Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Average customer rating
3.4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
49
4 Stars
21
3 Stars
15
2 Stars
13
1 Star
29
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Customer Rating
2
Poor fit
on May 30, 2024
Posted by: RMR1
from Browning, MT
These headphones do not stay in your ears when running or jogging. I’ve tried all of the supplied ear buds and they won’t stay in. Not for runners.
Response from jbl.comBy Customer Support, Customer Support, May 31, 2024
We're here to help with your JBL Tune Flex TWS. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Do Not Recommend.
on October 4, 2024
Posted by: ashbk12
from Philadelphia, PA
I can't in good conscience recommend these to anyone. Maybe the issue is that they simply don't fit? I've tried each of the bud size adjusters and can't get a seal at all. This renders the rest of the features unusable - the sound cancelling doesn't work at all, and so there is no discernible difference between the noise-cancelling and "ambient aware" functions. The touch function also proves to be frustrating because of this - every time I try to push the buds in further so I can get some sort of good quality sound, I end up activating some feature, whether it's skipping, pausing, activating Siri, or toggling from one (unusable) setting to another. The app just seems like a lot of bells and whistles for a product that can't work at all as it's intended to. Not to even mention what happens when there's a breeze or some wind - these buds AMPLIFY the moving air and drown out whatever it is I'm listening to! I am so surprised at the quality of this product, especially considering JBL's reputation. These buds have become my last-resort option and I will patiently wait for the Beats Fit Pro buds to go back on sale.
Response from jbl.comBy Customer Support, October 5, 2024
We appreciate your feedback on our JBL Tune Flex. On our JBL Headphones App under Ear Tip Sound Settings, please select if you're using Open Ear Tips or Sealing Ear Tips to ensure the best sound performance. you can also adjust the level of your unit's Noise Cancelling on the app. To do this, toggle the Ambient Sound Control and enable ANC. You will see numbers from 1 to 6, then select the bubble to find your preferred ANC level. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound, great battery life, poor design.
on March 13, 2025
Posted by: GuyWhoOwns7pairsOfJBL
Great sound quality and long battery life. The ear pieces however didn’t fit anyone’s ears. Not in my house, not with any of the people I tried to give them to. They just fall right out. Major design flaw. Not very loud either if listening to music is your primary purpose in buying earbuds. They were great for phone calls though.
Response from jbl.comBy Customer Support, March 17, 2025
Thank you for bringing this to our attention. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You may also try using the different sizes of eartips for our JBL Tune Flex. Regarding the volume issue with your earbuds, please connect them to your other devices to see if the same issue occurs. If it does, please follow these reset steps: take both earbuds out. Make sure that they are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed, and connect them again to your device. Please contact us directly for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Waste of money.
on April 23, 2025
Posted by: SanderJ
from Santiago
After only 6 months of use, I can't hear anything anymore through my left earbud (despite cleaning regularly and according instructions), and the right one lost it's (already short) battery life, which is now one hour at best.
The sound quality isn't great either, I had earbuds costing half the price with better sound quality.
I'm surprised they can market these as noise-cancelling, because they don't cancel any noise at all.
The touch buttons are horribly inconvenient, as you constantly touch them when you want to take out your earbud. And they don't register when you actually want to press them.
The design of the case is poor as well. A lot of times I put the earbuds back in the case, to discover one hour later that it never contacted to recharge.
Don't buy these. You can get way better earbuds (literally in every aspect) for half the price. Very dissapointing from a company that is known for quality products.
Response from jbl.comBy Customer Support, April 25, 2025
Thanks for sharing your feedback on our JBL Tune Flex. We'd like to work with you directly to address the issues with your headphones. If needed, we'd also like to get more information so we can check your options. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Zero stars - turned off to JBL as a brand entirely
on December 4, 2025
Posted by: Randallthegreat
from California
They aren’t designed for human ears first of all. The smallest earbud attachment is way too large. The material they made the earbud out of feels cheap and slick. The touch controls are ill placed and I always press something I don’t mean to when constantly adjusting the earbud because it doesn’t fit.
Most annoyingly the earbuds activate Siri every time I touch them. I have never used Siri in my life and immediately turn it off when using a new phone. I’ve never had a product completely ignore permissions before.
Response from jbl.comBy Customer Support, December 5, 2025
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Perfect size wireless headphones & charging case!
on May 30, 2023
Posted by: Heath23
from Chicago
[This review was collected as part of a promotion.] These headphones are good for on the go, super easy to connect to iphone or Android, and have a great sound. The case is not bulky or awkward, but a nice size to keep in a shirt or pants pocket. The headphones fit flush into the case & will not easily fall out. Each ear piece will turn on once out of the case. The design of each ear piece is secure allowing for a snug fit into the ear which gives peace of mind while wearing. There is not a distinct difference between the ambient sound & noise canceling feature. Overall they sound great & work really well for hands free conversations with sharp clarity on both ends even on the train!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
SUPER SOUND WITH NO NOSE
on May 10, 2023
Posted by: JBL party house
from Sterling Illinois
[This review was collected as part of a promotion.] This Tune Flex earbuds are very crisp clear sound with really nice bass to it when i was listening to music. The nose canceling is super, no one could hear my loud background while i was talking to them. Its a very small case that pretty much can fit in small pocket with no problem. Has really cool features just by tapping on the side of the earbuds and can even open up google now by tapping them. Has many features in the mobile app too use. Only thing i did not like was that it felt kinda slippery in my ear like it was going to fall out. But besides that they are great.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Quality Earbuds Pack a Punch
on May 8, 2023
Posted by: golfcat
from Missoula, MT
[This review was collected as part of a promotion.] These earbuds deliver quality sound, feel extremely comfortable over time, and have more than enough battery.
Right out of the box, these earbuds paired insanely quickly. They connected to a Google Pixel (phone even prompted the pairing) within 5 seconds of opening the case. Pairing to a Windows laptop was similarly seamless, and being able to switch between the two devices was simple - a necessity for most work-from-home individuals.
Most important to the Tune Flex product in particular, there are different types of ear tips which provide drastically different listening experiences: open ear tips and sealing tips. Be sure to download the JBL Headphones app to toggle between these audio settings when using different kinds. The open ear tips are on the product when the box is opened (they don't even appear to be removable unless viewed closely). These are best used to hear external sounds, and were dynamite while riding a bike, taking a walk, or doing chores while on the phone. The other tips are sealing which deliver a significant boost in base and sound quality.
In addition to the sound quality, the battery (8hrs unit + 24hrs case) lived up to expectations and didn't need to be charged once during a full weekend of hiking. Charge time was relatively quick to both the earbuds via case and to the case with the included USB-C cable.
These were comfortable in a variety of uses, and truly were able to be "forgotten" in the ears for long periods of time, unlike many other earbuds which can cause soreness or a dull ache after long periods of wear.
Overall, the Tune Flex buds did a fantastic job balancing everyday features at a competitive price point, all while delivering the quality JBL sound - would highly recommend.
Right out of the box, these earbuds paired insanely quickly. They connected to a Google Pixel (phone even prompted the pairing) within 5 seconds of opening the case. Pairing to a Windows laptop was similarly seamless, and being able to switch between the two devices was simple - a necessity for most work-from-home individuals.
Most important to the Tune Flex product in particular, there are different types of ear tips which provide drastically different listening experiences: open ear tips and sealing tips. Be sure to download the JBL Headphones app to toggle between these audio settings when using different kinds. The open ear tips are on the product when the box is opened (they don't even appear to be removable unless viewed closely). These are best used to hear external sounds, and were dynamite while riding a bike, taking a walk, or doing chores while on the phone. The other tips are sealing which deliver a significant boost in base and sound quality.
In addition to the sound quality, the battery (8hrs unit + 24hrs case) lived up to expectations and didn't need to be charged once during a full weekend of hiking. Charge time was relatively quick to both the earbuds via case and to the case with the included USB-C cable.
These were comfortable in a variety of uses, and truly were able to be "forgotten" in the ears for long periods of time, unlike many other earbuds which can cause soreness or a dull ache after long periods of wear.
Overall, the Tune Flex buds did a fantastic job balancing everyday features at a competitive price point, all while delivering the quality JBL sound - would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting jbl.com