Customer reviews from philips.com
Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Average customer rating
4.7
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
104
4 Stars
13
3 Stars
1
2 Stars
1
1 Star
5
96%of customers recommend this product.
(
106 out of
110)
Customer Reviews for Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Customer Rating
2
Extremely loud when brushing, at all three setting
on May 27, 2025
Posted by: RickNich
Gender:Male
Why is it so loud? Has been extremely loud since day 1. Thought it was by design. If so, poorly designed.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, May 27, 2025
Hello!
We apologize for the inconvenience you're experiencing with your Sonicare 9000 Series toothbrush. Though some sound is expected due to the sonic vibrations it uses for effective cleaning, it shouldn't be overly loud. Please ensure the brush head is properly attached and check for any signs of damage to either the head or handle. If you've verified these aspects and the noise is still a concern,please reach out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page.
Best regards,
Philips Consumer Care
We apologize for the inconvenience you're experiencing with your Sonicare 9000 Series toothbrush. Though some sound is expected due to the sonic vibrations it uses for effective cleaning, it shouldn't be overly loud. Please ensure the brush head is properly attached and check for any signs of damage to either the head or handle. If you've verified these aspects and the noise is still a concern,please reach out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Kiss mar
Verified Purchase:Yes
Yeah, I never buy this toothbrush again it’s garbage it drifts out between strong and weak all the time no good
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, October 9, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: BruceNB
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have been using Philips toothbrushes for 15+ years now and have been very pleased with each one we bought. Great feeling after every use.
Written by a customer while visiting philips.com
Customer Rating
5
My favorite is the blue tooth communication.
on January 14, 2026
Posted by: The Cleaner
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Why? Because I am very pleased with the unit. I enjoy it so much that I bought another one as well for my grandson, and he enjoys it as well. All my dentist visits have been great. The dentist always tells me that he wishes all the patients were this easy.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Cracker Jack 10
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this toothbrush. I really love the synch with my phone to let me know how I’m brushing and it keeps me on track with my oral health.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Michael E
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice improvements over ny last Sonicare. Battery life lasts. Good multispeed optios
Written by a customer while visiting philips.com
Posted by: meowzart
Gender:Female
Verified Purchase:Yes
Glad I upgraded to this brush. It is way more powerful and effective than my old one
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Brusher2025
Verified Purchase:Yes
I really love the ease and comfort when using this brush.
Written by a customer while visiting philips.com