Great product, easy to setup and install, only issue would be the setting up of privacy areas - would be nice to free draw rather than being restricted to a box, which doesn't quite fit the space.
Set up of Cameras and Homebase system it was pretty easy to do although I did have to re-install the system as one of the cameras became unresponsive other than that it works perfectly.
Whatever you do avoid at all costs. 14 month life span then the solar will no longer charge. Far too expensive for such a limited life span. Also heard others habe had no luck with warrenty so im not even bothering.
No, I would not recommend this to a friend.
Response from eufy.com/au/By eufy support, December 16, 2025
We are so sorry to hear about the issues you encountered with the product.
I noticed your order may have already expired the warranty, but if you would like to get some troubleshooting steps or need any technical help, please find the support portal here: https://support.au.eufy.com/support/home
I bought these 6 months ago. Was initially happy but not have had to replace 2 out of my 4 pack due to going offline and not powering back up after charging.
One camera wouldn't connect when new and had to replace. Two of the 4 cameras have now died - 18mths after install. Worked pretty good for a period, but very expensive when devices only last this long and are very expensive to replace. The solar panel has frosted over from exposure is looks like it is no longer able to charge device. The mounts are not very good - easily come loose outside. The devices need to be cheaper or the warranty for a reasonable life span. Probably ok for home use but resolution/clarity is too low to be ideal for commercial applications - ie cannot see number plates or clear facial detail beyond 5 -10 meters.
very happy with the features on this system. love the face recognition and tracking, high resolution. wireless with the ability to 'add-on' accessories. optional alarms and spotlights if required, in the settings. phone notifications of activity.