Customer Reviews for Bio Bidet - Flow Motion Activated Kitchen Faucet - Chrome
Customer Rating
5
Great features but rocker in back is a little flaw
on October 24, 2020
Posted by: Jatkat923
from Boston, MA
I finally got around to getting this installed. Wow! It’s a great product. The sensor is great though when pulled out and I accidentally hit the rocker switch to spray, I sometimes spray my counters.
This is our second Flow Faucet. On our first one the unit sporadically, after month's would come on but then would not come on. I called bio-bidet and they emailed instructions on how to reset the unit. Followed all instructions, still the same problem. Called bio-bidet again and we were told it may be the black box. They sent one immediately. No problems since. With our recent renovations, we could not go without another Flow Faucet. Knowing that the Customer Service dept. responds quickly, the quality of the faucet, overall elegance is a win, win.
We have had our FLOW Touchless Kitchen faucet for about three weeks now, and we love it. The installation was very easy. The instructions were clear. We love the fact that we can turn the water on and off with a wave of our hand. We find that after moistening our hands, we turn the water off, scrub, and then turn the water back on to rinse, thus saving water. Another feature we love is that you don't have to wave your hand to start or stop the water when using the pull-down sprayer. Just pull it down, and the water starts; raise it back into place, and the water stops. An additional bonus is the faucet stays much cleaner for longer periods of time. Glad we had the option to use the base plate or not. We did not as we have granite countertops. Works and looks great!
Install was quick and easy, working as expected. I found small inconvenience, I can't keep the faucet head where I need. It is moving to center all the time. Need to check whether it's install problem or something else otherwise great looking faucet with fraction of cost.
Response from biobidet.comBy Stephanie, Customer Support, October 12, 2020
Hello, Thank you for sharing this information. I would like to learn more about the issue with your faucet and see if we can help troubleshoot. Please reach out to our Customer Service Team directly as they will be able to assist further. You can also reference case #172023. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214.
I would like to say starting with installation which is pretty easy. Hardest part is to work under the sink. Sensor works great, start and stop as advertised. Touch sensor should have been great addition.
Love the water starting when you pull the hose and stopping when you put it back, but mostly just the motion sensor - not having to touch the faucet with dirt hands!