Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Average customer rating
3.4
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
30
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Customer Rating
2
Not good
on April 24, 2024
Posted by: evan2350
My wife got these as a present for our anniversary. This is the worst pair of wireless head phones I’ve ever had. They stay connected to your phone even when in the case which if you don’t notice will just drain the battery, and forces you to just turn your Bluetooth off. The ambient noise canceling doesn’t do much of anything. Lastly even if you turn off all the motion controls such as the tapping the ear phones to pause or skip song, completely turn them off in the settings, if something is pressing them for longer than about 10 seconds or so it will disconnect them completely and will have to completely restart the connection process in the app. So good luck using them if you lay on your side for exercises or your headphone is touching your pillow. I dislike these so much. Only reason for two stars is because the sound quality and adjustable settings are great.
By Customer Support, April 25, 2024
We understand that your JBL Tune Flex didn't meet your expectations. We're here to help. For ambient noise, ensure that you have the correct size of ear tips for your ears, as a proper seal can significantly improve noise cancelation. For the Battery draining and motion control issues. We recommend doing a factory reset. To do this, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. It's necessary to forget the name of the earbuds from the previously connected device before connecting again. If the issue persists, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Poor fit
on May 30, 2024
Posted by: RMR1
from Browning, MT
These headphones do not stay in your ears when running or jogging. I’ve tried all of the supplied ear buds and they won’t stay in. Not for runners.
Response from jbl.comBy Customer Support, Customer Support, May 31, 2024
We're here to help with your JBL Tune Flex TWS. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Do Not Recommend.
on October 4, 2024
Posted by: ashbk12
from Philadelphia, PA
I can't in good conscience recommend these to anyone. Maybe the issue is that they simply don't fit? I've tried each of the bud size adjusters and can't get a seal at all. This renders the rest of the features unusable - the sound cancelling doesn't work at all, and so there is no discernible difference between the noise-cancelling and "ambient aware" functions. The touch function also proves to be frustrating because of this - every time I try to push the buds in further so I can get some sort of good quality sound, I end up activating some feature, whether it's skipping, pausing, activating Siri, or toggling from one (unusable) setting to another. The app just seems like a lot of bells and whistles for a product that can't work at all as it's intended to. Not to even mention what happens when there's a breeze or some wind - these buds AMPLIFY the moving air and drown out whatever it is I'm listening to! I am so surprised at the quality of this product, especially considering JBL's reputation. These buds have become my last-resort option and I will patiently wait for the Beats Fit Pro buds to go back on sale.
Response from jbl.comBy Customer Support, October 5, 2024
We appreciate your feedback on our JBL Tune Flex. On our JBL Headphones App under Ear Tip Sound Settings, please select if you're using Open Ear Tips or Sealing Ear Tips to ensure the best sound performance. you can also adjust the level of your unit's Noise Cancelling on the app. To do this, toggle the Ambient Sound Control and enable ANC. You will see numbers from 1 to 6, then select the bubble to find your preferred ANC level. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound, great battery life, poor design.
on March 13, 2025
Posted by: GuyWhoOwns7pairsOfJBL
Great sound quality and long battery life. The ear pieces however didn’t fit anyone’s ears. Not in my house, not with any of the people I tried to give them to. They just fall right out. Major design flaw. Not very loud either if listening to music is your primary purpose in buying earbuds. They were great for phone calls though.
Response from jbl.comBy Customer Support, March 17, 2025
Thank you for bringing this to our attention. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You may also try using the different sizes of eartips for our JBL Tune Flex. Regarding the volume issue with your earbuds, please connect them to your other devices to see if the same issue occurs. If it does, please follow these reset steps: take both earbuds out. Make sure that they are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed, and connect them again to your device. Please contact us directly for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Waste of money.
on April 23, 2025
Posted by: SanderJ
from Santiago
After only 6 months of use, I can't hear anything anymore through my left earbud (despite cleaning regularly and according instructions), and the right one lost it's (already short) battery life, which is now one hour at best.
The sound quality isn't great either, I had earbuds costing half the price with better sound quality.
I'm surprised they can market these as noise-cancelling, because they don't cancel any noise at all.
The touch buttons are horribly inconvenient, as you constantly touch them when you want to take out your earbud. And they don't register when you actually want to press them.
The design of the case is poor as well. A lot of times I put the earbuds back in the case, to discover one hour later that it never contacted to recharge.
Don't buy these. You can get way better earbuds (literally in every aspect) for half the price. Very dissapointing from a company that is known for quality products.
Response from jbl.comBy Customer Support, April 25, 2025
Thanks for sharing your feedback on our JBL Tune Flex. We'd like to work with you directly to address the issues with your headphones. If needed, we'd also like to get more information so we can check your options. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 28, 2025
Posted by: a_m_l
from greater Boston, MA
I'll probably never use these. They'll just sit in a drawer as a festering disappointment as a waste of time and money. While trying to set these up it twice decided to Facetime someone named Hannah from my contacts, even after going through some work and trying to find where in the App it has a setting to disable voice commands.
I just wanted to listen to some music, not for something to spy on every word I say. The initial impression left such a bad experience it will continue to color any time I even look at this product.
I just wanted to listen to some music, not for something to spy on every word I say. The initial impression left such a bad experience it will continue to color any time I even look at this product.
Response from jbl.comBy Customer Support, December 30, 2025
Thanks for your feedback. We're always looking for ways to improve. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune Flex. First, forget/unpair the headphones on your device, then manually pair the headphones with your device and see if this resolves your problem. If that doesn't resolve the issue, the next step is a reset. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact us at (800) 336-4525 Mon-Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
1
don't buy
on April 1, 2026
Posted by: dodi5
sound quality is ok, but usually when I put the phones in the case for charging only one of them will charge. when I need to use them, only one earphone is charged. that just makes this a terribly unreliable product, very low value for money. bought other headphones for 1/4 of the price that work much, much better. wouldn't recommend.
Response from jbl.comBy Customer Support, April 3, 2026
Thank you for bringing this to our attention. Here are some steps that may fix the charging issue. Initiate a power cycle by pressing and holding the power button for 30 seconds while the unit is unplugged from a power source. Use a different charging cable and power adapter, and, while it's extremely uncommon, try a different wall outlet to be certain the issue is not with the outlet. Also, sand and dirt can get into the product's charging port. Clean the charging port with compressed air. If the issue persists, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Perfect size wireless headphones & charging case!
on May 30, 2023
Posted by: Heath23
from Chicago
[This review was collected as part of a promotion.] These headphones are good for on the go, super easy to connect to iphone or Android, and have a great sound. The case is not bulky or awkward, but a nice size to keep in a shirt or pants pocket. The headphones fit flush into the case & will not easily fall out. Each ear piece will turn on once out of the case. The design of each ear piece is secure allowing for a snug fit into the ear which gives peace of mind while wearing. There is not a distinct difference between the ambient sound & noise canceling feature. Overall they sound great & work really well for hands free conversations with sharp clarity on both ends even on the train!
I would recommend this to a friend!
Written by a customer while visiting jbl.com