Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Average customer rating
3.4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
49
4 Stars
21
3 Stars
15
2 Stars
13
1 Star
29
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Customer Rating
4
Pretty decent earbuds
on May 10, 2023
Posted by: ebick929ley
from Akron, OH
[This review was collected as part of a promotion.] These earbuds are similar to other JBL products. The sound quality is subpar when not using the noise canceling option. The case is fairly small and difficult to take out the buds in a quick way. It took some fiddling and turning of the case to maneuver my fingers to get them out and I have smaller hands. The right earbud has more sensitivity that I am used to and just the slightest touch when listening to a social media video caused my Spotify to turn on and play both of them simultaneously. I do like that it has different sized ear pieces to achieve the perfect fit and the sound quality was about expected. They stay charged for a long time and it doesn't take long to recharge. I also like that you don't have to use both buds at the same time.
Written by a customer while visiting jbl.com
Customer Rating
3
Budget headphones that deliver great vocal quality
on May 10, 2023
Posted by: brandon687
from Colorado Springs, CO
[This review was collected as part of a promotion.] I really loved the feel and design of the headphones they fit and stay in your ear nicely without the risk of them falling out. I will say that the bass quality is a little disappointing especially since for the same money that deliver deep bass. If your looking for a pair of headphones that’s easy on the wallet but also delivers powerful vocals and top tier noise cancelling features this would be your best bet. The last thing that sets these headphones apart is your can switch out the tips of them depending on ear size then in the JBL app you can turn on perfect fit and it tailors the music to your ear size.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 10, 2023
We appreciate you for providing feedback on our JBL Tune Flex. We understand that the sonic output of this product didn't meet your expectations. We suggest using the EQ settings of the JBL Headphones App to adjust the Bass and treble to suit your needs. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Great earbuds, but a couple of caveats to consider
on May 15, 2023
Posted by: MABP
from Fairfax, VA
[This review was collected as part of a promotion.] Overall, this is a great set of earbuds, and I’d recommend them to anyone looking for a comfortable fit and mostly great sound, but with a couple of caveats.
First, these are a really comfortable fit. I usually struggle with more traditional earbud styles staying in my ears, and having the smaller inner ear piece with the longer stem really seems to help balance these in my ears so they feel more secure since gravity is working with them a little better. They were comfortable and stayed in well regardless of which ear tips I used, but I ultimately found they were most comfortable and had the best noise cancellation if I used the largest tips, which is unusual for me (I’m usually using the smallest size or medium at most).
The noise cancellation depends a lot on having the right ear tip fit, but even with the best fitting tips, the noise cancelling was just ok. It blocked a lot of noise, but definitely not all noise—better than earbuds without active noise cancelling, but not the best noise cancellation on the market by a long shot.
The sound quality depends on how you set the equalizer. When I emphasized the midtones (the Voice setting), music sounded a bit tinny… but when I had more balanced settings or a setting that emphasized other ranges, the sound quality was quite impressive. Whereas I have sometimes wanted to switch equalizer settings depending on what I was listening to with other JBL products, with these, I have pretty much kept everything on the Jazz setting since that seems to maximize the overall sound quality for most music.
I really like having the touch controls on these earbuds (start/stop on the right, changing noise cancelling/active aware/talk through on the right), though my husband hates that feature. This is really a personal preference, but something that I like.
The form factor for both the earbuds and the case are really nice. The case has a really long life on a single charge, especially for the size. I just wish it has a little loop built in so that I could attach it to a keychain to keep it securely with me all the time.
First, these are a really comfortable fit. I usually struggle with more traditional earbud styles staying in my ears, and having the smaller inner ear piece with the longer stem really seems to help balance these in my ears so they feel more secure since gravity is working with them a little better. They were comfortable and stayed in well regardless of which ear tips I used, but I ultimately found they were most comfortable and had the best noise cancellation if I used the largest tips, which is unusual for me (I’m usually using the smallest size or medium at most).
The noise cancellation depends a lot on having the right ear tip fit, but even with the best fitting tips, the noise cancelling was just ok. It blocked a lot of noise, but definitely not all noise—better than earbuds without active noise cancelling, but not the best noise cancellation on the market by a long shot.
The sound quality depends on how you set the equalizer. When I emphasized the midtones (the Voice setting), music sounded a bit tinny… but when I had more balanced settings or a setting that emphasized other ranges, the sound quality was quite impressive. Whereas I have sometimes wanted to switch equalizer settings depending on what I was listening to with other JBL products, with these, I have pretty much kept everything on the Jazz setting since that seems to maximize the overall sound quality for most music.
I really like having the touch controls on these earbuds (start/stop on the right, changing noise cancelling/active aware/talk through on the right), though my husband hates that feature. This is really a personal preference, but something that I like.
The form factor for both the earbuds and the case are really nice. The case has a really long life on a single charge, especially for the size. I just wish it has a little loop built in so that I could attach it to a keychain to keep it securely with me all the time.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Noise cancel culture for the Bass Heads
on May 18, 2023
Posted by: danielmbirnbaum
from Brooklyn NY
[This review was collected as part of a promotion.] Great earbuds for bass heads who want the additional feature of active noise cancelling with a very low profile carrying case that also carries charge. While the sound and bass is best in class, the active noise cancelling falls a bit short in my opinion. It has nice customisable features through the app, however fails to really provide the same level of noise cancelling as other earbuds I have tried. While it’s possible that I have a bad unit, I’ve also encountered some glitches with this units gesture feature. Despite this, I actually really love this pair especially for how compact they are. The carrying case almost gets lost in my pockets and will charge the buds when stowed away.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Very nice buds
on May 18, 2023
Posted by: jca5
from Jonesboro, Georgia
[This review was collected as part of a promotion.] This is a really well packaged set of buds. It is very light weight. It has great sound with good bass. I was lucky that the original ear tip that came with it fit perfectly. It makes it soundproof. There were other tips I could have switched it out with though in case it didn't fit right. If I had to give a complaint, the only thing I could think of as a negative would be they are a little difficult to get out of the case. But I think with time, I will get used to it and it will become easier. Great set of buds though!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Tune flex
on May 21, 2023
Posted by: Dave b
from Golden Colorado
[This review was collected as part of a promotion.] These earbuds are ok.not great.i like the noise cancellation on them.they do take some background noise out.with a tap you can take it off and they work as normal so you can hear around you.the sound quality is pretty good but not great.the fit is not up to my standards.i tried all the different sizes but not very snug.they are oval instead of round which may be the problem.nice small case to carry them in and recharges them too.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome headphones.
on June 2, 2023
Posted by: Juanarba2312
from Denver, CO
[This review was collected as part of a promotion.] Awesome headphones, the sound quality is awesome, the case is small and very portable. This can be used at the gym or on a daily bases. This headphones are the best also they look awesome everytime i wear them on.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Tune Flex earbuds
on June 12, 2023
Posted by: Firecop253
from Mo
I have owned a few different earbuds from jbl and enjoyed them. I’m a music person and enjoy a quality sound and was a bit disappointed my old tws300 earbuds have a better sound than the tune flex. I also was hoping they would stay in my ears a bit better than they do
By Customer Support, June 12, 2023
We appreciate you taking the time to provide us with your feedback for our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. We recommend changing the ear tips to help with the physical fit of the unit. If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com