Customer reviews from bose.com
Bose - Refurbished Excellent - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Blue Dusk
Average customer rating
4.7
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
369
4 Stars
47
3 Stars
19
2 Stars
10
1 Star
6
Customer Reviews for Bose - Refurbished Excellent - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Blue Dusk
Customer Rating
2
Need better features on the app.
on July 29, 2025
Posted by: Mike
Gender:Male
Length of ownership:1 month
I am very disappointed that you cannot power on the speaker via the app. I have a Bose speaker that is seven years old and I can power it on there. The app, you would think they would do the same for an updated product.
Response from bose.comBy Customer Support, July 29, 2025
Hello Mike. We're sorry to hear you're disappointed that the Bose SoundLink Flex Portable Speaker (2nd Gen) can’t be powered on via the app. We truly appreciate your feedback, it’s insights like yours that help us improve. Rest assured, we'll make sure your suggestion reaches the right team for future consideration.
Thank you again for sharing your idea and helping us shape better experiences.
Sophie - Customer Support
Thank you again for sharing your idea and helping us shape better experiences.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent speaker
on August 4, 2025
Posted by: Boss Soundlink
Gender:Male
Length of ownership:1 month
Great speaker
Excellent sound
Great bass
Light weight
Excellent sound
Great bass
Light weight
Written by a customer while visiting bose.com
Customer Rating
5
Great Entertainment
on August 6, 2025
Posted by: Trey
Gender:Female
Length of ownership:1 month
I bought 5 of these my family members and my occupational therapist, even loved the sound of these Bluetooth speakers I enjoy watching movies on my iPad and the sound is so entertaining. I get plenty compliments about the sound and it durable and charges fast and can be used while charging that’s a plus for some people. Bose, Great Job!!! My family and I have always been a fan.
Written by a customer while visiting bose.com
Customer Rating
3
Average Portable Speaker
on August 13, 2025
Posted by: CarolynT
Gender:Female
Length of ownership:1 month
I bought this a few weeks ago and I am to say the least disappointed. First off my bad, I saw Alexa and I thought built-in, it is not! You have to pair with an Echo device or something to allow Alexa to be available. Second the microphone for the speaker phone, my friends tell me is terrible. So I cannot use it as a speaker phone. What am I left with? A pretty nice sounding portable speaker that does nothing more than blue tooth
Written by a customer while visiting bose.com
Customer Rating
5
Nice Sound
on August 29, 2025
Posted by: Pat
Gender:Male
Length of ownership:1 month
Speaker sounds better than Flip7
But Bose will not let me create an account and your website gets zero stars. Fix it. I did not buy the smart tv soundbar because of this. Went Sonos. This little speaker sounds great
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed 😔
on October 11, 2025
Posted by: mary143
Gender:Female
Length of ownership:1 month
In comparison to my Bose Soundlink II that I purchased quite a few years ago, the Second Generation lacks the superior sound quality of my original Bose purchase.
Response from bose.comBy Bose, Customer Support, October 12, 2025
Thank you for your feedback. The SoundLink Flex offers surprisingly powerful audio in a compact, adventure-ready design—rugged, portable, and perfect for sharing music wherever life takes you. We’d love to learn more about the issues you’ve experienced. Please reach out to us through this link: http://bose.life/globalsupport
NJ - Customer Support
NJ - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great speaker with great sound and features!
on November 20, 2025
Posted by: LocksmithSteve
Gender:Male
Length of ownership:1 month
I bought this about a month ago and so far, it's been an excellent speaker. This is my new go to portable speaker when I need a good full-spectrum sound at most volume levels.
Written by a customer while visiting bose.com
Customer Rating
5
on November 23, 2025
Posted by: Bknyc1230
Bought it last week and I take it every where . People at work love it.
Written by a customer while visiting bose.com