Customer reviews from startech.com
StarTech.com - USB Type-C Docking Station - DK31C2DHSPD
Average customer rating
2.3
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
4
Customer Reviews for StarTech.com - USB Type-C Docking Station - DK31C2DHSPD
Customer Rating
2
Monitors get dropped when computer sleeps.
on August 7, 2023
Posted by: Carlos23
I use this unit to drive an external monitor for a MS Surface Studio 2. It is great as long as the computer does not go to sleep. When it does and I come back to it, I have to either unplug the monitor or reboot the computer. Drivers are updated regularly.
Response from startech.comBy Atha, Customer Support, August 8, 2023
Thank you for taking the time to leave a review for our DK31C2DHSPD.
This is not expected behavior for our DK31C2DHSPD. I see one of our technical advisors is currently working with you on gathering information on the setup and assisting with the reported issue.
This is not expected behavior for our DK31C2DHSPD. I see one of our technical advisors is currently working with you on gathering information on the setup and assisting with the reported issue.
Written by a customer while visiting startech.com
Customer Rating
1
DOA
on March 4, 2024
Posted by: patrick456789
Bought a brand new docking station for an administrators laptop in our facility pulled it out the box plugged it in and it is not working. Only trickle charges, isn;t recognized by the computer at all, even after installing new drivers and following all other troubleshooting steps docking station is still slow blinking and not functioning.
Response from startech.comBy Customer Support, March 13, 2024
Thank you for taking the time to leave a review for our DK31C2DHSPD. We are sorry to hear that you experienced difficulty with DK31C2DHSPD as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
1
Not working out of the box
on May 15, 2024
Posted by: billyJean
We bought two of this dock. It seems to detect other USB device and monitors but no display. Check the driver download page but nothing beside only network driver. Returning it. Dont waste your time.
Response from startech.comBy Customer Support, June 3, 2024
Thank you for taking the time to leave a review for our DK31C2DHSPD. We are sorry to hear that you experienced difficulty with DK31C2DHSPD as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
1
Absolute trash
on July 29, 2022
Posted by: inyourhead
Constant network drops, kills my mouse and keyboard every time the PC goes to sleep, only a reboot fixes it.
Response from startech.comBy Atha, Customer Support, August 4, 2022
Thank you for taking the time to leave a review for our DK31C2DHSPD. We are sorry to hear that you experienced difficulty with DK31C2DHSPD as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
5
Outstanding Dock, using 3 monitors now
on April 1, 2022
Posted by: Engineer Guy
Not a gamer here. Just heavy business apps, Solidworks, Labview, etc. Just bought a dell laptop with NVIDIA A400 from the factory. Not cheap. And I wanted to run tripple monitors at home. This thing does it! I had to go into the bios (or whatever they call it now), and have USBC direct video output enabled.
Occasionally windows forgets I have 3 external monitors. Oh well. But this thing rocks! One monitor refuses to go below 50Hz, so that's an issue. From the documentation, I need to run all 3 at 30Hz to get the 4k from each. But I'll figure it out.
Occasionally windows forgets I have 3 external monitors. Oh well. But this thing rocks! One monitor refuses to go below 50Hz, so that's an issue. From the documentation, I need to run all 3 at 30Hz to get the 4k from each. But I'll figure it out.
I'm still playing with it. To get 3 x 4k,
Written by a customer while visiting startech.com
Customer Rating
1
Monitors never wakes up, don't waste your money
on September 3, 2024
Posted by: Tuan
We have a bunch of these docks in our IT office. When you lock your workstation or when your monitors goes to sleep, it won't wake up, always says "No Signal". Sometimes we have to unplug the video cable from the dock, sometimes from the monitor. Tried different cables, same problem. When I plug directly from laptop to monitor no issue. Problem is with the docking station. My coworkers and I all have the same issue! Doesn't matter if it's Windows 10 or 11. Sometimes it's monitor 1, sometimes monitor 2, sometimes monitor 3. The only drivers to download is network adapter. We won't buy any StarTech products again.
Response from startech.comBy Lukas, Customer Support, September 12, 2024
Thank you for taking the time to leave a review for our DK31C2DHSPD. We are sorry to hear that you experienced difficulty with DK31C2DHSPD as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
5
Works great with 11th Gen processor chromebook
on August 12, 2024
Posted by: DLazz01
I ran into the same problem where video didn't work with one chromebook, I connected up my other chromebook which is a newer version of the same model and it worked perfectly. Determined difference between two chromebooks was 10th Gen vs 11th Gen Intel processor and one of Startech's prerequisites for this Docking station is in fact an 11th Gen proc. Will be testing some more before buying a second Docking station for other office.
Written by a customer while visiting startech.com