Customer reviews from philips.com
Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Average customer rating
4.7
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
104
4 Stars
13
3 Stars
1
2 Stars
1
1 Star
5
96%of customers recommend this product.
(
106 out of
110)
Customer Reviews for Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Customer Rating
5
AMAZING!
on January 18, 2023
Posted by: Jadarose
[This review was collected as part of a promotion.] This toothbrush is one of a kind. Even the charger is nice. The buttons glow so you can easily see what setting is on. There's a timer so you brush for the proper time and after each use your teeth feel super clean! My teeth look noticeably healthier since using this toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Teeth feels clean just after one use
on January 19, 2023
Posted by: Pbdude
Gender:Male
[This review was collected as part of a promotion.] I’m very amazed from how my teeth feel clean just from one use. The 20 sec sections helps you evenly brush the teeth. It warns you when you apply too much pressure. The app is great. Records your sessions, reminds you when is time to replace the brush head. The toothbrush is very light and slick. It also comes with a travel case.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Excellent toothbrush
on January 20, 2023
Posted by: Jrcdinald0719
Gender:Female
[This review was collected as part of a promotion.] Love this tooth brush! The soft brushes along with the gentle vibrations leaves my mouth and teeth feeling fresh and clean. I as having some issues with my gums but this is helping to stop any further damage. Charging doesn't take long and it holds a charge for a good amount of time. I highly recommend this toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great toothbrush
on January 20, 2023
Posted by: swatters
Gender:Male
[This review was collected as part of a promotion.] This is a good toothbrush. I liked the different options of setting for brushing your teeth that this toothbrush offered. You can change the settings for gum brushing which I really liked. I’m glad I have this toothbrush for an upgrade
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Awesome toothbrush!
on January 20, 2023
Posted by: Nish
Gender:Female
[This review was collected as part of a promotion.] I am obsessed with this! After using I feel like I’ve been to the dentist for a cleaning. My teeth and mouth feel so fresh and clean and my gums don’t feel like they’ve been beat up. It’s gentle yet powerful. I love the app and all the different functions. I can’t recommend this more!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Amazing
on January 21, 2023
Posted by: Momof2fl
[This review was collected as part of a promotion.] I wasn’t sure if a high end toothbrush would be worth it, but wow this one is amazing. It feels luxurious in your hand and vibrates more quickly than other toothbrushes I have used in the past. My teeth feel squeaky clean after use, like they do after a professional cleaning. Run and get this!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great toothbrush
on February 1, 2023
Posted by: bonjohnbovi
[This review was collected as part of a promotion.] I really didn't know if I would like this or not, as I have never had one before. The very first time I used it, It was like using a foreign device. I was splattering water everywhere and made a huge mess. Over time, I have come to absolutely LOVE this product. It's great. I do keep my regular toothbrush though to use periodically. Just charge it up, clean it up, and go to work!
Written by a customer while visiting philips.com
Customer Rating
1
on April 2, 2026
Posted by: sweetbabyjesus
Gender:Female
pin came out of toothbrush and lodged itself into the brush when i went to change it out. very expensive to replace and just outside of my warranty so my only option is to buy a new toothbrush
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, April 3, 2026
Hello,
Thank you for taking the time to share your experience with us. We’re sorry to hear about what happened when you tried to change the brush head that’s certainly not something we want any of our customers to experience, and we understand how frustrating it is, especially with the timing just outside your warranty period.
Feel free reaching out to us directly through Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also contact us via our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for bringing this to our attention — we’re here to help.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your experience with us. We’re sorry to hear about what happened when you tried to change the brush head that’s certainly not something we want any of our customers to experience, and we understand how frustrating it is, especially with the timing just outside your warranty period.
Feel free reaching out to us directly through Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also contact us via our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for bringing this to our attention — we’re here to help.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com