Customer reviews from Western Digital
Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for Mac (WDBPMV0050BSL-WESN) - Silver
Average customer rating
4.1
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for Mac (WDBPMV0050BSL-WESN) - Silver
Posted by: Susan
Verified Purchase:Yes
Great product and easy to use. I have purchased several of these drives in the past.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: smaf
Verified Purchase:Yes
Neither drive I purchased will sync with Time Machine
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, November 3, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport Ultra for Mac and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Ultra for Mac and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
I purchased a second one and can not get it to work due to a password issue with no help
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, November 26, 2024
Hi,
We are sorry for the inconvenience caused to you. We recommend that you please contact our technical support team directly to elaborate on your question with possible error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb), the customer support team will contact you as soon as possible.
We are sorry for the inconvenience caused to you. We recommend that you please contact our technical support team directly to elaborate on your question with possible error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb), the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital
Posted by: old esch
Verified Purchase:Yes
Purchased to use with iPad, later reformatted to ExFat so I can move file from different external drives. No problem doing format. Drive is fast!
I would recommend this to a friend!
Written by a customer while visiting Western Digital