Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Average customer rating
3.4
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
49
4 Stars
21
3 Stars
15
2 Stars
13
1 Star
29
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Customer Rating
4
JBL TUNE FLEX
on November 9, 2025
Posted by: Anonymous
Great for talking or conference calls. Not good for music lovers
Written by a customer while visiting jbl.com
Customer Rating
2
DONT BUY THESE
on November 13, 2025
Posted by: KOFI
from Fouke, AR
I have had these flex tune JBL headphones for a little over a year. They worked wonderfully until the first update. And then every update since then has only proven, well nothing positive. They don’t charge evenly, I have cleaned the case the Connections everything the way that they have specified to do so. They sometimes make very loud high-pitched noises which no one should have in their ears randomly. And absolutely at this moment these earphones suck! I wish that I still was in the return timeframe and I would return them, but I don’t think I am anymore. Don’t purchase these things because they may work well for a minute, but then they just go downhill from there. I’m hearing impaired and that sucks for me.
Response from jbl.comBy Customer Support, November 14, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible
on November 27, 2025
Posted by: Al567
from Lexington, SC
Not loud at all, if there is background noise you can’t hear music from the, and the noise canceling doesn’t work at all. And they barely stay in your ear, they fall out very often
Response from jbl.comBy Customer Support, November 29, 2025
Thanks for reaching out. To achieve the best seal, sound, and secure fit with your JBL Tune Flex TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Adaptable
on December 11, 2025
Posted by: Adapt
from Duluth, MN
These have the volume capabilities needed when using sound canceling and ambient aware features. My last earbuds (not JBL) were too quiet and I couldn't really use them in public, these are very adaptable for any space. I also put one of these through the wash on accident and after recharging it has worked perfectly ever since, it even matches volume/quality to the non-washed earbud which was surprising.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 24, 2025
Posted by: Adam56
from Hungary
I got it as a Christmas present, so far I'm satisfied with JBL products, but the noise cancellation of this Tune Flex is terrible, as if it doesn't exist, and the sound quality is much worse than, for example, the JBL 520BT. The sound is very "cheap", it's hard to take it out of the case and it's very sensitive to touches. I don't recommend it at all.
Response from jbl.comBy Customer Support, December 27, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Flex didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support for further assistance. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
on December 28, 2025
Posted by: a_m_l
from greater Boston, MA
I'll probably never use these. They'll just sit in a drawer as a festering disappointment as a waste of time and money. While trying to set these up it twice decided to Facetime someone named Hannah from my contacts, even after going through some work and trying to find where in the App it has a setting to disable voice commands.
I just wanted to listen to some music, not for something to spy on every word I say. The initial impression left such a bad experience it will continue to color any time I even look at this product.
I just wanted to listen to some music, not for something to spy on every word I say. The initial impression left such a bad experience it will continue to color any time I even look at this product.
Response from jbl.comBy Customer Support, December 30, 2025
Thanks for your feedback. We're always looking for ways to improve. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune Flex. First, forget/unpair the headphones on your device, then manually pair the headphones with your device and see if this resolves your problem. If that doesn't resolve the issue, the next step is a reset. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact us at (800) 336-4525 Mon-Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
4
Mostly Good - Good Value
on December 31, 2025
Posted by: Buddy11
Sound appears good.
Range appears to be good.
Battery longevity is good.
Case battery is good.
Calls work good.
ANC does not work well.
Range appears to be good.
Battery longevity is good.
Case battery is good.
Calls work good.
ANC does not work well.
Written by a customer while visiting jbl.com