Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Average customer rating
3.4
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
50
4 Stars
22
3 Stars
16
2 Stars
13
1 Star
30
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - White
Customer Rating
4
Decent Earphones
on January 15, 2024
Posted by: Noamgot1234
from Florida
[This review was collected as part of a promotion.] Sound good. Price was right. They feel ok on the ears. Bass sounds are average but it's a nice earbuds if you are using it to studyor just go for a jog. Only 4 stars because i don’t like the ergonomics of the case - it’s a bit bulky. Also, the tap controls on the headsets themselves I’m not really fond of. Overall small complaints.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Solid little earbuds with a better fit than most
on January 17, 2024
Posted by: mrkstel
from Seattle, WA
[This review was collected as part of a promotion.] For the price, these are pretty solid little earbuds with decent sound. The multiple sized tips ensure a good fit for most ears. I like to listen to music and podcasts while running. Normally other buds normally will shake loose, these stayed secure with minimal adjustments. The sound while listening to music is really good in the mids and highs, but the base became a little distorted at times. The ANC was pretty average. The app is a nice touch and makes and adjusting the equalizer pairing easy. However I wish there were a few more preset equalizer options - perhaps that will come in a future update. The battery life is outstanding as I was able to get nearly 8 hours of use between charges. Overall, I was impressed by these little earbuds.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Pretty Nice
on January 22, 2024
Posted by: GrizzyWizard
Good sound quality and battery seems to last a good long while. But they hurt my ears because they are a little too big for me. I did put on ear tips from another pair of earbuds I have and it helps. Otherwise, I like them a lot.
Written by a customer while visiting jbl.com
Customer Rating
1
Some of the worst ear buds ever purchased
on February 5, 2024
Posted by: Nmac
Owned two sets of these now and both have stopped charging randomly sometime both won’t charge sometimes one won’t charge. Nothing better than getting to the gym to find out your headphones are dead. Don’t waste your money buy AirPods or even skull candies over this trash
Response from jbl.comBy Customer Support, February 5, 2024
Thanks for your feedback. We're here to help with your JBL Tune Flex. You may try cleaning the charging terminals on the earbuds using a swab dipped in a rubbing alcohol, as foreign matter on the metal charging contacts may affect the charging process of it. If these steps didn't work, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Recoman !
on February 5, 2024
Posted by: Alexandruuu83
Best bass ever! For every day..to relax..............
Written by a customer while visiting jbl.com
Customer Rating
5
Great features, perfect fit
on February 5, 2024
Posted by: Akoakoako
These are exactly the kinds of earbuds I've been looking for -- comfortable fit and doesn't move around when I laugh, smile, or run (an issue with other earbuds I've tried). After wearing them a little while, I swapped the silicon for the small size, which is perfect for my ears. The app is handy, too, for custom sound profiles.
Written by a customer while visiting jbl.com
Customer Rating
5
All around great quality!
on February 10, 2024
Posted by: Ben1999
I love the headset! Highly recommend JBL to anyone looking for a good headset!
Written by a customer while visiting jbl.com
Customer Rating
1
Great features pffft.
on February 25, 2024
Posted by: AlsoUnhappy
from tmobile
The worst piece of plastic junk I have purchased to date. They do not charge in the case MOST of the time. They drain their own battery in constant feedback from within the case. Thats only if they arent already drained due to constantly looking for a bluetooth signal because the are of to low of quality to make contact in the charge case. Even when charged they have to be jostled with for 5 minutes to turn on because they dont recognize they have been removed from their case. This has been from day one and will be my last JBL product.
Response from jbl.comBy Customer Support, February 25, 2024
We're here to help with your JBL Tune Flex. To avoid getting drained when inside the case, make sure to close the lid so the earbuds will stop connecting and start to charge. Also, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. We recommend cleaning the contact points on the earbuds and charging case. Please contact our customer support if the issue remains after following the cleaning instructions on this link: https://bit.ly/4bFdESo
Written by a customer while visiting jbl.com