Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Average customer rating
3.4
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
30
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Customer Rating
5
Versatile earbuds with dynamic sound
on May 15, 2023
Posted by: Drbll
from Two Rivers, Wisconsin
[This review was collected as part of a promotion.] These new earbuds are bound to be a hit with all users. You can use them with sealing tips or without. I tried both ways, the medium sealing tips are my favorite and seem to offer a more secure fit for my ears. Bluetooth is easily connected and has a very strong signal. The JBL app offers an easy interface to custom tune the sound and noise canceling settings. The find my buds feature is really nice if you tend to misplace things. Battery life is exceptional and charging times are very acceptable. These buds are a little difficult to grab out of the charging case, but that is minor.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
CHARGING ISSUES
on May 13, 2025
Posted by: SUNAND
from VISAKHAPATNAM
IT IS NOT WORTH WITH THE COST..CHARGING ISSUES ONE AFTER THE OTHER. EVEN THOUGH RAISED COMPLAINT NO RESPONSE .GUILTY OF RECOMMEND THSI PRODUCT..USELESS
Written by a customer while visiting jbl.com
Customer Rating
5
Washer incident
on October 19, 2025
Posted by: Little accident
I accidentally put these headphones though the washer and dryer… I thought they were done for… I took them ear buds out of the case and let them sit for over 12 hours so they dry out and they are working normally now!
Written by a customer while visiting jbl.com
Customer Rating
5
Small yet powerful earbuds
on May 31, 2023
Posted by: Melde
from Richmond, VA
[This review was collected as part of a promotion.] These earbuds small - yet powerful. They come almost fully charged easy to fit in my ears. The noise cancellation features as compatible with other pricey brands. I work in noisy environment at times- put these on and quiet as library.
Tested them out when waking out I side - during exercise they stayed in place without diffitullty.
Easy to answer calls and switch to air mode. There are Potok s to switch earbud size - with cute black case.
JBL shipment was quick- received with few days of requests.
Definitely is keeper & worth the value. ❤️
Tested them out when waking out I side - during exercise they stayed in place without diffitullty.
Easy to answer calls and switch to air mode. There are Potok s to switch earbud size - with cute black case.
JBL shipment was quick- received with few days of requests.
Definitely is keeper & worth the value. ❤️
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
No good
on August 22, 2023
Posted by: Tamps350
from T-Mobile Houston Tx
They are the worse headset I have ever gotten, there worse than the AirPod, I charged them for 10 hours and they only have 20% on one and 10% on the other one, the worst part is that I won’t get my money or news so sad
By Customer Support, August 22, 2023
We're here to help with your JBL Tune Flex. Our customer support sent you an email waiting for your response. The email comes from HCG Customer Support. Kindly check your inbox so we can assist you further.
Written by a customer while visiting jbl.com
Customer Rating
5
Big sound in little package
on January 5, 2024
Posted by: Bubba1020
[This review was collected as part of a promotion.] When you get the JBL Flex, it comes is a neat effecient package with a charging cable, Quick start guide, product registration book ear buds, charging case and differnt size ear inserts to give you the most comfortable fit. Big sound is an understatement, I am thoroughly impressed with their sound and battery performance. They deliver an outstanding audio experience, comfortable fit, and effective noise cancellation in a sleek and compact design. It has a small size option for ear tips ensures a secure and snug fit. The earbuds seamlessly pair with my IPhone, and the Bluetooth connection remains stable, providing a hassle-free listening experience. The touch controls are intuitive and responsive, allowing me to adjust volume, skip tracks, and answer calls effortlessly. The noise-cancelling feature effectively reduces ambient noise, creating a quiet and focused environment. The battery life is impressive, providing several hours of playback on a single charge. The included charging case extends the usage even further, making these earbuds perfect for on-the-go use. The quick charging feature is a handy addition for those moments when I need a quick power boost. What's great the case has three LED lights to let you know how much battery use you have or the battery is fully charged. The ear buds themselves have little LED lights on them also. With superb full sound quality, a comfortable fit, effective noise cancellation, and convenient features, and long battery life these earbuds are a superb choice for anyone in search of a reliable ear bud. I highly recommend the JBL Tune Flex, and they have rightfully earned their 5-star rating!
Written by a customer while visiting jbl.com
Customer Rating
3
Instructions Reuired
on October 30, 2025
Posted by: Mike015
No instructions ame with the buds. Need instructions on how to use them???
Response from jbl.comBy Customer Support, November 7, 2025
Thank you for your question. You can search for the JBL Tune Flex on our website. Below the documents section, you will find and be able to download the quick start guide.
Written by a customer while visiting jbl.com
Customer Rating
4
Nothing is perfect but these were close
on May 8, 2023
Posted by: StillGrindin87
from Memphis, TN
[This review was collected as part of a promotion.] Overall good earbuds. The earpieces could be more comfortable or made differently to remain in ear. I could hear clearly on phone calls but I did have to make sure the volume was up. Music sounded good and clear as well but had to make sure volume was up.
I would recommend this to a friend!
Written by a customer while visiting jbl.com