Customer reviews from https://www.asus.com
ASUS - ZenWiFi BD5 BE5000 Dual-Band Wi-Fi 7 Outdoor Router (1-pack) - White
Average customer rating
2.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for ASUS - ZenWiFi BD5 BE5000 Dual-Band Wi-Fi 7 Outdoor Router (1-pack) - White
Posted by: Dave Seder
Verified Purchase:Yes
Three BD5 outdoor router worked fine for one month. Then, it's signal weakened to the point that items more than a few feet away would not stay connected. After hours troubleshooting and two lengthy calls with support, nothing has changed. A third call was supposed to happen days ago. Nothing. I'm disappointed in the product at this point and even more disappointed in ASUS support.
Response from https://www.asus.comBy CLM, July 31, 2025
Dear Dave Seder,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you started experiencing weak wireless signal after a month of usage. To resolve this issue, perform a power cycles on the router and your ISP's modem fora couple of minutes. Power on all devices, thereafter check if the security credentials on these router matches with your ISP's modem security information and check if your ISP's internet services or connection is working properly or stable. Also, we recommend updating the Mesh routers' firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bd5-outdoor/helpdesk_bios?model2Name=ASUS-ZenWiFi-BD5-Outdoor. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you started experiencing weak wireless signal after a month of usage. To resolve this issue, perform a power cycles on the router and your ISP's modem fora couple of minutes. Power on all devices, thereafter check if the security credentials on these router matches with your ISP's modem security information and check if your ISP's internet services or connection is working properly or stable. Also, we recommend updating the Mesh routers' firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bd5-outdoor/helpdesk_bios?model2Name=ASUS-ZenWiFi-BD5-Outdoor. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Dennis
Frequency of use:Daily
Verified Purchase:Yes
Nice outdoor addition to an existing ASUS ZenWiFi AiMesh system using a combination of ASUS GT-BE98 Pro router with ZenWifi BT6 and BT8 AiMesh nodes. Now my backyard has good WiFi coverage.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: John B
Verified Purchase:Yes
Doesn't connect wireless, even in the same room, 5ft apart from main router.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy Chantae, CLM, June 11, 2026
Dear John B,
Thank you for sharing your experience with the ASUS ZenWiFi BD5 Outdoor Router. We sincerely apologize for the inconvenience you’ve encountered with wireless connectivity, and we regret the frustration this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507037013-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected: https://www.asus.com/support/faq/1030641/
Thank you for sharing your experience with the ASUS ZenWiFi BD5 Outdoor Router. We sincerely apologize for the inconvenience you’ve encountered with wireless connectivity, and we regret the frustration this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507037013-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected: https://www.asus.com/support/faq/1030641/
Written by a customer while visiting https://www.asus.com