Incompatible with my computer. Received return label-returned it some time ago -no refund.
Response from Western DigitalBy SM OLS Team, July 20, 2021
Hi NUTS,
We're sorry to hear about your experience with WD My Passport Portable SSD and appreciate your time for providing the review.
Please let us confirm that WD My Passport SSD is a plug-and-play device that comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer then the drive needs to be formatted in the HFS+J file system for operation. Please refer to the WD support page in order to reformat the drive for macOS to the HFS+J file system.
"How to Partition and Format a WD Drive on Windows and macOS": Search for knowledge base article: 8200
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital