We appreciate your feedback. Bluetooth in a perfect environment, will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, something is likely interfering with your wireless Bluetooth signal, causing these dropouts. Another possibility is that sometimes a Bluetooth connection can become corrupt. Please unpair and re-repair your Bluetooth connection to see if that fixes the problem. If this doesn’t solve the issue, we need to determine if the problem is in the source device or the earbuds. Try connecting to a different source device (phone/tablet/music player) to see if it fixes the problem. If that doesn't work, do a factory reset. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. For further assistance, please contact us.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Flex, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.