Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
74
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
12
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Bmoney31690
Frequency of use:Daily
Verified Purchase:Yes
Great speed at a good price I would definitely recommend this router
Written by a customer while visiting https://www.asus.com
Posted by: Steve Ga
Frequency of use:Daily
Verified Purchase:Yes
Some improvement noted by replacing my old router. The true test will be holiday Zoom calls.
Written by a customer while visiting https://www.asus.com
Posted by: Alex T.
Verified Purchase:Yes
I found this router for my home to keep safe my network and have an independent testing lab for my testing. Easy to config, easy to set different networks, like the trend micro protection. Love it
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Great, fast router that blows away my old one!
on December 8, 2025
Posted by: Blueridge
Frequency of use:Daily
Verified Purchase:Yes
I moved from WiFi 5 to WiFi 6 and am very impressed with the speed and stability of the router. I thought of going to WiFi 7 when traffic where I live started chocking off and slowing down my fiber connection, but the new router found an unused channel quickly without intervention on my part and provides us with all the bandwidth we need for normal browsing.
Written by a customer while visiting https://www.asus.com
Customer Rating
5
The Surprising Asus RT-AX1800S - A Powerhouse
on December 21, 2025
Posted by: Jim Gore
Frequency of use:Daily
Verified Purchase:Yes
Having been a NetGear fan for years, and still am, I decided to try something a little more affordable for my SOHO set up this time and purchased the ASUS RT-AX1800S router. I was pleasantly surprised from the minute I opened the box. The packaging was professional, with a step by step quick-start printed guide, printed instructions on downloading and installing the smart phone application and the application instructions to set up your WiFi networks! I have had this router connected now a little over a week to my !G up/dn fiber ISP connection and I have had no WiFi loss, signal from the RT-AX1800S is strong. covers about 2200 sq.ft. easily with no WiFi boosters and the hard lined connections are blazing fast! A FIVE STAR Rating for the Asus RT-AX1800S Router-Five Stars for Price, Design, Set Up, and Operating Power.
Written by a customer while visiting https://www.asus.com
Posted by: Gregory W.
Frequency of use:Daily
Verified Purchase:Yes
It was a lot easier to set up vs. Netgear or Linksys. I like the UI and has a lot more functionality too. Seems to be very stable and better signal strength over the other two that I have used. Can even schedule automatic reboots as well!
Written by a customer while visiting https://www.asus.com
Posted by: Kenneth Bibby
Frequency of use:Daily
Verified Purchase:Yes
Works great, love the programing and how you can control the wifi and see who using the WiFi
Written by a customer while visiting https://www.asus.com
Posted by: Ed Harris
Frequency of use:Daily
Verified Purchase:Yes
Unless you are super techy don’t waist your time won’t happen. I could not get the VPN added not easy at all. Watched You tube Videos and tabs don’t exist in video
Response from https://www.asus.comBy Chantae, CLM, February 21, 2026
Dear Ed Harris,
Thank you for bringing this to our attention regarding your ASUS RT‑AX1800S router. We sincerely apologize for the issue you’ve experienced while trying to configure the VPN feature and for the inconvenience caused.
To assist with troubleshooting, we recommend following the steps outlined in our official FAQ guide. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can further investigate and provide the appropriate assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409029901-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[VPN] How to set up a VPN server on ASUS router – OpenVPN: https://www.asus.com/support/faq/1008713/
Thank you for bringing this to our attention regarding your ASUS RT‑AX1800S router. We sincerely apologize for the issue you’ve experienced while trying to configure the VPN feature and for the inconvenience caused.
To assist with troubleshooting, we recommend following the steps outlined in our official FAQ guide. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can further investigate and provide the appropriate assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409029901-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[VPN] How to set up a VPN server on ASUS router – OpenVPN: https://www.asus.com/support/faq/1008713/
Written by a customer while visiting https://www.asus.com