Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Average customer rating
3.4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
49
4 Stars
21
3 Stars
15
2 Stars
13
1 Star
29
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Customer Rating
3
Definitely needs software update
on July 5, 2023
Posted by: Anonymous
from Odesa, UA
The earbuds are nice, sound is decent, BUT. I noticed balance shifts itself while you use them - in my case to left side. Resetting the sound processing (DOLBY in my case) solves the problem, but WHY headphones keep shifting balance over time?! Thats surely a software problem which can be easily solved.
Another software problem is for sure the "external noise cancellation" while using headphones as a headset. Even there's no wind outside the companion keeps saying it is no possible to hear me because of wind sound. Surely possible to solve the problem using software updates.
Another software problem is for sure the "external noise cancellation" while using headphones as a headset. Even there's no wind outside the companion keeps saying it is no possible to hear me because of wind sound. Surely possible to solve the problem using software updates.
By Customer Support, July 6, 2023
Thanks for providing your feedback on our JBL Tune Flex. Currently, we don't have a software update for our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. To make sure you get the latest firmware version of your earbuds, you may download our JBL Headphones App from Playstore (Android) or Appstore (iOS). If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
Not for running
on August 24, 2023
Posted by: Morganrep
Unfortunately, so many JBL earbuds have limited in quality. These were replacement for my other ones that kept dying, and they are worse.
They are not comfortable, and the noise canceling is terrible.
I cannot use them for running because of the wind noise you pick up.
They are not comfortable, and the noise canceling is terrible.
I cannot use them for running because of the wind noise you pick up.
By Customer Support, August 30, 2023
Thanks for taking the time to provide feedback on our JBL Tune Flex. We understand that this product's features and comfortability didn't meet your expectations for your lifestyle use. We want to get you the most out of our products. Our customer support team has sent you an email from HCG Customer Support so we can work with you directly to help you address the issue you're experiencing.
Written by a customer while visiting jbl.com
Customer Rating
5
Happy with these
on September 8, 2023
Posted by: erock626
I’ve had these about a month now and they are great for my runs and casual listening. They are very light, I almost wish they had just a little more weight, but they fit in the ear fine with the different sized ear fittings. Make sure to take the initial one off, I was trying to put it over the smallest fitting
Written by a customer while visiting jbl.com
Customer Rating
2
Not worth the price
on September 13, 2023
Posted by: MMarton
from Budapest, Hungary
I bought it in the first place for its transformability, but I soon regretted it.
Even with the eq set with the factory JBL app, the one-month old product still crackles.
The charging socket is terribly slippery and easily falls out of your hand... which is terribly annoying because I like to take care of my things.
The bluetooth connection sometimes breaks, something I've "got used to" with my previous JBL headphones.
The sound does not reflect the price. The most annoying thing for me is that without a case, you can't turn it back on if it turns off to save power. Terrible...
Even with the eq set with the factory JBL app, the one-month old product still crackles.
The charging socket is terribly slippery and easily falls out of your hand... which is terribly annoying because I like to take care of my things.
The bluetooth connection sometimes breaks, something I've "got used to" with my previous JBL headphones.
The sound does not reflect the price. The most annoying thing for me is that without a case, you can't turn it back on if it turns off to save power. Terrible...
The icing on the cake is that I wanted to order online from their official uk website, because there is none in Hungary and my money was accepted by the website, but the product was not sent, claiming that they cannot ship to this country. It would be ok if they sent the money back straight away, but even after corresponding with support they deny that it is their responsibility.
Written by a customer while visiting jbl.com
Customer Rating
4
Sound is excellent and I love the ANC
on September 21, 2023
Posted by: HMS56
from Ethel MS
Excellent, best buds I’ve owned. Too many features for my use but, I’ll ignore and try and work around them.
Written by a customer while visiting jbl.com
Customer Rating
1
Don’t cheep out and get these
on November 20, 2023
Posted by: 1234zxcv
I bought these a few months ago and they’re by far the worst earbuds I’ve ever had. They don’t disconnect from my phone when I put them in the case. So, I have to manually disconnect them from my phone. They also don’t charge in the case. So, the next time I want to use them they’re dead, but they have been sitting in the fully charged case. Just spend more money on a better brand and you’ll be happier.
Response from jbl.comBy Customer Support, November 20, 2023
We appreciate your time in providing feedback on our JBL Tune Flex. This is not the experience that we want you to have. We're here to help. Please make sure that your charging case lid is closed and check if there's damage inside the case. If you need more help, please contact our customer support so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 6, 2023
Posted by: Nikki40
Love them, clean and clear sound, i especially love the bass they produce. Sound quality is great, calls are crystal clear. I’ve had them for maybe 2 weeks and I absolutely love them I feel they’re better than apple AirPods but that’s just my opinion.
Written by a customer while visiting jbl.com
Customer Rating
5
The battery life is great
on December 8, 2023
Posted by: Bugaloo4
I've bought 3 sets of these and I've loved them with no complaints just hard on head phones
Written by a customer while visiting jbl.com