:text=If%20the%20watch%20screen%20is,the%20screen%20from%20responding%20properly. (touch screen)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery optimization)
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https://www.samsung.com/us/support/troubleshooting/TSG01003105/#:~:text=If%20the%20watch%20screen%20is,the%20screen%20from%20responding%20properly. (touch screen)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery optimization)
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Written by a customer while visiting Samsung US
Posted by: 08 aug 2024
from Los angeles
Expertise:Expert
Verified Purchase:Yes
Big fan of Galaxy watch 7. Some improvements over watch 5. Wish it had blood pressure measure feature like Asian model.
I would recommend this to a friend!
Value
5
Written by a customer while visiting Samsung US
Posted by: Gus w
Verified Purchase:Yes
I think that this is the most aesthetically pleasing watch Samsung has made so far. I never liked the physical ring that much. The digital ring is awesome!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Glenn
from NH
Expertise:Expert
Verified Purchase:Yes
I totally love my new watch. It has all the updated health monitoring instruments and software to help keep me young. Plus, Samsung has a great old watch turn in program.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Battery Life Eclipses Cool Tech
on September 17, 2024
Posted by: JayBurn
from San Diego, CA
Expertise:Expert
Battery life is atrocious. It's not uncommon to have to charge more than once per day. This is while only using the fitness tracking and minimal text message reading. I can't even imagine how fast the battery would drain if I regularly used the other cool tech.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 19, 2024
Thank you for your feedback on the Galaxy Watch7, Jay. We are delighted that you have taken the time to share your thoughts with us. The Galaxy Watch7 is designed to help you get the most out of your workouts with its improved Heart Rate Tracking feature. This advanced technology utilizes Galaxy AI to filter out your body’s movements, providing a more accurate reading of your heart rate during physical activity. The Galaxy Watch7 collects valuable insights during your workouts, which are then seamlessly transferred to your smartphone for in-depth analysis. This allows you to gain a better understanding of your fitness progress and make informed decisions about your training regimen. The combination of precise heart rate tracking and insightful data analysis empowers you to optimize your workouts and achieve your fitness goals more effectively. We hate to see that you've had to cut back on utilizing some of the features just to have a decent battery life. If this is still your experience, we recommend making sure that your watch is up to date with the latest software updates available. Also, be sure to check out the link provided for additional options that should help optimize your watch's battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy 7
on September 17, 2024
Posted by: Brooke
Expertise:Intermediate
I love the watch and the brand, however I previously owned the galaxy 3. The 3 sensor seemed to work better for me than My 7. I miss the dial but i like that this one seems to get less dirty. I like that the 7 GPS is much smarter than my 3. But it randomly decides that I've stopped my workouts and then I have to stop doing whatever it is to tell it that I still am this needs to be updated.
It's functional for my everyday life. Occasionally it decides to not receive some messages but recieves others. I even upgraded my phone to see if Maybe I was having compatability issues, it was not the case.
It's functional for my everyday life. Occasionally it decides to not receive some messages but recieves others. I even upgraded my phone to see if Maybe I was having compatability issues, it was not the case.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, September 30, 2024
Thanks for the outreach, Brooke! We always love hearing from our valued customers. We see that you reached out to voice your feedback on the Galaxy Watch7. Get ready to push your limits on your next run or bike ride with the tracking feature powered by Galaxy AI, comparing your current performance to your last. Plus, take your swimming to the next level with stroke analysis and SWOLF score. It's good to see that your GPS has been functioning better than your past device. We see that you may be having some challenges with your watch thinking that you've stopped working out. You can record and check your activity through your Galaxy Watch and smartphone. Tap the exercise widget on your watch or start an exercise from the exercise tracker on your smartphone and get moving. Even if you forget to start recording exercises for walking, running, and biking, your smartphone automatically records your activity from 10 minutes on. If the watch detects that you are not moving, then it will automatically end any active workouts. You may want to toggle the auto-pause setting off. Go to Samsung Health > Run/Bicycle/Walk Tracker to enter. Then tap the more icon and finally tap “Auto Pause Settings”. Select whether to activate the function for each item. If this does not help resolve what you are experiencing, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Carol ledesma
from Queens
Expertise:Expert
Verified Purchase:Yes
I loveI, is very fluid, If you come from watch4, you will notice a big difference
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rita
Expertise:Intermediate
Verified Purchase:Yes
I like, but is keeps disconnecting from ph. and don't show when is phone calling
I would recommend this to a friend!
Written by a customer while visiting Samsung US