Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Average customer rating
4.7
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
27
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Posted by: Gregg L
from MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far this is great! Love the ability to sync with my iPhone too!
Written by a customer while visiting lenovo.com
Posted by: Old computer man
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] This computer was my first attempt to move from Windows 10 to Windows 11. Not too surprising were the big problems getting the computer to connect to my existing WiFi printer. I will admit that I do not know how many more of the setup problems that I experienced are due to Microsoft or Lenovo. They made it very challenging to set the system up to be independently used by more than one person. I can't help but wonder if that isn't intentional to sell more product.
Once I got it set up, it performs about the same as my 4/5 year old ThinkPad X1 (silver) with an i7 processor running Windows 10. I can only guess that Windows 11 requires the extra processor performance and features to support it, compared to Windows 10 (this is not uncommon for Microsoft).
I would recommend this to a friend!
Response from lenovo.comBy Poornima_Lenovo, Customer Service, September 24, 2024
Thanks for reaching us, we really appreciate your feedback! We are always trying to improve our Lenovo product to provide you with a better experience. We will be sure to pass your suggestion onto our concern team for their consideration as we move forward.
Thanks again.
Sincerely,
Poornima_Lenovo
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Eriks Dad
from Panama
Verified Purchase:Yes
I called Lenovo Support for help with setting up the laptop after unpacking it. They transferred me to OS support, then I got transferred two more times before they told me I’d need to pay for support.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 14, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We understand what you might have experienced. We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: EW at HC
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] My 2nd X1 Carbon. Really like the overall design (touch screen, keyboard, weight). Only drawback is the slight redesign of the bottom row keyboard layout: Ctrl & Fn were swapped to conform to rest of industry and the fingerprint reader is now crowded on the right side of the row, presumably making the other keys narrower. Kinda gets in the way of holding Ctrl down with the arrow keys to move from word to word. Overall I am still very pleased after a month of use.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Random Tech
Verified Purchase:Yes
[This review was collected as part of a promotion.] Upgraded from the 3rd generation x1 and this one keeps the nice light and sleek functions but with better performance and the advantages of the usb charger!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Great laptop for business and personal purposes.
on December 19, 2024
Posted by: R Navab
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have same laptop for work. I bought this one as my personal laptop because it is a great choice for business and personal engineering purposes. It is light, fast, professional and affordable. This 14" model is a good size.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: PatkB
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy set up, excellent screen resolution and fast processing. My wife has an older thinkpad and uses it extensively for her work and she is very happy with its overall performance and reliability. I expect mine will be the same.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: JDOT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great utilitarian laptop, especially for business use. Light-weight and functional, particularly running Microsoft functions.
Written by a customer while visiting lenovo.com