We had problems with the replacement battery and called to either get replacement or to return product.
Pros: Ease of Management
Cons: Part Failure
Response from apc.comBy CCC, May 22, 2023
Thank you for taking the time to review our unit. I am sorry to hear that you ran into issues with it. If you still need assistance with the unit please do not hesitate to reach out to an APCbySchneider support team. We would be happy to assist you in resolving issue. For fastest service click on the contact us button on the page.
I've had my unit for years and the battery finally gave out. By chance I used an outlet tester on it and was surprised to find that one of the backed up outlets showed "open neutral". I opened it up and saw the problem. The metal bar inside that has clamps that grip the plug didn't have the clamps for this outlet. The defect is circled in blue in the photo, it should look like the one circled in red. The unit has worked for me for years, just never used this particular outlet on it I guess. So it gets some points for that. But take away some points for how this ever got out of their factory with this defect.
We've been using APC Power Back-UPS since we got our first computers in 1997. We use them to back-up our computers, DVRs and TVs. We currently have 4 APC Backup Units. They are very very well made, reliable and are outstanding products. One of the benefits of having them, in addition to having continuous power when there is a short power failure, is that they have replaceable batteries. The unit I finally had to replace was approximately 20 years old.
Pros: Easy to Perform Maintenance, Good Value, High Quality, Good Vendor Support, High Confidence Level in 24/7 Uptime
Keeps the electronics safe from power fluctuations. Been using APC products for 30 years and they never dissapoint. Used trade UPS program to replace the 8 year old unit with a new one for a bit more than the battery would have cost and the old one ships back for proper disposal!
So for so good. Just installed the device within the past week for a computer and other hardware peripherals attached to it.
Pros: Energy Efficient, Easy to Perform Maintenance, Ease of Management, Good Value, High Quality, Fast, Good Vendor Support, High Confidence Level in 24/7 Uptime