Customer reviews from biobidet.com
Bio Bidet - Flow Motion Activated Kitchen Faucet - Chrome
Average customer rating
4.7
(870 Reviews)
Rating breakdown 870 reviews
5 Stars
696
4 Stars
143
3 Stars
11
2 Stars
5
1 Star
15
97%of customers recommend this product.
(
780 out of
802)
Customer Reviews for Bio Bidet - Flow Motion Activated Kitchen Faucet - Chrome
Customer Rating
5
Amazing Utility!
on April 17, 2020
Posted by: Jhsu33
from Toronto, ON
I bought this today, and I love the look already! Very classic shape and seems extremely high grade. Would recommend to any buyers
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
5
Motion sensing touchless design
on April 15, 2020
Posted by: Dhinaker
from Katy, TX
I bought this faucet in oil rubbed bronze finish. Love the product especially now with COVID-19 going on. Don’t have to touch the faucet to wash your hands. Added feature is auto water flow/shut off when using the pull down option.
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
5
Beautiful Faucet
on April 6, 2020
Posted by: Rosie Lira
from Whittier, California
Just installed my new Fossett. It’s beautiful and just a wave my hand turns it on
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
5
The Whole Family Loves it
on March 30, 2020
Posted by: Bob in PA
from New London PA
I wasn't sure that I would like the motion sensor feature. I was sure wife wife was going to hate it. Not only do I like it my wife really likes using it.
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
4
Great faucet, but a few caveats...
on March 29, 2020
Posted by: Eryxx
from Columbus, Ohio
We've had this faucet installed in our kitchen sink for about 2 years now, and overall it's been fantastic! The auto -sensing operation has been reliable, dependable and leak-free, but we have had some relatively minor issues develop in the past few months.
First is the nozzle-head seems to continuously become clogged from within with minerals/residue, mind you, we do have a water softener, but this issue keeps recurring. Every 3-4 weeks I have to pour a small amount of CLR into the bottom of a coffee mug and place the end of the spray nozzle into the mug about 3 times, waiting 3-4 minutes between each application, then finally running the water through the nozzle to rinse. Problem solved! Until next time.
Second, the faucet developed a small leak at the junction between the control handle and the faucet body itself, after running any water for several seconds a small (1/2" - 1") puddle of water would pour out of the opening between the valve-handle and the faucet base.
Repairing/replacing the cartridge isn't overly difficult but will take you some time, tools and a little bit of know-how.
First (obviously,) shut off the water supply at the hot & cold shutoff valves under you sink. Not seeing any valves? You'll probably have to shutoff the entire home at the main shutoff, usually located in the vicinity of your water meter or wherever the freshwater line enter the structure. This would also be a great time to plug ALL of your sink drains so any small parts won't go bye-bye, you'll thank yourself later if one of them tries to escape!
Next, pry the little red/blue hot & cold indicator from the top of the control handle, I was able to use my finger nail to do so. Set it aside in a safe place, this thing will be easy to lose.
Just beneath this tiny plug is an approx. 1/16" hex-head barrel screw, back it out several turns with an Allen wrench, if it should come loose from the handle, DON'T let it fall out into the sink, ESPECIALLY if you didn't take my advice and cover/plug your sink drain(s) earlier! Once the barrel screw is sufficiently loosened, the handle should pull straight away to your right and separate from the faucet completely.
Once the handle is removed, you'll see the off-white control piece the handle had been attached to, a blue circular plastic "head" of the cartridge itself and a ring-shaped, sloping bezel surrounding the cartridge head.
Next, using only your hand, you should be able to rotate the ring-shaped bezel counter-clockwise (the top of the ring moving towards you if you're standing on the sensor-side of the faucet. Make sure the ring is dry and free of any grease, along with your hands being clean, will aid in having sufficient grip to rotate the ring.
With the bezel, removed, you're now looking at a retaining collar holding the entire cartridge in place within the faucet base. This retaining collar extends out of the faucet base and the threading you are seeing, which is what the ring-shaped bezel was screwed onto, is actually part of this retaining collar, this whole piece rotates to be removed from the faucet base.
Looking inside this retaining collar, you will see 4 small metal tabs, surrounding the blue plastic cartridge head, these are the removal/installation lugs. Now some of you with a full plumber's tool set may have a spanner capable of interfacing with any 2 opposing lugs and rotating the collar counter-clockwise and free of the faucet base, but for the rest of us, a small flat-head screwdriver (preferably an old one since the tip will likely get dinged up here) and a smaller hammer can be used to gently pound against one of the lugs until it begins to move. Once you have the collar broken-free, you can continue tapping the collar counter-clockwise until you are able to remove the collar entirely from the faucet-base.
At this point, the blue cartridge (see picture attached) should fairly easily be grasped and simply pulled free from the faucet base. Make sure you examine the faucet-side (flat side) of the cartridge and ensure the three-lobed gasket came out with the cartridge, otherwise you may have to pry it free from the cartridge base opening with your fingers or a small screwdriver. Clean the opening and especially the flat-face of the faucet base opening in preparation for your new cartridge.
This faucet takes a N35DW replacement cartridge, you'll want to liberally coat the flat side of the new cartridge (the side with the water openings) and the new 3-lobed gasket with high-quality silicone grease, making sure you don't plug the water openings with too much grease in the process. Use a toothpick or other small object to remove any excess grease from within these water channels, then place the new cartridge into the faucet base after lining up the water channels correctly. The cartridge should only enter easily in the correct orientation, if you're forcing it, stop and check your cartridge alignment.
I recommend applying more silicone grease to the threads on the retaining collar as well, this should ease removal and installation should you ever have to repeat this entire process in the future.
The grease you applied to the cartridge will probably hold the cartridge in place long enough to get that retaining collar started, but if not, you may have to hold the cartridge in place while you rotate the collar back into the faucet base. Once you're near the end of the collar's limit of travel, make sure the cartridge is still properly centered within the collar opening before tightening the collar down by hand. Now you can use the same small screwdriver and hammer to re-tighten the collar by tapping against the installation lugs within the collar, except this time in the opposite (clockwise) direction, of course. You want the retaining collar to be firmly tightened, but don't go crazy with it as you could overly distort that 3-lobed gasket between the cartridge and the faucet, or you could end up cracking the cartridge body itself, in which case you'll need to begin the whole procedure again except with another new replacement cartridge!
Next, apply more silicone grease to the inside-threads of the sloping ring bezel and replace it onto the retaining collar threads by rotating it clockwise until firm with hand-pressure only.
If your faucet handle set screw became fully removed from the handle when you removed the handle from the faucet, now is the best time to get it started back into the handle body. Place the barrel screw onto the end of the appropriate Allen wrench and pass the wrench and screw through the plug hole together until you're able to rotate the screw clockwise back into place within the handle, Make sure you don't fully seat the barrel screw yet, it should not be protruding into the rectangular opening where the cartridge stem is about to rest. Replace the faucet control handle onto the off-white plastic stem by pushing it firmly to the left over the stem until fully seated. Next, continue rotating the barrel screw clockwise using the Allen wrench until it is snug, do not use massive force here as you could crack the tip of the control stem within, forcing you to replace the cartridge yet again. Just make sure it's good and snug.
Finally, turn on your water control valves under the sink, checking for leaks at each valve and especially at the faucet base as you go (or turn the main water valve back on if you were forced to go that route.) Test the operation of the faucet for both hot, cold and mixed flows, monitoring for any leaks in the process. Let the faucet run for a few minutes and also let it stand in the off position (but with the auto sensing unit in the "flow" mode, i.e. activated) so you can monitor for leaks with no water leaving the spray head. If everything remains high & dry, you are finished!
First is the nozzle-head seems to continuously become clogged from within with minerals/residue, mind you, we do have a water softener, but this issue keeps recurring. Every 3-4 weeks I have to pour a small amount of CLR into the bottom of a coffee mug and place the end of the spray nozzle into the mug about 3 times, waiting 3-4 minutes between each application, then finally running the water through the nozzle to rinse. Problem solved! Until next time.
Second, the faucet developed a small leak at the junction between the control handle and the faucet body itself, after running any water for several seconds a small (1/2" - 1") puddle of water would pour out of the opening between the valve-handle and the faucet base.
Repairing/replacing the cartridge isn't overly difficult but will take you some time, tools and a little bit of know-how.
First (obviously,) shut off the water supply at the hot & cold shutoff valves under you sink. Not seeing any valves? You'll probably have to shutoff the entire home at the main shutoff, usually located in the vicinity of your water meter or wherever the freshwater line enter the structure. This would also be a great time to plug ALL of your sink drains so any small parts won't go bye-bye, you'll thank yourself later if one of them tries to escape!
Next, pry the little red/blue hot & cold indicator from the top of the control handle, I was able to use my finger nail to do so. Set it aside in a safe place, this thing will be easy to lose.
Just beneath this tiny plug is an approx. 1/16" hex-head barrel screw, back it out several turns with an Allen wrench, if it should come loose from the handle, DON'T let it fall out into the sink, ESPECIALLY if you didn't take my advice and cover/plug your sink drain(s) earlier! Once the barrel screw is sufficiently loosened, the handle should pull straight away to your right and separate from the faucet completely.
Once the handle is removed, you'll see the off-white control piece the handle had been attached to, a blue circular plastic "head" of the cartridge itself and a ring-shaped, sloping bezel surrounding the cartridge head.
Next, using only your hand, you should be able to rotate the ring-shaped bezel counter-clockwise (the top of the ring moving towards you if you're standing on the sensor-side of the faucet. Make sure the ring is dry and free of any grease, along with your hands being clean, will aid in having sufficient grip to rotate the ring.
With the bezel, removed, you're now looking at a retaining collar holding the entire cartridge in place within the faucet base. This retaining collar extends out of the faucet base and the threading you are seeing, which is what the ring-shaped bezel was screwed onto, is actually part of this retaining collar, this whole piece rotates to be removed from the faucet base.
Looking inside this retaining collar, you will see 4 small metal tabs, surrounding the blue plastic cartridge head, these are the removal/installation lugs. Now some of you with a full plumber's tool set may have a spanner capable of interfacing with any 2 opposing lugs and rotating the collar counter-clockwise and free of the faucet base, but for the rest of us, a small flat-head screwdriver (preferably an old one since the tip will likely get dinged up here) and a smaller hammer can be used to gently pound against one of the lugs until it begins to move. Once you have the collar broken-free, you can continue tapping the collar counter-clockwise until you are able to remove the collar entirely from the faucet-base.
At this point, the blue cartridge (see picture attached) should fairly easily be grasped and simply pulled free from the faucet base. Make sure you examine the faucet-side (flat side) of the cartridge and ensure the three-lobed gasket came out with the cartridge, otherwise you may have to pry it free from the cartridge base opening with your fingers or a small screwdriver. Clean the opening and especially the flat-face of the faucet base opening in preparation for your new cartridge.
This faucet takes a N35DW replacement cartridge, you'll want to liberally coat the flat side of the new cartridge (the side with the water openings) and the new 3-lobed gasket with high-quality silicone grease, making sure you don't plug the water openings with too much grease in the process. Use a toothpick or other small object to remove any excess grease from within these water channels, then place the new cartridge into the faucet base after lining up the water channels correctly. The cartridge should only enter easily in the correct orientation, if you're forcing it, stop and check your cartridge alignment.
I recommend applying more silicone grease to the threads on the retaining collar as well, this should ease removal and installation should you ever have to repeat this entire process in the future.
The grease you applied to the cartridge will probably hold the cartridge in place long enough to get that retaining collar started, but if not, you may have to hold the cartridge in place while you rotate the collar back into the faucet base. Once you're near the end of the collar's limit of travel, make sure the cartridge is still properly centered within the collar opening before tightening the collar down by hand. Now you can use the same small screwdriver and hammer to re-tighten the collar by tapping against the installation lugs within the collar, except this time in the opposite (clockwise) direction, of course. You want the retaining collar to be firmly tightened, but don't go crazy with it as you could overly distort that 3-lobed gasket between the cartridge and the faucet, or you could end up cracking the cartridge body itself, in which case you'll need to begin the whole procedure again except with another new replacement cartridge!
Next, apply more silicone grease to the inside-threads of the sloping ring bezel and replace it onto the retaining collar threads by rotating it clockwise until firm with hand-pressure only.
If your faucet handle set screw became fully removed from the handle when you removed the handle from the faucet, now is the best time to get it started back into the handle body. Place the barrel screw onto the end of the appropriate Allen wrench and pass the wrench and screw through the plug hole together until you're able to rotate the screw clockwise back into place within the handle, Make sure you don't fully seat the barrel screw yet, it should not be protruding into the rectangular opening where the cartridge stem is about to rest. Replace the faucet control handle onto the off-white plastic stem by pushing it firmly to the left over the stem until fully seated. Next, continue rotating the barrel screw clockwise using the Allen wrench until it is snug, do not use massive force here as you could crack the tip of the control stem within, forcing you to replace the cartridge yet again. Just make sure it's good and snug.
Finally, turn on your water control valves under the sink, checking for leaks at each valve and especially at the faucet base as you go (or turn the main water valve back on if you were forced to go that route.) Test the operation of the faucet for both hot, cold and mixed flows, monitoring for any leaks in the process. Let the faucet run for a few minutes and also let it stand in the off position (but with the auto sensing unit in the "flow" mode, i.e. activated) so you can monitor for leaks with no water leaving the spray head. If everything remains high & dry, you are finished!
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
5
Wonderful upgrade to my kitchen!!
on March 26, 2020
Posted by: Brian99
from Salt Lake city, Utah
Just installed yesterday. Install was easy, looks great, and works very well. This is a wonderful upgrade to my kitchen. I love the sensor for turning on and off my faucet. Since the Covid virus, I'm washing my hands all the time. It reduces one less surface I'm touching with regards to keeping my hands clean!
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
5
Easy to install
on March 25, 2020
Posted by: Rusty
from Chandler, AZ
The faucet is professionally packaged the unit itself is wrapped and inside a insulated bag. All parts are nicely bagged and instructions are easy to read and thorough. After removing our old faucet installation of this unit took me less than 20 minutes using no specialized tools. The faucet is well built and feels solid (not flimsy). The pull out nozzle is smooth and reaches every part of our large sink. The nozzle head assembly switches nicely from spray to normal flow. The on / off function works flawlessly, just set the manual valve to and wave your hand in front of the sensor to tun on and off. My wife & I love it and glad we upgraded.
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
5
MAGICAL!!!!
on March 24, 2020
Posted by: Dilla97
from Yucaipa, CA
I purchased this Flow Faucet Brushed Nickel a week ago and just recieved it yesterday and easily installed it yesterday! We are more than satisfied! This product has features that are unexpected and so easy to used. Not having to touch the faucet to turn it on is fantastic when rinsing off dishes and pots and pans. the control box was very easy to install and works perfect. The Brush Nickel goes beautiful with the rest of our accessories. Best of all, the directions for install are easilly read and makes any laymen a professional. the motion sensor surprised my wife, but at first she was scared to even get close to it and when the water came on she jumped then giggled. She loves it, as do I. Thank you bioBidwet for bringing our kitchen into the technical age!!!!! Be Blessed!
I would recommend this to a friend!
Written by a customer while visiting biobidet.com