Customer reviews from apc.com
APC - Smart-UPS, Line Interactive, 500VA, Lithium-ion, Rackmount 1U, 120V, 4x NEMA 5-15R outlets, SmartConnect Port, Short - Black
Average customer rating
3.7
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
7
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
3
50%of customers recommend this product.
(
5 out of
10)
Customer Reviews for APC - Smart-UPS, Line Interactive, 500VA, Lithium-ion, Rackmount 1U, 120V, 4x NEMA 5-15R outlets, SmartConnect Port, Short - Black
Customer Rating
1
AVOID AT ALL COSTS
on December 13, 2023
Posted by: TCG OH
from Huron, OH
This is the worst thing APC has ever made. Avoid this model like the PLAGUE. My company has purchased 11 of these over time, and now, never again. Over the past 3 years, I have had to RMA TEN of these devices. TEN. They send me replacements, then within a year THOSE die.
PS: If you somehow manage to get this device to last long enough that the battery would need replaced. YOU CAN'T! Replacement batteries are not sold ANYWHERE and will never be (for some reason APC can't explain). A whole new unit must be purchased. 0/10. Turn around, run, never look back. These devices should have been recalled at this point!
PS: If you somehow manage to get this device to last long enough that the battery would need replaced. YOU CAN'T! Replacement batteries are not sold ANYWHERE and will never be (for some reason APC can't explain). A whole new unit must be purchased. 0/10. Turn around, run, never look back. These devices should have been recalled at this point!
Pros: Ease of Management
Cons: Part Failure, Low Confidence in 24/7 Uptime
No, I would not recommend this to a friend.
Response from apc.comBy APCbySchneider, December 14, 2023
Thank you for taking the time to review our SCL500RM1UC. At Schneider Electric we take customer concerns very seriously and as so, our Quality Engineers monitor the products' performance in the field very closely. At this time, there are no known field issues related to this unit. Further, we are also experiencing a national wide materials shortage which has affected our stock for the replacement batteries. This is the reason as well why we offer replacement unit at the moment, in case of replace battery warranty claim.
Written by a customer while visiting apc.com
Posted by: Darek
from Toronto
Verified Purchase:Yes
great unit, light, compact and ease to install. Good product
Pros: Good Value
Written by a customer while visiting apc.com
Customer Rating
1
Worst ups ever
on September 1, 2022
Posted by: Gleach
from Melbourne
Bought multiple units of these, 1 was swapped shortly after purchase as doa, there is no easy way to configure basic things such as power sensitivity unless you use powerchute, units don't switch back to mains on power coming back on
I've got no idea how this could be released as a product
I've got no idea how this could be released as a product
Cons: Difficult to Use, Difficult Maintenance, Difficult Management, Part Failure, Lacking Vendor Support, Low Confidence in 24/7 Uptime
No, I would not recommend this to a friend.
Response from apc.comBy CCC, December 8, 2022
Thank you for taking the time to provide feedback about our UPS. I will pass along the feedback to our product management team. If you run into any other issues with the UPS please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Written by a customer while visiting apc.com
Customer Rating
1
Can we get firmware documentation???
on April 21, 2022
Posted by: GiveMeDocumentation
from NewYork
Why can I not find any documentation or release notes for the firmware on this device anywhere???
You have release notes for other UPS devices.
You provide links in your smartconnect.apc.com site for other lines of UPS but the documentation for this device is missing.
Cons: Difficult Maintenance, Difficult Management, Lacking Vendor Support
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
3
Config utility could be great
on February 14, 2022
Posted by: Stevied
from Washington
Documentation is sparse as we can't find the IP Address update FAQ. The config utility finds the MAC, then you can set the IP, Subnet, etc.. That works well. However you cannot change the IP in the future with this utility, nor will it find the device once it's IP is set. There is supposed to be a FAQ on how to do this, but we can't find it. We have many different models of APC products in our data center, and same issue. APC you could update that utility to find all the APC products or heck even all IP's that can be seen and let your utility change IPs of your UPS units from there. Would be a great utility if that worked.
Cons: Difficult Management
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
5
Great for Companies Moving to the Cloud
on May 6, 2021
Posted by: WundaBar
from Los Angeles, CA
[This review was collected as part of a promotion.] This is a great product for our clients moving to the cloud and needing protection of their network equipment.
Pros: Ease of Management, Good Value, High Quality, Good Vendor Support, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Posted by: Larry M
from Pennsylvania
Verified Purchase:Yes
This is a professional made product. I like the fact that the lithium ion battery is user replaceable (and lightweight) making for a long lasting product. Warranty is excellent too!
Pros: Easy to Perform Maintenance, Good Value, High Quality, Good Vendor Support
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Great Features !!
on April 23, 2020
Posted by: B1010
from omaha, ne
Very good with usp servers. Very well made products and great features.
Pros: Good Value, High Quality, Good Vendor Support
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com