Customer reviews from lenovo.com
Lenovo - Professional Bluetooth Rechargeable Mouse - Optical - Wireless - Bluetooth - Rechargeable - 4000 dpi - Wireless - Storm Gray
Average customer rating
4.5
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
31
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
3
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for Lenovo - Professional Bluetooth Rechargeable Mouse - Optical - Wireless - Bluetooth - Rechargeable - 4000 dpi - Wireless - Storm Gray
Posted by: Fimm H Kronur
from Canada
Verified Purchase:Yes
[This review was collected as part of a promotion.] Acceptable. Lightweight mouse. It's a bit pricy and I'm not sure what makes it "professional".
Response from lenovo.comBy Poornima_Lenovo, February 21, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: kap_
Verified Purchase:Yes
[This review was collected as part of a promotion.] keeps disconnecting from computer, practically unusable.
Response from lenovo.comBy Poornima_Lenovo, August 26, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We understand what you have been experiencing and we appreciate your patience.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/ca/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/ca/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Tommasone
from Kitchener, ON
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a great mouse when it was working properly. Lightweight and comfortable (right hand), and very easy to switch between two Bluetooth devices. I like that there is no dongle to use, or lose. Quick to charge and rarely needed to be charged.
I was pretty frustrated that only after a couple months of light use, it started to have issues with Bluetooth connection. It would disconnect from my new ThinkPad, then it would either not be discoverable, or if it was, it would have an error when attempting to reconnect. Recharging, restarting, removing device, etc etc. did not help. It may have been able to reconnect after trying various fixes, but only for a short period of time; would disconnect when laptop was on standby.
Even more frustrating, trying to register this device online and via chat was no use as nothing and no one would recognize the serial number, and I tried various possible combinations using the displayed numbers on the mouse and the box it came in, just to be sure. So at this point, getting help with this mouse has been extremely difficult. I would love a replacement as I'm sure this is a one-off, but hasn't been a great experience thus far..
Response from lenovo.comBy Poornima_Lenovo, September 12, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for any inconvenience you experienced. We understand what you might have been experiencing. Before replacement, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/ca/en/
If the issue persists, we are sure that technical team will guide you further for replacement process.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/ca/en/
If the issue persists, we are sure that technical team will guide you further for replacement process.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Frustratedabc123
from MB
Verified Purchase:Yes
I had a defective laptop when it arrived. Tech support said they would email us a return label and we could send it back for a new one. Lenovo never emailed it and when we followed up they said we couldn't be serviced by tech support it had to be customer service. When we called customer service they said it had to be dealt with by tech support. We bounced around for three hours until finally some one was knowledgeable enough to assist us. That took another hour and now we are sending the machine back for a refund because they wanted to sell me a more expensive unit with fewer features and I couldn't handle the poor customer performance. I've purchased a number of units for the office and never experienced this terrible service before. Sad!
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, September 8, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/ca/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/ca/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: C3P0
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easily holds 17. 3" workstation, power brick, and other miscellaneous items.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: notpublic
Verified Purchase:Yes
[This review was collected as part of a promotion.] Mouse is truely wireless, not usb dongle required. charges off usb port and is working well.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Sir IT Guy
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Lenovo Professional Bluetooth Rechargeable Mouse is a great option for anyone in need of a reliable and high-performance mouse. The mouse boasts a sleek and ergonomic design that fits comfortably in the hand, making it easy to use for extended periods of time.
One of the standout features of this mouse is its Bluetooth connectivity, which makes it easy to connect to any Bluetooth-enabled device without the need for a USB receiver. This feature also makes it highly portable, as users can easily switch between different devices without any hassle.
The rechargeable battery is another great feature of this mouse. With up to two months of battery life on a single charge, users can enjoy uninterrupted use without the need for constant charging. When it does come time to charge, the mouse can be fully charged in just two hours, making it quick and convenient to get back to work.
The Lenovo Professional Bluetooth Rechargeable Mouse also offers excellent performance, with precise tracking and responsive buttons that make it easy to navigate documents and web pages. The scroll wheel is also highly responsive, with smooth scrolling that makes it easy to move through long documents or web pages.
Overall, the Lenovo Professional Bluetooth Rechargeable Mouse is an excellent choice for anyone in need of a high-quality mouse that offers reliable performance, convenience, and comfort. Its Bluetooth connectivity and rechargeable battery make it highly portable, while its precise tracking and responsive buttons make it a pleasure to use.
Written by a customer while visiting lenovo.com
Posted by: Seb Tur
from Montreal, QC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I needed a bluetooth mouse because my new business laptop has only one usb port. This mouse sync perfectly with builtin laptop bluetooth. So far so good!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com