Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Average customer rating
3.4
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
30
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Customer Rating
2
Very disappointed
on August 19, 2025
Posted by: theredace
from Austin, TX
Super disappointed in these. They're decent when they work, but they've stopped charging after only a couple months. Half the time, I put them in the case and one or both just won't register that they're in the case, and they won't charge.
When they DO charge, the battery life is abysmal. I'm lucky if I can get a single hour of use on a full charge.
Response from jbl.comBy Customer Support, August 20, 2025
Thanks for your feedback. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. You may click on the link below for detailed online instructions on how to clean the contact points of the earbuds. If the issue remains, please contact us for further assistance.
Cleaning instructions: https://bit.ly/3S4bOkQ
Cleaning instructions: https://bit.ly/3S4bOkQ
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible
on August 24, 2025
Posted by: adamelias
from Pennsylvania
I bought these earbuds a little over 2 months ago and for the first month they have been fine, now they are: 1. Staying connected to my device, while in the case. 2. When i put the earbuds in the case they make this loud beeping noise and it doesn’t stop until i put it on the charger. 3. The LED lights on the charging case are going crazy, flashing and turning off and a whole bunch of other things. I would give 0 stars if I could and I am very disappointed in this product because i use JVL speakers and they are amazing. Very disappointed
Response from jbl.comBy Customer Support, August 25, 2025
We'd like to help you with your JBL Tune Flex. This kind of issue is frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. This can be resolved by cleaning the contact points on the earbuds and charging case. Also, please wipe down any excessive moisture on or around the charging port of the case, and leave it in an area to completely dry off. Once it is completely dry, try to charge the charging case again. If the issue still persists, our products have a 1-year manufacturer warranty upon purchase, feel free to contact our customer support for further assistance. https://support.jbl.com/us/en/#contact and for the cleaning guide, here is the link for your reference: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible
on September 13, 2025
Posted by: Chad1
from Ohio
Don't buy. I have had these for over a year. They work fine in the beginning then over time the left ear bud won't connect or charge. Then both dont connect to the phone. I have tried the reset and it works for a short period. You have to constantly clean them to get them to charge. If you want to spend a percentage of your workout trying to get these to work buy them. I would recommend spending more and buying Apple or Samsung.
Response from jbl.comBy Customer Support, September 13, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Flex didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
No me gustaron, y perdí mi plata de otra compra
on September 15, 2025
Posted by: Anonymous
Hace mal contacto , suena como si tuviera interferencia , no me gustaron
Written by a customer while visiting jbl.com
Customer Rating
5
on October 15, 2025
Posted by: Janellek
I have these and sound great especially when listening to music. They are very clear with the sound
Written by a customer while visiting jbl.com
Customer Rating
1
Don’t buy!
on October 15, 2025
Posted by: Gorbo
from Montclair CA
They recently started overheating and audio and battery life quality have decreased
Response from jbl.comBy Customer Support, October 16, 2025
Thanks for bringing this to our attention. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If cleaning doesn't solve the problem, the next thing to check is the balance control by checking the balance control on your source device by going to the "Accessibility" settings, on your music player app, commonly found in the playback or EQ settings, and the balance control on the JBL Headphone App. Lastly, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If the troubleshooting steps do not work, we'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex TWS. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Too many drawbacks
on October 16, 2025
Posted by: gradstudent
from Seattle, WA
I like the look of these headphones, and the battery life is great. However, I have small ears and these earbuds are too big for me, so the fit is very loose and they are prone to falling out. Also something is really wacky with the sound levels. I've had them for less than 3 months and the right ear bud is significantly quieter than the left. There is nothing blocking the speaker, I've checked. If i turn up the volume it seems to switch sides, like lower volume it predominantly comes out the left side, and if I turn it up more the right side will be louder?? I don't really know what's up, but it is annoyine especially because I am on noisy public transit a lot of the time. If I'd known I'd have these issues I would not have purchased,
Response from jbl.comBy Customer Support, October 16, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
Disconnect and charge issues
on October 21, 2025
Posted by: Labbchris
from Michigan
Sound is great, but they don't always disconnect when put in case. When they were new they didn't like to charger either. Also I use only one earbud at work and the functions when using only one side are limited, would be nice if in single mode the left and/or right had the same functionality.
Response from jbl.comBy Customer Support, October 21, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com