Customer reviews from Western Digital
Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for Mac (WDBPMV0050BSL-WESN) - Silver
Average customer rating
4.1
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
14
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Western Digital - WD 5TB My Passport Ultra Portable Storage External Hard Drive USB-C for Mac (WDBPMV0050BSL-WESN) - Silver
Posted by: Fullis
Verified Purchase:Yes
I have enjoyed WD desktop and portable HDDs for decades. The newer SSDs are also great.
Written by a customer while visiting Western Digital
Posted by: Arniezc
Verified Purchase:Yes
Received the drive on 19September 2022 and set it up for Time Machine backups. It immediately began backing up and worked correctly for about two weeks. After that I was no longer able to mount the drive (in Disk Utility) and an attempt at First Aid failed. I tried my older MacBook Pro and got the same results.
Response from Western DigitalBy SM OLS, October 19, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport Ultra for Mac and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Ultra for Mac and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: nonfatal
Verified Purchase:Yes
Very convenient little external portable drive with loads of capacity. I failed to do my homework only to discover it cannot function as a network drive. It only works as a directly connected drive. So it doesn't do what I wanted, but it will suffice for the immediate future.
Written by a customer while visiting Western Digital
Customer Rating
5
Love these drives!
on August 16, 2021
Posted by: Anonymous
I've been using WD drives for more than a decade. Consistently the only brand that I haven't had crash on me. I've got three of these Ultra line drives right now and they work flawlessly. Don't stop this line, WD. Only gripe is the included cable isn't great quality. The connectors are pretty hard to get seated in the USB-C port. I'd pay a premium for a higher quality 6" cable. Finding 6" thunderbolt speed cables can be challenging.
Written by a customer while visiting Western Digital
Posted by: SCOTT M
Verified Purchase:Yes
The unit has not worked properly. Cannot even see the drive on my computer.
Response from Western DigitalBy SM OLS Team, July 22, 2021
Hi SCOTT M,
We're sorry to hear about your experience with WD My Passport Ultra for Mac Portable External Hard Drive and appreciate your time for providing the review.
There can be a few causes due to which the drive has stopped working. Such causes may include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
"Windows or macOS Cannot Find My Drive":
Search for knowledge base article:12455
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your experience with WD My Passport Ultra for Mac Portable External Hard Drive and appreciate your time for providing the review.
There can be a few causes due to which the drive has stopped working. Such causes may include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
"Windows or macOS Cannot Find My Drive":
Search for knowledge base article:12455
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Posted by: A.P.
Verified Purchase:Yes
I'm happy with my purchase of this Passport external drive; it was packaged nicely; arrived quickly; and I'm having no problems using it. After reading many reviews of external drives including this one, I made sure to scan it for errors before using it and it was just fine. Seems fast and it's a lot quieter than my older WD.
Written by a customer while visiting Western Digital
Posted by: Cameo PhotoVideo
Verified Purchase:Yes
Reliable, relatively fast, take up so little space keeps my desktop organized.
Written by a customer while visiting Western Digital
Customer Rating
5
Quick and Reliable for Time Machine backups
on February 13, 2023
Posted by: Bobby D
Verified Purchase:Yes
I'm using this WD 5TB My Passport Ultra for Mac on my iMac. So far, so good. Set up was as easy as plugging it in and selecting it to be my Time Machine drive. On the downside, it's replacing a 3TB WD My Passport that died.
Written by a customer while visiting Western Digital