Customer reviews from bose.com
Bose - Refurbished Excellent - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Blue Dusk
Average customer rating
4.7
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
369
4 Stars
47
3 Stars
19
2 Stars
10
1 Star
6
Customer Reviews for Bose - Refurbished Excellent - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Blue Dusk
Customer Rating
4
Different app to use it?
on July 26, 2025
Posted by: AppOverLoad
Gender:Female
Length of ownership:1 week
Wish it used the same app than previous speakers. I was planning on setting it up party mode with my other, just to realize I needed another app.
Written by a customer while visiting bose.com
Customer Rating
3
A little disappointed
on July 26, 2025
Posted by: Coma
Gender:Male
Length of ownership:1 month
We bought this about a month ago and it’s a good speaker, but we bought a Soundlink Mini years ago and the Flex isn’t as good. We were expecting a better sound with newer technology, but that just doesn’t seem to be the case. Both speakers are very similar sizes.
Response from bose.comBy Customer Support, July 26, 2025
Thank you so much for taking the time to share your feedback. We genuinely understand how you feel, especially since you’ve been a loyal Bose customer for years and had high expectations for the newer model. It can be really disappointing when a product doesn’t meet the sound quality or performance levels you were hoping for, especially when comparing it to a trusted previous device like your SoundLink Mini.
Your experience and satisfaction are very important to us, and we truly appreciate your loyalty over the years. We’re constantly striving to improve and deliver the best possible sound quality with our latest technology, but we understand that sometimes, things don’t quite meet expectations. Your feedback helps us to identify areas where we can improve and serve our customers better.
If you’re open to it, I invite you to send us a direct message so we can assist you further. We’d love to explore some options, whether it’s troubleshooting, settings adjustments, or suggestions for a product that might better suit your needs: https://bose.life/3rykPZR. Our goal is to ensure you get the best possible sound experience and continue enjoying the quality and innovation Bose is known for.
Thank you again for your honest feedback and for being a valued part of the Bose. We look forward to assisting you and making sure you have a great listening experience.
Kelly - Customer Service
Your experience and satisfaction are very important to us, and we truly appreciate your loyalty over the years. We’re constantly striving to improve and deliver the best possible sound quality with our latest technology, but we understand that sometimes, things don’t quite meet expectations. Your feedback helps us to identify areas where we can improve and serve our customers better.
If you’re open to it, I invite you to send us a direct message so we can assist you further. We’d love to explore some options, whether it’s troubleshooting, settings adjustments, or suggestions for a product that might better suit your needs: https://bose.life/3rykPZR. Our goal is to ensure you get the best possible sound experience and continue enjoying the quality and innovation Bose is known for.
Thank you again for your honest feedback and for being a valued part of the Bose. We look forward to assisting you and making sure you have a great listening experience.
Kelly - Customer Service
Written by a customer while visiting bose.com
Customer Rating
5
Bose knock it out of the park
on July 26, 2025
Posted by: Jay
Gender:Male
Length of ownership:1 month
Amazing sound. Rich bass. Super light. A cool speaker!
Written by a customer while visiting bose.com
Customer Rating
4
?
on July 26, 2025
Posted by: finn
I bought these a couple of weeks ago. Sometimes they work right and sometimes they don't. When they are working like they are supposed to, they are great. When they aren't, it sucks
Written by a customer while visiting bose.com
Customer Rating
5
Fabulous
on July 26, 2025
Posted by: Sande
I love this Battery is great. Sound is amazing Color is great too
Written by a customer while visiting bose.com
Customer Rating
5
In love with my speaker
on July 26, 2025
Posted by: Chambar9
Gender:Female
Length of ownership:1 year or longer
Best speaker ever, I love the color options too. The sound is superb!
Written by a customer while visiting bose.com
Customer Rating
4
I have 2 of these speakers. They struggle to link
on July 28, 2025
Posted by: Tenor
Gender:Male
Length of ownership:1 month
I am so happy about the sound quality. However, I do not like the Bose app that connects to the speakers. I have several other Nose systems and my older systems use Soundtouch app. Which I prefer much better and it connects better. Unfortunately the new app doesn’t let me link to my old system. It also uses Bluetooth connection so every time I receive a phone call the music stops. Very disappointing Bose app
Written by a customer while visiting bose.com
Customer Rating
5
Excellent
on July 28, 2025
Posted by: Sufi
Length of ownership:1 week
I am very pleased with its pure sound, excellent design, and rapid charging capabilities, and I am quite satisfied with it.
Written by a customer while visiting bose.com